Sakon

Position Title : Analyst Service Delivery Management Location : Pune, India Reports to : Team Lead / Manager Sakon is the world's first SaaS platform purpose built to help the enterprise understand, manage and evolve its communications and cloud infrastructure. For more information, please visit our website :- www.sakon.com Job Summary : The Analyst will handle following tasks: To handle/to take ownership of multiple wireline TEM activities includes invoice processing, monthly invoice audit, AP payment file creation and maintenance, Research on past due balance/Payment reconciliation, other account maintenance activities come under invoice management. To interact with vendors to procure invoice copies, information on payments, resolve past due/payment issues, etc. To interact with Clients via emails, conference calls, etc. To take ownership of reporting (weekly/monthly). Education : Graduate/PG (Preferably from Telecom, Commerce, Banking) Skills and Knowledge: Excellent communication skills spoken & written. Preferred Neutral/ US accent Experience in wireline process/TEM process - both client and vendor-side. Prior experience of vendors/client interaction. Good knowledge of Microsoft Excel/ Word/PowerPoint Must be multi-tasking and a very good team player Strong Analytical and Reporting skills. Key Responsibilities: Responsible for Clients assigned to work on TEM (invoice management) process (from procurement to pay the telecom invoices). Responsible for Clients assigned to interact with the Vendors. Interacting with India team Analysts / US team to resolve any questions arising from Vendor/Client Creation and maintenance of various weekly and monthly reports. Should be willing to work in flexible shifts. Terms and Conditions: Job timing- 12pm to 9.30pm, should be flexible for rotational shift as well Consent - We will be using your resume for job applications open with us for a full-time Appointment and will save them for future reference.

About Company:Sakon (www.sakon.com) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India. About the Job:We are looking for a Senior Provisioner (Data and Voice Services) to join our team. The ideal candidate is a seasoned professional who has prior experience with successfully managing telecom Voice and Data circuit orders. Primary role is to initiate and manage the entire service delivery life cycle, to ensure timely and accurate installation of Telecommunications services. (order entry/initiation to service installation). Candidate should be passionate about developing further technical expertise and professional growth in this area of Telecommunications, and TEM.As a Senior Provisioner, you will work directly with telecom carriers/vendors and clients on a day-to-day basis to initiate quotes for new services, place new service orders and manage the entirety of the service installation process, including coordination of testing and activation of the newly installed circuits. Responsibilities:•Respond to new service requests from our client(s), for MACD (Moves/Adds/Changes/Disconnects) activity, by preparing, initiating, and managing telecom orders with Carriers/vendors, while maintaining strict SLA (Service Level Agreement) timelines.•Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between customer project managers, local contacts (LCONs) and telco Carriers/vendors, to provide timely and accurate status updates to relative parties as required.•Work closely with other project managers on large scale projects and deploymentsto meet customer’s unique requirements, as needed (when applicable).•Work with client POCs to obtain up-to-dateto meet customer’s unique requirements, as needed (when applicable).•Work with client POCs to obtain up-to-date and accurate information related to the service request (address, LCONs, demarc location, technical requirements) before placing orders with the Carrier/vendor.•Participate in regularly scheduled Carrier/vendor order status calls, to obtain detailed information and status regarding all orders being managed, which you will later present in both written and verbal form to our client, as required.•Coordinate with client POCs to schedule site visits, service installations, circuit turn- ups/activation and testing as required.•Communicate and escalate status and issues clearly and promptly. Follow-through communication on open carrier escalations and provisioning.•Updates within the Sakon software tools, as well as client facing tools, with order and quote statuses as the service deliver milestones are accomplished. Updates to be provided from the point of order submission to service activation.Frequency of system updates are as defined within the associated SLAs (Service Level Agreements), and process driven SOP (Standard Operating Procedures) document(s) Skills:•You will have a solid background in telecom provisioning and client facing support, as it relates to Service Delivery of Voice and Data telecom services.•Experience with initiation and management of telecom service order(s), MACDs (Moves, Adds, Changes and Disconnects) via software system, vendor portals, or other similar methods.•6-12 years of relevant experience in telecom (Order Management, and/or Service Delivery).•Conceptual knowledge of MPLS/VoIP/SIP/TDM/Private Line, services required.•Ability to communicate professionally and effectively with clients and telecom Carriers/vendors via email, conference calls (Zoom, MS Teams, WebEx, etc.).•Organizational and time management skills are required to achieve companyand team SLA’s.•Ability to prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk.•Comfortable working against deadlines while multi-tasking non-critical situations in a fast-paced environment.•Proficiency with MS Office especially Excel (SharePoint a plus). Shift Timings:5 PM- 2 AM Our cultureBehind every great human achievement is a team. In that spirit, Sakon brings together the most seasoned and diverse collection of world class engineers, telecom service practitioners, and CPA’s.Our global managed services teams are filled with passionate and committed innovators and operators, all of whom are focused on ensuring customers achieve a great service experience, with a smile. Benefits and PerksFlexible Holiday Policy (choose your own holidays)Hybrid Working OptionsLife & Medical InsuranceFocus on Skill Development, Re-imbursement for CertificationsWifi-Mobile bill reimbursementEmployee wellbeing activities How to Apply and Interview ProcessTo apply, kindly share the resume with anuradha.dhal@sakon.com. Consent: We will be using your resume for job applications open with us for a full-time appointment and will save them for future reference.

Dear Candidates, Sakon is hiring for Analyst-Vendor Management, Interested candidates, please share your updated resume at namrata1.navadgi@sakon.com. Sakon (www.sakon.com) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the worlds top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India. About the Job: Sakon is looking for an Analyst-Vendor Management to work at our India office in Pune, Maharashtra. The Analyst will assist in setting up data access across multiple Telecom Vendors. They will also ensure uninterrupted access to the data for the processing and Inventory build. The role will include database creation, vendor and customer communication, reporting etc. He or she must be able to communicate well, both verbally and in writing. The successful candidate will be respectfully relentless in focusing a diverse team to deliver the necessary data on time. Expectations from the Role: - Ability to effectively communicate and complete Telecom Vendor Management related activities - Maintain open communication with stakeholders and Client - Understand US and Int'l Vendor Portals and set up logins to download the required data - Understand LOAs (Letter of Authorization) and how to use them - Handle any kind of changes on Vendor Portals and verify the same with relevant stakeholders - Create and Manage Daily/Monthly Reporting - Communicate with Internal Stakeholders and Clients and ensure better co-ordination - Work with the internal teams to deliver accurate, quality service to clients - Ensure completion of internal deliverables and meeting milestones - Update all internal tracking systems in a timely manner and communicate progress to all stakeholders - Proactively identify vendor related risks - Help us work smarter as we scale and streamline the way we deliver our data solutions and innovative technology to clients. Skillsets Required: - Good communication skills written and verbal - Quick Learner - Flair for obtaining information and ability to adapt to multiple UIs - Strong MS Excel and Word skills (MS Office) - Ability to work in a team and under pressure of deadlines - Strong understanding of Telecom Vendors. - A passion for helping clients and addressing some of the biggest challenges in different business verticals. - 0 - 3 years of experience working within the telecoms industry or corporate telecom department, with a proven history of Telecom Vendor Management activities. - Experience or working knowledge of Enterprise TEM and Mobility Solutions and best practices, and Enterprise Financial Systems a plus Job timing : Candidate should flexible to work in shifts. Rotational As per Business requirement.(5PM to 2AM, 8PM to 6AM) Consent : We will be using your resume for job applications open with us for a full-time contract appointment and will save them for future reference.

Position: Associate-Helpdesk (Portuguese, Spanish & English-speaking) Job Location: Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including nightshifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision isto be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employeesto think big to dynamically improve our products and services. Execution: We encourage employeesto take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Role Overview/Your Impact 1) This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical and general support resolution to the end user. 2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues. 3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint operations document. 4) Ensuring SLAs and KRAsmeet day to day, month to month. What Does the team do The Mobility Support Desk is the centralized support hub that bridges the gap between client employees and technical solutions. Its the first point of contact for users facing issues with technology, software, or services. What will you do We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues 2) Answer incoming calls & chats. 3) Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, client policy and internal Sakon teams to provide accurate and timely resolution. 4) Working customer service/tech support via incoming phone calls, email and chat. 5) Identify and assist to resolve all issues identified during regular operations. No scripts are used. You must be able to think on your feet and ask the appropriate questions to identify and resolve the issue as it arises. 6) Ticketing all calls, chats and email support in English and Portuguese/Spanish 7) Review deliverables ofsupport team members and provide the required support and guidance to ensure timely deliverables to client. 8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all communications are professional and accurate. 9) Act as a single point of contact for managing the communications with the client. Our Expectations 1) We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 2) Candidate should be willing to work in 24/7 rotationalshift. 3) Extremely organized with an appreciation for process and documentation 4) A team player who thrives in a kind and collaborative environment. 5) Ability to quickly learn how to troubleshoot devices and step by step instructions. 6) Identification, prioritization and resolution ofreported problemsthrough various 7) mediums (platform, emails, calls, chats] and responsible forthe closure of request with the specified SLA. 8) Working closely with the international telecom carriers/ service providersto resolve the requests and incidents raised by customers. 9) Technical Support experienced highly regarded. The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee well-being activities How to Apply and Interview Process To apply, kindly share the resume with rohit.tavar@sakon.com If your profile is shortlisted, you will be invited to complete a communication test followed by interviews. Interview Process Communication Test Level 1 operations/ Technical Round Level 2 operations/ Technical Round Level 3 operations/ Technical Round HRBP Round Salary discussion & Cultural fitment check Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Position : Associate-Helpdesk (French & English-speaking) Job Location : Pune, India Work Mode - Hybrid Shift Time - Rotational Shifts including night shifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision is to be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employees to think big to dynamically improve our products and services. Execution: We encourage employees to take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Role Overview/Your Impact 1) This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails & tickets to provide end-to-end Technical and general support resolution to the end user. 2) Will interact with mobile phone carriers & other departments to resolve mobile service related issues. 3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint operations document. 4) Ensuring SLAs and KRAs meet day to day, month to month. What Does the team do The Mobility Support Desk is the centralized support hub that bridges the gap between client employees and technical solutions. Its the first point of contact for users facing issues with technology, software, or services. What will you do We are looking for French & English-speaking candidate to support our SaaS product (Mobility Practice) 1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues 2) Answer incoming calls & chats. 3) Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, client policy and internal Sakon teams to provide accurate and timely resolution. 4) Working customer service/tech support via incoming phone calls, email and chat. 5) Identify and assist to resolve all issues identified during regular operations. No scripts are used. You must be able to think on your feet and ask the appropriate questions to identify and resolve the issue as it arises. 6) Ticketing all calls, chats and email support in English and French 7) Review deliverables of support team members and provide the required support and guidance to ensure timely deliverables to client. 8) Communicates escalations / issues to Managers in a timely manner, ensuring that all communications are professional and accurate. 9) Act as a single point of contact for managing the communications with the client. Our Expectations 1) We are looking for French & English-speaking candidate to support our SaaS product (Mobility Practice) 2) Candidate should be willing to work in 24/7 rotational shift. 3) Extremely organized with an appreciation for process and documentation 4) A team player who thrives in a kind and collaborative environment. 5) Ability to quickly learn how to troubleshoot devices and step by step instructions. 6) Identification, prioritization and resolution of reported problems through various 7) mediums (platform, emails, calls, chats] and responsible for the closure of request with the specified SLA. 8) Working closely with the international telecom carriers/ service providers to resolve the requests and incidents raised by customers. 9) Technical Support experienced highly regarded. The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee well-being activities How to Apply and Interview Process To apply, kindly share the resume with harshita.kushwah@sakon.com If your profile is shortlisted, you will be invited to complete a communication test followed by interviews. Interview Process Communication Test Level 1 operations/ Technical Round Level 2 operations/ Technical Round Level 3 operations/ Technical Round HRBP Round Salary discussion & Cultural fitment check Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Position: Associate-Helpdesk Job Location: Pune, India (Hybrid) Shift Time- Rotational Shifts including night shifts. About Sakon: Sakon ( www.sakon.com ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India. About the Job: The Mobility Support Desk is the centralized support hub that bridges the gap between client employees and technical solutions. It’s the first point of contact for users facing issues with technology, software, or services. Role Overview: 1) This role will handle and take ownership of multiple customer support activities to include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical and general support resolution to the end user. 2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues. 3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint operations document. 4) Ensuring SLA’s and KRA’smeet day to day, month to month. What will you do: We are looking for French & English-speaking candidate to support our SaaS product (Mobility Practice) 1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues 2) Answer incoming calls & chats. 3) Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, client policy and internal Sakon teams to provide accurate and timely resolution. 4) Working customer service/tech support via incoming phone calls, email and chat. 5) Identify and assist to resolve all issues identified during regular operations. No scripts are used. You must be able to think on your feet and ask the appropriate questions to identify and resolve the issue as it arises. 6) Ticketing all calls, chats and email support in English and Portuguese/Spanish 7) Review deliverables ofsupport team members and provide the required support and guidance to ensure timely deliverables to client. 8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all communications are professional and accurate. 9) Act as a single point of contact for managing the communications with the client. Skill set & Qualifications: 1) We are looking for French & English-speaking candidate to support our SaaS product (Mobility Practice) 2) Candidate should be willing to work in 24/7 rotationalshift. 3) Extremely organized with an appreciation for process and documentation 4) A team player who thrives in a kind and collaborative environment. 5) Ability to quickly learn how to troubleshoot devices and step by step instructions. 6) Identification, prioritization and resolution ofreported problemsthrough various 7) mediums (platform, emails, calls, chats] and responsible forthe closure of request with the specified SLA. 8) Working closely with the international telecom carriers/ service providersto resolve the requests and incidents raised by customers. 9) Technical Support experienced highly regarded. Benefits and Perks • Flexible Holiday Policy (choose your own holidays) • Hybrid Working Options • Life & Medical Insurance • Focus on Skill Development, Re-imbursement for Certifications • Wifi-Mobile bill reimbursement • Employee well-being activities How to Apply and Interview Process: To apply, kindly share the resume with harshita.kushwah@sakon.com Interview Process: Level 1 operations/ Technical Round Level 2 operations/ Technical Round Level 3 operations/ Technical Round HRBP Round – Salary discussion & Cultural fitment check Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference. Show more Show less

About Company- Sakon is a telecom and network technology leader that has helped global enterprises organize, understand, and intelligently manage their communications ecosystems since 2003. With headquarters in Concord, Massachusetts and a Global Delivery Center in Pune, India, the Sakon team numbers more than 700 employees worldwide. Sakon serves over 200 enterprise customers, and its technology is used by the world’s top systems integrators and outsourced services providers. Sakon is the world’s first SaaS platform purpose built to help the enterprise understand, manage, and evolve its communications and cloud infrastructure. With rapidly growing customer base and constantly evolving needs of the market, we are looking to ramp up our engineering teams in Pune. Website: www.sakon.com LinkedIn Page : https://www.linkedin.com/company/mysakon/ Job Description Partner with business leaders to understand and identify talent acquisition needs and opportunities. Manage all aspects of talent acquisition including identifying selection criteria, sourcing, screening, and interviewing candidates in cooperation with the hiring manager. Should understand end-to-end recruitment process Experience on Stakeholder management Experience working on NON-IT & IT skills. Manage recruiting process through our applicant tracking system Ensure candidates have a positive candidate experience. Pro-actively further expand our sourcing strategy by e.g., developing and driving a variety of sourcing strategies like engaging on modern hiring tools & social media. Develop and maintain a candidate pipeline for our key roles Develop and implement strategies to attract passive talents Manage cooperative relationships with external partners and suppliers Contribute to the development and improvement of our HR services by identifying best practices and continuous process improvement Qualifications 2+years of Human Resource Talent acquisition experience within an organization of a multinational company environment Bachelor’s degree in human resource/other Experience in sourcing candidates through all possible sourcing strategies – e.g. social media, networking, cooperation with external partners. Hands-on personality and experience taking responsibility for the full scope of recruiting activities Excellent time management skills and ability to multi-task and prioritize work Strong track record and the ability to work effectively in a fast-paced environment Creative, entrepreneurial, open-minded, and high passion for technology Highly effective organizational skills as well as strong business and HR acumen Strong influencing and consultative skills combined with problem-solving skills Excellent interpersonal, oral and written communication skills If interested, please share updated resume with ruchira.sinha@sakon.com Consent: we will use your resume for current full-time job openings with us and retain it for future opportunities Show more Show less

Dear Candidates, Sakon is hiring for Analyst-Fulfilment, interested candidate please share their update resume at namrata1.navadgi@sakon.com Below refer the below detailed job description: Position: Analyst - Fulfilment Job Overview The Sakon Analyst Order Management is a key member of our ordering support team, providing that meaningful first connection with our clients. Our team has excellent client service skills and is driven to provide high quality support by addressing a broad range of order requests and accurately placing approved orders in client-approved vendor portals. Our order management analysts are trained to handle complex requests such as ordering new smartphones, plans and accessories, making service activation and change requests, assisting clients with product selection, and explaining rate plans and features as approved by their company policies. Key Responsibilities Review and interpret order requests to accurately enter order data in global telecom vendor portals or via email to buy, terminate, move and change telecom products and services. Gather critical order related information from vendors such as shipping tracking number, device details and other while navigating between multiple tools and systems to update order request through order completion. Co-ordinate with Clients, Partners, and Vendors, validating pricing details, resolving discrepancies or disputes, and assuring clear communication resulting in a positive result while maintaining compliance with client business rules and established processing Service Level Agreements. Use problem-solving skills when working with internal global teams to resolve any ordering related questions and understanding the downstream impacts of the order process Maintain all requisite documentation including vendor order forms, communication logs, contract/quote documents login setup for customers and daily trackers in Excel and the work queue management. Requirements Excellent English reading, comprehension and writing skills and the ability to communicate effectively in English with a neutral or US accent One to two years of order management experience and the ability to identify and resolve order issues to effectively process the order request Highly responsive and self-motivated, able to meet tight deadlines and maintain quality while working under pressure and with minimum supervision Experience with mobile device/ plans and troubleshooting methods, both client and vendor Knowledge of Microsoft Office products including Excel, Word, and PowerPoint Willingness to work in flexible night shifts Consent : We will be using your resume for job applications open with us for a full-time appointment and will save them for future reference.

Walk-In Drive for Interns and Associate Engineers Saturday, 14th June 2025 Dear Candidate,We are pleased to invite you to participate in our walk-in interview drive for the roles of Interns and Associate Engineers . Date: Saturday, 14th June 2025 Reporting Time: 10:30 AM Please bring the following: A copy of your updated resume A valid ID proof for entry Roles & Responsibilities: Design and develop Data Integration Pipelines Execute data ingestion processes, ensuring the timely and accurate transfer of data into our systems Troubleshoot and resolve data ingestion issues in a timely manner Collaborate with cross-functional teams to understand data requirements and sources Work closely in data Engineering and Automation team to optimize and streamline data ingestion workflows Stay informed about industry best practices and emerging technologies in data management Interview Process: Group Discussion Technical test Technical Interview We look forward to meeting you and wish you all the best for the interview. Best regards,Anuradha DhalLead-TA

Dear Candidates, Sakon is hiring for Executive-Talent Acquisition role, Interested candidates please attend Walk-In interview. Below are the Interview details: Date: 17-June-2025 Timing:12PM to 4PM Address: SAKON, AG Trade Centre, 6th Floor and Mezzanine, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021 Contact Person: Ruchira Sinha Below is the Job Description for your reference: Job Description Partner with business leaders to understand and identify talent acquisition needs and opportunities. Manage all aspects of talent acquisition including identifying selection criteria, sourcing, screening, and interviewing candidates in cooperation with the hiring manager. Should understand end-to-end recruitment process Experience on Stakeholder management Experience working on NON-IT & IT skills. Manage recruiting process through our applicant tracking system Ensure candidates have a positive candidate experience. Pro-actively further expand our sourcing strategy by e.g., developing and driving a variety of sourcing strategies like engaging on modern hiring tools & social media. Develop and maintain a candidate pipeline for our key roles Develop and implement strategies to attract passive talents Manage cooperative relationships with external partners and suppliers Contribute to the development and improvement of our HR services by identifying best practices and continuous process improvement Qualifications 3 +years of Human Resource Talent acquisition experience within an organization of a multinational company environment Bachelors degree in human resource/other Experience in sourcing candidates through all possible sourcing strategies e.g. social media, networking, cooperation with external partners. Hands-on personality and experience taking responsibility for the full scope of recruiting activities Excellent time management skills and ability to multi-task and prioritize work Strong track record and the ability to work effectively in a fast-paced environment Creative, entrepreneurial, open-minded, and high passion for technology Highly effective organizational skills as well as strong business and HR acumen Strong influencing and consultative skills combined with problem-solving skills Excellent interpersonal, oral and written communication skills Consent : We will be using your resume for job applications open with us for a full-time appointment and will save them for future reference.

Role: The Security Operations (SOC) - Engineer is responsible for monitoring the environment, identifying, reporting, and responding to security threats that put the organization at risk. The primary function of this position is to monitor the security tools and perform alert management and initial incident qualification. Job Description Acknowledge, analyze, and validate incidents triggered from multiple security tools like IDS/IPS, Web Application Firewall, Firewalls, Endpoint Detection & Response tools, and events through SIEM solution Acknowledge, analyze, and validate incidents received through other reporting mechanisms such as email, phone calls, management directions, etc. Collection of necessary logs that could help in the incident containment and security investigation Escalate validated and confirmed incidents to Security administrators Undertake first stages of false positive and false negative analysis Understand the structure and the meaning of logs from different log sources such as FW, IDS/IPS, WAF, Windows DC, Cloudflare, AV and antimalware software, O365 email security etc. Open incidents in ticketing platform to report the alarms triggered or threats detected. Track and update incidents and requests based on updates and analysis results Report infrastructure issues to the IMS Team Working with vendors to work on security issues. Perform other duties as assigned Skills: Strong security knowledge Should have expertise on TCP/IP network traffic and event log analysis Experience with Linux, Windows and Network Operating Systems required. Knowledge and hands-on experience in management of IDS/IPS, Firewall, VPN, and other security products Experience in Security Information Event Management (SIEM) tools, creation of basic co-relation rules, and administration of SIEM Knowledge and hands-on experience in Log management & Endpoint detection and response tools Knowledge of ITIL disciplines such as Incident, Problem and Change Management Strong interpersonal skills including excellent written/verbal communication skills Interview Process: Technical Interview HRBP Interview Consent: Consent: we will use your resume for current full-time job openings with us and retain it for future opportunities

Position Title: Analyst-Optimization Territory/Location: Pune, India Reports to: Team Manager Sakon is the premier multi-shore telecommunications analytics company, the first to combine telecom lifecycle management with consultative savings services in a single platform For more information, please visit our website www.sakon.com Job Summary The Analyst-Optimization will serve as a for financial analytics services using enterprise customer telecom expense management (TEM) solutions. The Wireless team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with SAKON customers based in the United States.Important metrics include process design, customer engagement and relationship management, customer satisfaction and SLAs compliance, inventory management. The Analyst will be accountable for the performance, quality, resource planning, and meeting/exceeding contractual service level agreements (SLAs). The Analyst will have overall accountability for the transition of new end user customers to SAKON service delivery. Qualifications Education: Any graduate in B.com/M.com/MBA(Finance) or combination with relevant experience Work Experience A minimum of 1-3 years of experience including: Analyzing data or costs and reporting. Cost Control or Cost Audit Quality Check involving processes or transactions Documentation on processes or process transition Presentation experience to C-level management Telecom domain experience will be an added advantage although not necessary. Skills and Knowledge: Excellent Communication, Presentation and Reporting skills Fair Knowledge of the Indian Telecom market particularly mobile phones. Flair for obtaining information. Strong PC skills especially Microsoft office. Ability to work under pressure of deadlines. Ability to work in a team Ability to adapt to different software Key Responsibilities Be the Analyst for various US based and international clients to manage their telecom spend and processes using SAKON Mobile Manager Software. Use SAKON proprietary tools and softwares to perform various analytical and reporting functions. Be the MPOC (Main point of contact) for US based customers. Participate in meetings and conference calls to facilitate client and internal communications. Assist in implementation of new customers. Perform audit or analysis relating to cost control and all related activities Procure project related information from Client, Vendor or concerned project interfaces Preparation & Presentation of Standard reports as required & requested Ability to work on Ad-hoc reporting requests using logical analysis and deep dive approach Co-ordinate with different teamsto procure information or status of tasks related to the project assigned Perform Quality Checks to ensure accuracy of work completed & reported Documentation of new processes or custom requests from Clients Excellent organization, planning and project management skills Experience in handling US clientele, onsite client experience preferred To apply, kindly share the resume with harshita.kushwah@sakon.com

Position Title: Senior Analyst-Optimization Territory/Location: Pune, India Reports to: Team Manager Sakon is the premier multi-shore telecommunications analytics company, the first to combine telecom lifecycle management with consultative savings services in a single platform For more information, please visit our website www.sakon.com Job Summary The Senior Analyst-Optimization will serve as a for financial analytics services using enterprise customer telecom expense management (TEM) solutions. The Wireless team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with SAKON customers based in the United States.Important metrics include process design, customer engagement and relationship management, customer satisfaction and SLAs compliance, inventory management. The SA will be accountable for the performance, quality, resource planning, and meeting/exceeding contractual service level agreements (SLAs). The SA will have overall accountability for the transition of new end user customers to SAKON service delivery. Qualifications Education: Any graduate/PG/BE/MBA /CA/CA Inter or combination with relevant experience Work Experience A minimum of 3-5 years of experience including: Analyzing data or costs and reporting. Cost Control or Cost Audit Quality Check involving processes or transactions Documentation on processes or process transition Presentation experience to C-level management Telecom domain experience will be an added advantage although not necessary. Skills and Knowledge: Excellent Communication, Presentation and Reporting skills Fair Knowledge of the Indian Telecom market particularly mobile phones. Flair for obtaining information. Strong PC skills especially Microsoft office. Ability to work under pressure of deadlines. Ability to work in a team Ability to adapt to different software Key Responsibilities Be the Senior Analyst for various US based and international clients to manage their telecom spend and processes using SAKON Mobile Manager Software. Use SAKON proprietary tools and softwares to perform various analytical and reporting functions. Be the MPOC (Main point of contact) for US based customers. Participate in meetings and conference calls to facilitate client and internal communications. Assist in implementation of new customers. Perform audit or analysis relating to cost control and all related activities Procure project related information from Client, Vendor or concerned project interfaces Preparation & Presentation of Standard reports as required & requested Ability to work on Ad-hoc reporting requests using logical analysis and deep dive approach Co-ordinate with different teamsto procure information or status of tasks related to the project assigned Perform Quality Checks to ensure accuracy of work completed & reported Documentation of new processes or custom requests from Clients Excellent organization, planning and project management skills Experience in handling US clientele, onsite client experience preferred To apply, kindly share the resume with harshita.kushwah@sakon.com

Position: Analyst-Reconciliation Job Location: Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including night shifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile Investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision is to be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employees to think big to dynamically improve our products and services. Execution: We encourage employees to take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Role Overview/Your Impact 1) Follow documented processes and procedures for daily reconciliation of client payments. 2) Review client payments and confirm accuracy. 3) Report any identified payment discrepancies to assigned management. 4) Research any outstanding balances by utilizing multiple software systems and communicating with assigned management. 5) Generate client payment review report monthly. 6) Confirm accuracy of internal tracking sheets. 7) Follow documented processes and procedures for client credit card credits/rebates 8) Escalate appropriately any internal missed SLAs and other issues to assigned management. 9) Escalate appropriately any missed Sakon operational SLA to assigned management. What Does the team do The Bill Reconciliation team plays a critical role in verifying and reconciling all financial transactions related to incoming and outgoing payments. They ensure that payments match corresponding invoices, identify and resolve discrepancies, and maintain accurate records for financial reporting. Additionally, they collaborate with both internal teams and external partners to ensure alignment and compliance with financial policies and provide insights to improve billing accuracy and efficiency. Our Expectations 1) Reasonable analytical and logical reasoning skills. 2) Billing research knowledge is an added advantage. 3) Advance knowledge of Microsoft office - MS excel, word, PowerPoint. 4) Willingness to learn, grow and contribute par excellence 5) Education: Any Graduate 6) Excellent communication skills. 7) Flexible with shifts The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee well-being activities How to Apply and Interview Process To apply, kindly share the resume with rohit.tavar@sakon.com If your profile is shortlisted, you will be invited to complete a communication test followed by interviews. Interview Process Level 1 operations/ Technical Round Level 2 operations/ Technical Round HRBP Round Salary discussion & Cultural fitment check Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.

Job Overview: Manage Customer Day to day activities for the end-to-end Telecommunications and Network Order Process management of Quotes and Order Management, Fulfillment, and Inventory Management. The scope of this position includes customer service catalog and order forms, order capture quote management, customer order fulfillment, customer reporting, vendor performance scorecards and service order management. The successful candidate will be familiar with Telecom and Network acronyms, carrier Ethernet access elements, MPLS, Broadband, Internet, Co-Location Services, Trader Voice Services, SIP/VOIP, Toll Free and Long Distance services as well as other Network Services (i.e. Network Monitoring, Cloud Base Services, Managed Services). Own and maintain the Customer Specific Standard Operation guide. Role and Responsibilities: Participate and engage as SME during Sakon tool implementation workshops related to Quotes, Orders and Inventory (as needed). • Help customer complete quote and procurement templates. • Ensure Quotes are submitted to vendor, vendors provide responses, and send quotes back to customer for decisions meeting all timeliness and quality SLAs/OLAs. • Ensure orders are submitted, tracked and delivered on time to meet project schedules meeting all timeliness and quality SLAs/OLAs • Run Weekly/Daily Vendor Meetings • Lead regularly scheduled Customer quote and order statuses and issues • Coordinate with Customer Technical teams and Telco to prepare and complete all Network Transformation Orders included service configuration details • Create weekly/monthly/quarterly/annual Project Status Tracking Report • Second Level of escalation for all orders include Test and Turn-up issues that arise during installation of Routers activities Qualifications/Experience Qualifications/Experience: • Proven work experience as a Telecom specialist • 5 years plus ordering carrier data services (MPLS, Internet, Broadband) and Voices Services and maintaining carrier services inventory • 3-5 years of managing people • Working knowledge of Network and Telecom design/implementation process • Familiarity with Network and Telecom acronyms, standards and protocols • Experience leading network projects such as Data Services and SIP with Local Number Portability (LNP) migrations • Ability to interface and communicate with clients in a professional manner • Team player with customer service orientation • Ability to thrive in a fast-moving startup type environment, and simultaneously focus on big picture as well as details • Experience working in a highly matrix environment • Calm under pressure • Experience working remotely with managers, deployment engineers, Telecommunication Providers, Network Engineers, clients and site contacts • BS degree in Computer Science, Telecommunications or Network Certifications or equivalent work experience

Dear Candidates, Sakon is hiring for Associate Analyst- Compliance. Interested candidates, please share your updated resume at namrata1.navadgi@sakon.com Below is the detailed Job description for your reference. Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision is to be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employees to think big to dynamically improve our products and services. Execution: We encourage employees to take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Role Overview/Your Impact The Analyst-Compliance officer's role is to ensure the secure operation of the Sakon information assets in accordance with our internal processes, procedures, and compliance requirements as per the relevant ISO standards, regulatory frameworks applicable to Sakon and industry best practices. What Does team do The Sakon Compliance team ensures that the organization adheres to laws, regulations, industry standards, and internal policies. The compliance team plays a crucial role in mitigating risks, maintaining ethical business practices, and avoiding legal penalties. What will you do Establish and implement practices for Information Security aligned to Cyber Security Frameworks such as International Organization for Standardization (ISO) 2700X, National Institute of Standards and Technology (NIST) 800-53, Payment Card Industry Data Security Standard (PCI DSS), AICPA Trust Services Principles and Criteria (SOC). Develop, implement, and maintain the organizations security architecture to provide an effective platform to protect the organizations assets. Perform security reviews and compliance testing to ensure adherence to adopted security and governance frameworks. Conduct gap assessments against security and privacy frameworks, regulations, and best practices. Implementation of security and governance controls to address requirements of privacy like GDPR, CCPA and HIPPA. Third party risk assessment for onboarding new vendors and annual review for existing vendors. Perform IT Risk Management as per the ISO 31000 Risk Management Framework (RMF) and provide recommendations for applying the RMF to the organizations information systems. Information Security Policy and Procedure Management: Creating, communicating, and maintaining IT Security policies/procedures. Lead the development of security and privacy awareness training in conjunction with other members of the Information Security group. Ensuring Security Awareness Trainings and refreshers are updated to current IT Security Standards. Perform and maintain IT Risk Management for processes and technological controls as per ISO 27002 guidelines. Managing internal audits, creating Corrective and Preventive Actions (CAPA) and tracking until closure. Monitor change management process to ensure compliance. Our Expectations Complete understanding of Cyber Security compliances like SOC1 (SSAE-18), SOC2, SOC3, ISO27001, PCI- DSS, Cloud Security Alliance (CSA). Complete understanding of Privacy Compliances and Frameworks like GDPR, CCPA and HIPPA. Working knowledge and understanding of COBIT and ITIL Framework. Understanding of Software Development Life Cycle (SDLC). Integrating security practices within SDLC. Knowledge of Information Technology trends and impact on related security procedures and processes. Strong analytical and critical-thinking skills. Identification and mitigation of gaps within Information Security policies and procedures. Knowledge of identity management include authentication and authorization across internal and external IT assets of services. High quality documentation based on relative standards. At least one industry certification (ISO 27001 LA, CISA, CISM, CRISC, ISAAP) highly desired. Minimum two to three years experience conducting security control assessments or audits. Minimum two years' experience developing or managing a security awareness program. High-level of attention to detail and be a self-starter with ability to work independently, multi-task and adjust to shifting priorities. The SAKON Spirit At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee wellbeing activities Role & responsibilities Consent : We will be using your resume for job applications open with us for a full-time appointment and will save them for future reference.

Job Description: The Analyst-Compliance officer's role is to ensure the secure operation of the Sakon information assets in accordance with our internal processes, procedures, and compliance requirements as per the relevant ISO standards, regulatory frameworks applicable to Sakon and industry best practices. Responsibilities: Establish and implement practices for Information Security aligned to Cyber Security Frameworks such as International Organization for Standardization (ISO) 2700X, National Institute of Standards and Technology (NIST) 800-53, Payment Card Industry Data Security Standard (PCI DSS), AICPA Trust Services Principles and Criteria (SOC). • Develop, implement, and maintain the organization’s security architecture to provide an effective platform to protect the organization’s assets. • Perform security reviews and compliance testing to ensure adherence to adopted security and governance frameworks. • Conduct gap assessments against security and privacy frameworks, regulations, and best practices. • Implementation of security and governance controls to address requirements of privacy like GDPR, CCPA and HIPPA. • Third party risk assessment for onboarding new vendors and annual review for existing vendors. • Perform IT Risk Management as per the ISO 31000 Risk Management Framework (RMF) and provide recommendations for applying the RMF to the organizations information systems. • Information Security Policy and Procedure Management: Creating, communicating, and maintaining IT Security policies/procedures. • Lead the development of security and privacy awareness training in conjunction with other members of the Information Security group. • Ensuring Security Awareness Trainings and refreshers are updated to current IT Security Standards. • Perform and maintain IT Risk Management for processes and technological controls as per ISO 27002 guidelines. • Managing internal audits, creating Corrective and Preventive Actions (CAPA) and tracking until closure. • Monitor change management process to ensure compliance. Skills: Complete understanding of Cyber Security compliances like SOC1 (SSAE-18), SOC2, SOC3, ISO27001, PCI- DSS, Cloud Security Alliance (CSA). • Complete understanding of Privacy Compliances and Frameworks like GDPR, CCPA and HIPPA. • Working knowledge and understanding of COBIT and ITIL Framework. • Understanding of Software Development Life Cycle (SDLC). • Integrating security practices within SDLC. • Knowledge of Information Technology trends and impact on related security procedures and processes. • Strong analytical and critical-thinking skills. • Identification and mitigation of gaps within Information Security policies and procedures. • Knowledge of identity management include authentication and authorization across internal and external IT assets of services. • High quality documentation based on relative standards. • At least one industry certification (ISO 27001 LA, CISA, CISM, CRISC, ISAAP) highly desired. • Minimum two to three years’ experience conducting security control assessments or audits. • Minimum two years' experience developing or managing a security awareness program. • High-level of attention to detail and be a self-starter with ability to work independently, multi-task and adjust to shifting priorities. Perks & Benefits: Flexible Holiday Policy (choose your own holidays) • Life & Medical Insurance • Focus on Skill Development, Re-imbursement for Certifications • Wifi-Mobile bill reimbursement • Employee wellbeing activities How to Apply and Interview Process: To apply, kindly share the resume with namrata1.navadgi@sakon.com.

🔹 Walk-in Drive – HR Fresher (0-2 years of experience) Opportunities 🔹 We are excited to invite HR freshers and interns to our upcoming Walk-in Drive . If you’re passionate about starting your career in Human Resources, this is the right platform to begin your journey. 📅 Date: Saturday, 23rd August 2025 🕒 Time: 10:00 AM – 3:00 PM 📍 Venue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021 SPOC: Anuradha Dhal 👩 🎓 Who can apply? Recent MBA postgraduates with interest in HR Strong communication and people skills Eager to learn and build a career in HR ✨ What’s in it for you? Exposure to multiple HR functions (Recruitment, HR Operations, Engagement) Hands-on learning and mentorship Growth opportunities in a fast-paced environment 📌 Next Steps: Walk in with your updated resume. For queries, connect with us at anuradha.dhal@sakon.com We look forward to meeting enthusiastic HR aspirants ready to build their careers with us!

Location: Pune Experience Required: 0 - 1 year Employment Type: Full-Time About Us: We are one of the worlds top SaaS companies in our market, and a leader in managing enterprise communications services. Sakon has helped global enterprises organize, understand, and intelligently manage their communications and cloud services since 2003. Headquartered in Concord, Massachusetts, with a global delivery center based in Pune, India, the company has more than 600 employees. Our technology is used by some of the top systems integrators and outsourced services providers across the globe in transformational projects with CSPs, SIs, and ITOs such as IBM. What Were Looking For Fresh graduates (BBA/MBA in HR, Psychology, or related field preferred). Strong communication and interpersonal skills. Eagerness to learn and adapt in a fast-paced environment. Good organizational skills with attention to detail. Basic knowledge of MS Office (Excel, Word, PowerPoint). What We Offer Exposure to multiple areas of HR (Recruitment, HR Operations, Employee Engagement). Mentorship from experienced HR professionals. A collaborative and supportive work environment. Growth opportunities within the HR function.

Position : Senior Bill Pay Specialist Job Location : Pune, India Work Mode - Hybrid Shift Time- Rotational Shifts including night shifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We Deliver SAKON empowers employees with self-service and real-time updates via a branded portal, app, email, chat, or ServiceNow. It streamlines policy management, optimizes costs, addresses usage issues, and integrates data from carriers, MDM, HR, and Finance. SAKON delivers insights, ensures compliance, and drives efficiency across mobile inventory and expenses. Our Vision Sakons vision is to be the leading enterprise communications SaaS Platform and services provider. We will continue to foster and develop a culture that values: Innovation: At Sakon, we foster creativity and curiosity by asking our employees to think big to dynamically improve our products and services. Execution: We encourage employees to take calculated risks and strive for excellence. We have an unrelenting drive for results. Customer Focus: We start by listening and then execute flawlessly to delight our customers. We meet our commitments to our customers and to each other. Integrity: Above all else, we act honestly and ethically and take responsibility for ourselves and our actions. We are transparent in our decisions. Diversity: We value diversity by celebrating each of our unique talents, abilities, and backgrounds enabling us to create a culture of inclusivity. Key Responsibilities: Bill Processing Oversight: Review, approve, and process high-value invoices and payment requests. Ensure timely payments and adherence to company policies and procedures. Data Analysis and Reporting: Conduct in-depth analyses of payment trends and discrepancies. Generate and present detailed reports to senior management, highlighting key insights and recommendations. Team Leadership: Mentor and train junior analysts, providing guidance on best practices and process improvements. Collaborate with cross-functional teams to streamline workflows and enhance operational efficiency. Compliance and Risk Management: Ensure compliance with internal controls, regulatory requirements, and audit processes. Identify and mitigate potential risks within the bill pay process. Process Improvement: Lead initiatives to optimize the bill payment process, implementing automation and technology solutions where appropriate. Continuously assess existing processes and make recommendations for enhancements. Vendor Management: Establish and maintain strong relationships with vendors, addressing inquiries and resolving issues promptly. Negotiate payment terms and manage vendor onboarding processes. Qualifications: Bachelors degree in finance, Accounting, Business Administration, or a related field. 3-5 years of experience in accounts payable, finance, or a related area. Strong analytical and problem-solving skills, with a keen eye for detail. Proficiency in Microsoft Excel and accounting software (e.g., SAP, Oracle). Excellent communication skills, both written and verbal. Preferred Skills: Experience with process automation tools and financial reporting systems. Knowledge of regulatory requirements related to bill payments and vendor management. The SAKON Spirit :- At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care. Benefits and Perks Flexible Holiday Policy (choose your own holidays) Hybrid Working Options • Life & Medical Insurance Focus on Skill Development, Re-imbursement for Certifications Wifi-Mobile bill reimbursement Employee well-being activities How to Apply and Interview Process To apply, kindly share the resume with rohit.tavar@sakon.com If your profile is shortlisted, you will be invited to complete a communication test followed by interviews. Interview Process Level 1 operations/ Technical Round Level 2 operations/ Technical Round HRBP Round Salary discussion & Cultural fitment check