Senior Technical Writer

Title : Sr. Technical Writer (TMTPE-L16-01)

Location : Bengaluru M.G. Road

Job Type : Full-Time

Experience Level : 5 - 10 Years

Job Summary:

We are seeking a Senior Technical Writer with strong experience in the telecom industry to create, edit and maintain high-quality technical documentation for products, platforms and solutions. The ideal candidate will collaborate with engineering, product and support teams to produce clear, concise and accurate content that enhances user understanding and product adoption.

Key Responsibilities:

• Develop and maintain user manuals, API documentation, release notes and configuration guides.
• Develop & maintain user documents & project documents from scratch.
• Collaborate with SMEs, developers and product managers to gather technical information.
• Translate complex telecom and networking concepts into clear, user-friendly documentation.
• Standardize documentation formats, templates and style guidelines.
• Review and edit technical content for accuracy, clarity and consistency.
• Manage multiple documentation projects with minimal supervision and tight timelines.
• Contribute to continuous improvement of documentation tools, processes and knowledge bases.

Required Skills & Qualifications:

• Bachelors degree in English, Communications, Computer Science, Engineering or related field.

• 610 years of experience as a Technical Writer in the telecom or networking domain.

• Strong understanding of telecom technologies such as VoIP, 4G/5G, OSS/BSS or network management systems.

• Expertise in authoring tools like MadCap Flare, FrameMaker, Confluence or MS Word.

• Familiarity with version control systems (Git) and content management systems.

• Excellent written and verbal communication skills.

• Attention to detail and ability to explain complex topics clearly.

Preferred Skills & Experience:

• Exposure to API documentation and developer portals.

• Experience working in Agile/Scrum environments.

• Knowledge of XML, DITA or Markdown formats.

Preferred Qualifications:

• Bachelors/Masters degree in Design, Computer Science or related field.

• Prior work in telecom or B2B product companies.