3760 Service Desk Jobs - Page 37

About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools ...

Were the worlds leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. As a Service Desk Product Manager, youll lead the transformation of our IT support model into a modern, AI-enhanced, user-first experience. Working across internal teams and external partners, youll shape a roadmap that prioritises intelligent automation, self-service, and proactive support. This role sits at the heart of Kantars technology transformation, helping us deliver faster, smarter support to our people and enabling better outcomes across the business. Job Goals Define and deliver a product vision that simplifies and modernises the service desk e...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...

Job Description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorize...

Job Location : Sarjapur Road , Bangalore Shifts : 24*7 Mode : Work from office ** Looking for immediate Joiners ** -------------------------------------------------------------------------------------------------------------------------------------- Role 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the...

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...

Summary: Responsible for the installation, monitoring and maintenance of the organisation's hardware ,software and network and providing technical assistance to users. Install, upgrade and trouble shoot hardware and software systems and patch management. Experience: 1. 2+ yrs experience. 2. Hands-on experience with Windows/Linux/Mac OS environments 3. Hands on experience with patching tools 4. Experience on Patch tool deployment ,implementation, troubleshooting, upgradations and problem resolution. 5. Experience with ITSM tools. Knowledge: 1. Hands-on experience with Windows/Linux/Mac OS environments 2. Working knowledge of office automation products and computer peripherals, like printers a...

About the team We are seeking a dedicated and detail-oriented User Access Management to join our centralized team. The successful candidate will be responsible for managing user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. The staff from this team will be responsible for providing support coverage over weekdays to FIS clients using multiple FIS products with support coverage expected to start from Friday afternoon IST and continue until Monday evening IST. The team will work in rotational shifts during these days and provide seamless coverage to such clients and products. This role wil...

The Global Service Desk is the central point of contact for AtkinsR alis users reporting IT incidents or service requests. The team provides first-level multilingual support (English + French) and is the face of IT services within the organization, driving continuous service delivery improvements. Key Responsibilities Act as the first point of contact for all end-user reported issues or requests. Provide technical support for internal and external customers. Deliver first-line telephone support for hardware, operating systems, sub-systems, and applications. Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Take end-to-end ownership of user i...

Lead the Service Desk function: manage daily operations, ownership of ticket queues and SLAs, mentorship of staff, and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction. Responsibilities: Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own daily ticket queue management, ensure SLA targets are met and apply escalations appropriately. Coordinate with application and infrastructure SMEs for incident resolution and root cause analysis. Prepare weekly and monthly service reports and present operational metrics to management. Drive continuous improvement, develop runbooks, and oversee onboarding and knowle...

Hello, Job Title: Application Tech Support Practitioner Location: Gurugram/Noida Experience: 0-2 years in IT Service Desk or Technical Support Education: Minimum 15 years of full-time education Key Responsibilities: Provide L1 technical support via voice, email, chat, and remote tools Troubleshoot hardware/software issues and resolve incidents efficiently Document interactions and resolutions using ITSM tools (e.g., ServiceNow, BMC Remedy) Collaborate with team members and contribute to process improvements Mentor junior staff and support knowledge sharing Skills Required: Service Desk Management & Incident Handling Proficiency in Microsoft 365, MS Office, Active Directory Familiarity with S...

Job Summary Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence. Level Description - Entry to established level technical individual contributor - Assists with the implementation and ex...

We are looking for an Associate/Senior Associate-Helpdesk profile to support our SaaS product (Mobility Practice). The Mobility Support Team plays a key role in managing the support & operations for platinum & gold enterprises and its partners clients throughout the client lifecycle. This is an individual contributor role, and the candidate will be working closely with Team Manager to support multiple clients to ensure the smooth functioning of ongoing operations and resolution on queries on time. Understand Sakon Mobility application and key functionalities required for regular functioning & operations Work closely with the Ops team & cross-functional teams to serve client requirements as p...

What he will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured. Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem ...

We are looking for a skilled Jira Admin with 5-10 years of experience to join our team. The ideal candidate will have expertise in Jira administration, configuration, and optimization. Roles and Responsibility Manage and maintain Jira instances, including user management, workflow configuration, and data analysis. Develop and implement advanced workflows using Jira's scripting language, including Script Runner and JSU. Create and manage dashboards, reports, and visualizations to support business intelligence and decision-making. Collaborate with cross-functional teams to identify and prioritize project requirements. Troubleshoot and resolve complex technical issues related to Jira implementa...

Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system. Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues. User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets). Escalation: Identify and escalate complex issues to higher-level support teams as needed. Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues. Service Improvement: Contribute to improving processes and procedures within the Service Desk. Technical Skills: Familiarity with Windows/Linux operating systems...

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

We are seeking a dedicated IT Support Specialist to provide first-level technical assistance to end-users. The ideal candidate will have strong troubleshooting skills , experience with hardware, software, and network issues , and a passion for delivering high-quality technical support. Key Responsibilities: Provide technical support via phone, email, or in person. Troubleshoot and resolve hardware, software, and network-related issues . Document and track support requests in the ticketing system. Escalate complex issues to higher-level support teams when necessary. Maintain and update knowledge base articles and user guides . Ensure timely resolution of support requests in accordance with SL...

Ensuring Chart s Success Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial, and Industrial Gas end markets. In March 2023 Chart Industries acquired the Howden Group, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery,...

About the Role: Seeking a highly skilled MS O365 Administrator with 10 years of experience to join our dynamic team. Requirements: Must have experience in administering Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID (Azure AD) with a focus on the North American tenant. Exposure in collaborating with global IT teams to maintain a secure and consistent configuration across the global Microsoft 365 Multi-Tenant Organization. Proficient in supporting and enhancing identity and access management using Entra ID, Conditional Access Policies, authentication methods and enterprise applications. Familiarity in developing and maintaining automation scr...

Job description Looking for 15 Days Or Immediate Joiners Company is Accenture Payroll will be crown solution 5days week US Shift Interested candidates can apply to this mail mail id ankitasingh@crownsolution.com 9871132807 0 to 2 Yrs of Exp. Location will be Pune it will be F2F Interview on 30th As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately ...

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Bangalore. The ideal candidate should have excellent communication skills in Japanese language and English proficiency, both spoken and written. Roles and Responsibility Handle service requests and resolve tickets efficiently. Provide technical support and troubleshoot IT-related issues. Manage the knowledge base database and create new articles as needed. Collaborate with internal teams to ensure seamless service delivery. Respond to customer inquiries via voice process and email. Resolve complex technical issues using problem-solving skills. Job Requirements Ful...