Provisioning Specialist

Job Overview:

Manage Customer Day to day activities for the end-to-end Telecommunications and Network Order Process management of Quotes and Order Management, Fulfillment, and Inventory Management. The scope of this position includes customer service catalog and order forms, order capture quote management, customer order fulfillment, customer reporting, vendor performance scorecards and service order management. The successful candidate will be familiar with Telecom and Network acronyms, carrier Ethernet access elements, MPLS, Broadband, Internet, Co-Location Services, Trader Voice Services, SIP/VOIP, Toll Free and Long Distance services as well as other Network Services (i.e. Network Monitoring, Cloud Base Services, Managed Services).

Own and maintain the Customer Specific Standard Operation guide.

Role and Responsibilities:

Participate and engage as SME during Sakon tool implementation workshops related to Quotes, Orders and Inventory (as needed).

• Help customer complete quote and procurement templates.

• Ensure Quotes are submitted to vendor, vendors provide responses, and send quotes back to customer for decisions meeting all timeliness and quality SLAs/OLAs.

• Ensure orders are submitted, tracked and delivered on time to meet project schedules meeting all timeliness and quality SLAs/OLAs

• Run Weekly/Daily Vendor Meetings

• Lead regularly scheduled Customer quote and order statuses and issues

• Coordinate with Customer Technical teams and Telco to prepare and complete all Network Transformation Orders included service configuration details

• Create weekly/monthly/quarterly/annual Project Status Tracking Report

• Second Level of escalation for all orders include Test and Turn-up issues that arise during installation of Routers activities Qualifications/Experience

Qualifications/Experience:

• Proven work experience as a Telecom specialist

• 5 years plus ordering carrier data services (MPLS, Internet, Broadband) and Voices Services and maintaining carrier services inventory

• 3-5 years of managing people

• Working knowledge of Network and Telecom design/implementation process

• Familiarity with Network and Telecom acronyms, standards and protocols

• Experience leading network projects such as Data Services and SIP with Local Number Portability (LNP) migrations

• Ability to interface and communicate with clients in a professional manner

• Team player with customer service orientation

• Ability to thrive in a fast-moving startup type environment, and simultaneously focus on big picture as well as details

• Experience working in a highly matrix environment

• Calm under pressure

• Experience working remotely with managers, deployment engineers, Telecommunication Providers, Network Engineers, clients and site contacts

• BS degree in Computer Science, Telecommunications or Network Certifications or equivalent work experience