1592 Service Desk Jobs - Page 37

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. NEED IMMEDIATE JOINERS Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY), HYDERABAD (GACHIBOWLI) --------------------------------------------------------------------- Profile - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 0 - 3Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience SALARY STRUCTURE : For Freshers Upto 2.65Lpa Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Develop a transformation roadmap and knowledge base for a consolidated Network Operations Center (NOC) and Service Desk Conduct gap analysis and create a maturity roadmap to establish world-class Service Desk capabilities Design strategies to improve customer experience management in data center operations Build and optimize processes for Technology sector departments, including OLAs, WLAs, and cross-functional processes Develop an Operations Maturity roadmap focused on achieving customer-centric certifications such as ISO Establish and implement a Quality Assurance function within the data center operations Perform gap analysis and recommend improvements, including automation, to enhance service excellence, operational efficiency, and resilience Provide methodology, CVs, and case studies during proposal creation to support project delivery Deliver scope of work including best practices, SME support, and benchmarking data for data center operations Skills: Data center strategy and operations Service and quality assurance Data center NOC and Service Desk operations Customer experience management within data centers Knowledge of data center best practices

Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

Hi All, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer - Troubleshooting WIFI devices Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to client Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process

Job Summary: Maintains all activities related to the administration of databases. Responsibilities: Designs and manages DBS systems. Implements data models and DB design Implements maintenance Plans, installs and deploys database management systems. Understands and implements clustering solutions. Monitors, reports and helps resolve database performance issues, capacity issues and replication. Develops and maintains security policies. Designs security changes. Matches business requirements to data systems requirements. May preform all Database Admin duties. Provides service desk support as defined in the OLA. Performs duties as prescribed by the Service Level Agreement. Performs other duties as assigned. Skills Requirements: 1 or more years of experience. Platform education - formal or informal - Oracle or SQL Server. Ability to transform logical to a physical data model. Ability to install and configure a selected platform Knowledge of objects and counter associated with platform, ability to apply that knowledge to the correction. Understanding of operating system and platform security models and interaction. Deep understanding of database objects (tables, views, keys, indexes, stored procedures, principles and securables). Advanced SQL knowledge Basic business knowledge. Mentoring and training of DB Admin. Education Requirements: Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring Freshers for International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 working days 2 days off Rotational shifts Cab facilities 2 months training in Mysore Only Graduates (Btech/BE/BCA) Excellent Communication Skills SALARY STRUCTURE : Upto Rs 2.45 LPA -- For Freshers Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . AREESHA-9628373763 VANSHIKA-9628372762 YAGYANSHI- 9821182648 LAIBA - 9654201996 FAREHA- 8528371817 SIYA-7565006262

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Service Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience Good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas. 3+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Ability to work autonomously Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Good time management, strong analytical and problem-solving skills Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs Essential Competencies Conscientiousness Learning Agility Result Orientation Attention to detail Perseverance Teamwork

Service Desk - Analyst Role Dimensions: The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and advancing IT-related requirements, inquiries and issues. Key accountabilities Call Management Deliver best practices of call management: To ensure that all calls are logged accurately within IT Service Desk. Capture detail correct information pertaining to all inbound calls. Maintain professionalism on call. Good knowledge of soft skills, empathy etc. Incident Management To ensure all calls are updated and resolved within SLA targets. To endeavour to provide an Above Customer Expectation service. Undertake first line resolution activities. Participate in on-going review and maintenance of the IT Service Desk processes. To take part in knowledge sharing activities; to include both business and technical knowledge sharing. Take ownership of all open tickets within the team. Shift Rota To take part in a shift rota to ensure that adequate cover is provided 24/7 per week including weekends and bank holidays. There is an additional leave approved as part of the bank holiday cover. Communication Writes and speaks fluently on all aspects of work and communicates effectively. Actively communicate and seek feedback from colleagues and customers. Be proactive in working along with colleagues to improve Service Desk customer experience. Email Ability to write professional emails explaining all factors in one go. Take ownership and follow up till resolution. Avoid multiple trail emails and try and call and resolve or fulfill the requirement via call. General Undertakes any necessary training associated with the duties of the post and participates in training and development procedures. Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities. Maintains confidentiality and observes data protection guidelines. Carries out any other reasonable duties in line with their capability. Azure knowledge: Should have L1 Azure knowledge and experience to deliver the related support. Experience and personal qualities 3-4 year s experience in IT and customer support/service delivery role. Excellent customer service skills with a high level of focus on quality. Ability to communicate in a clear and professional manner. Problem solving and analytical skills and ability to work under pressure and deliver the best service. Excellent inter-personal skills (verbal and written). Clear understanding and interest in current and emerging IT technologies. Beneficial to have an awareness of the IT industry in general (network, server etc.) An understanding and interest of the use of technology within business functions. Desirable Understand process improvement requirements. Data analytical skills.

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Service Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience Good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas. 3+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Ability to work autonomously Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Good time management, strong analytical and problem-solving skills Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs Essential Competencies Conscientiousness Learning Agility Result Orientation Attention to detail Perseverance Teamwork

Tech Mahindra Ltd Pune Hiring for International Voice & Email Process Contact- Aditi - 7057617707 Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)Role & responsibilities Excellent communication skills, verbal and written both Minimum 1 year & above experience required in a Voice International Process Must have good thought process Candidate should be Tech savvy, well versed with Technical Troubleshooting Should have knowledge of Computer Networking Investigates and resolves concerns raised by the customer Engages the resources appropriate for resolving issues. Ensures that end to end resolution is provided to the customer by coordinating with different teams Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. Complete Issue resolution within prescribed timeframes. Required profile Should possess good verbal and written communication skills in English. Should have good comprehensibility and understandability of what customers want. Should have critical thought process and decision making capability with focus on accuracy. Should be flexible for all circumstances and be self-driven, motivated and persistent. Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics Candidates should be open to a shift of 24x7. Mostly Night shifts

Greetings we are looking for Technical Team leaders in Pune, Hyderabad and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Team Lead - International Technical Support Executive - (Voice) Job location - Bengaluru/Pune Qualification *Overall 4+ years of experience *1 year + Team Leading Experience Salary - Upto 10Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :Tech Support Bengaluru" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

Criteria : Any Graduate with Min 1 Yr Exp Into Technical /service desk Support CTC - Up to 4 LPA 24*7 US Rotational Night Shift Both Way Cab (Whithin 25 KM) 5 Days Working 2 Days Rotational off Notice - Immediate Joiners Contact Jyoti (9784183889)

Greetings from KVC CONSULTANTS LTD! We are hiring for Technical Voice Process for a leading ITES MNC in Noida and Gurgaon. ELIGIBILITY : - Graduates with minimum 18 months of Technical Support experience can apply. SALARY :- Upto Rs 5 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits Both sides Cab -Excellent communication skills required. To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' HR * HR Mahvish : 9628373766 * HR Simran : 9821182647 **NO PLACEMENT CHARGES**

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

Technical Voice Support Exp- 1+ Years Loc- Pune Skills- Voice Support, Active Directory, DNS, DHCP, Windows, O365, Service Now etc NP- Immediate only Pkg- 8.4 LPA Aparupa (9311697179) Aparupa.imaginators@gmail.com

Job Title: Software Engineer II Job Description Position Overview: The Software Engineer II will be responsible on a C# .NET technology applications such as Global Service Desk Migration, MyVideos.com, and ID validation. Key Responsibilities: Develop and maintain applications using advanced knowledge of C# .NET Framework. Utilize advanced skills in Git for version control and collaboration. Implement front-end solutions with advanced proficiency in jQuery/Bootstrap and Angular. Knowledgeable with ReactJS is a plus. Ensure security best practices, including authentication, authorization, cross-site scripting prevention, SQL injection mitigation, session/cookie management, and SSL implementation. Competencies: Demonstrate the ability to work independently with minimal supervision, handling mid to complex tasks efficiently. Adapt to Agile methodologies and contribute effectively to an Agile environment. Location: PHL Work-at-Home Language Requirements: Time Type: Full time

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

The Customer Success Managers will be responsible for ensuring that Nexthink is successful within the Managed Service Partners who have bought Nexthink for their end customers. The CSMs would have the following Key Resultant Areas. Driving Value of Nexthink within the accounts through a set process and templates Creating evidence of tangible value delivery with Nexthink within the assigned accounts Creating opportunities of upselling within those accounts on the back of success They will have freedom and flexibility to drive value within the Partner accounts. This job will require the following skillsets. Relationship building: Understand the Partner Account team organization structure. Build bridges with roles like Service Delivery Manager, ServiceDesk Lead, Regional Delivery Manager, Client Engineering Team etc. to push Nexthink Agenda Push MSP Account team/Customer to create problem tickets and approve Automation and User Engagement use cases. Look for opportunities to push Nexthink upsell modules to the account. Story building: Get the Customers excited to deploy the easy to do use cases to begin with Help them understand why it is important to follow our process. Focus on Outcomes and not Output. Laser focused on creating case studies or success stories whenever Nexthink is used in their operations. Assist the Delivery team in documenting Nexthink based Analysis and Case Studies. Present the Nexthink related analysis and Case Study to the Partner and Customer Project Management: Assign Partner Account team responsibilities and hold them accountable. Assign Nexthink Delivery team responsibilities and hold them accountable. The following experience is desirable in the candidates. 10+ years of experience in Infrastructure operations Any Experience in the Transition and Transformation teams of Infrastructure operations will be an advantage.

desktop support engineer L1 Good communication & technical skill

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide timely and effective resolutions to client issues. - Maintain a high level of customer satisfaction through excellent service. - Collaborate with cross-functional teams to resolve complex technical issues. - Identify and escalate priority issues to the appropriate teams. - Contribute to the development and improvement of support processes. - Stay updated with the latest product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management. - Strong understanding of ITIL framework and incident management processes. - Experience in troubleshooting and resolving technical issues. - Excellent communication and interpersonal skills. - Good To Have Skills: Experience with IT service management tools like ServiceNow or Remedy. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Quality Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required. 15 years full time education

Software Development Engineers (SDEs) are the creative minds developing the software applications that make life easier for customers. Responsible for the entire development and support process for a software programme. Your applications make previously complex tasks simple with the impact ranging from saving time, effort or money to re-defining normal. Take a problem where technical strategy or approach is defined and come up with the solution design and drives the implementation with a fair level of autonomy including interacting with other SDEs in the same team or peer teams What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Reach out for direction proactively in case of ambiguities or constraints Own the delivery of a major component in a service or a small service entirely as part of a feature delivery Suggest improvements to processes and methodologies to enhance delivery speed, quality Mentor and guide other WL1 SDEs in the team and help in hiring Question requirements and challenge where necessary Identify value of tasks always work on the highest priority items Programming: Demonstrate a good understanding of at least one major programming language Understand the framework and enough of the tool ecosystem of the chosen language to implement end to end components with minimal assistance o Comfortably produce and refactor code without assistance Test drive features in programming language of choice o Understand different major language paradigms (OOP/Functional) Understand presence of abstraction beneath language (JVM/CLR) Reason about complexity of algorithms (time and space) and code (cyclomatic) Debug code of Understand and resolve complex issues Design Identify design patterns in code Implement design patterns with guidance Comfortably translate small behaviour requirements into tasks code Understand how high-quality code can lead to rapid delivery Write clean, maintainable code Demonstrate a basic understanding of domains and domain modelling Seek out and use appropriate abstractions o Understand patterns for integration (events/services) Understand how to leverage existing functionality outside immediate project Understand scope of project and when to move behaviour to other services

Roles and Responsibilities: Handling calls, Emails, Chats, incidents, and events on the tickets. Log details of all incidents. Alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company s quality management system. Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities. Contribute to improving customer support by actively responding to queries and handling complaints. Follow up with customers to identify areas of improvement. Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Experience in handling international (European Geographics) clients. Tracking and documenting any changes made to KB article and creating of KB article. Handling checks and reports which should be timely sent to clients in. Ability to work a flexible schedule outside of typical business hours. Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents Ensure that the Incident management documentation process is being performed with a high level of quality. Generate reports on an ad hoc or recurring basis using incident data from ServiceNow Project Description: Provide support on the first line of the help desk to the external customer, assisting users with hardware and software problems via phone, email, and chat. Within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc. Excellent communication skills (written verbal) Sound knowledge of ITIL framework and practices. Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents. Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Categorize and record reported queries and provide solutions. Monitor issues from start till resolution. Escalate, if needed, unresolved problems to a higher level of support Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Other Requirements: Willing to work from the office Open to Night shift 24*7 environment. Open to 24*7 environment Total Experience Expected: 01-02 years Any stream graduate

Role & responsibilities Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management Preferred candidate profile Looking for Immediate Joiners and who are willing to work in 24/7 Rotational Shifts 4-6 Yrs of Relevant Experience Very Good Communication Skills Required Who are handled Global Customers with both Voice and Technical Support Work Location: Electronic City, Phase-1

Role & responsibilities Please share your updated CV to: dhanunjaya.p.m@happiestminds.com Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management Preferred candidate profile Please share your updated CV to: dhanunjaya.p.m@happiestminds.com Looking for Immediate Joiners and who are willing to work in 24/7 Rotational Shifts 4-6 Yrs of Relevant Experience Very Good Communication Skills Required Who are handled Global Customers with both Voice and Technical Support Work Location: Electronic City, Phase-1 Interview Location and Office Location: Electronic City, Phase-1

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries. Addresses issues escalated from less experienced team members. Proactively informs manager about potential problems and suggests improvement actions. Reports on faulty master data. Advises less experienced team members on process and other deviations. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues. Defines and recommends working practice and other process improvements. Ensures that established KPIs are achieved.