Graduate Service Desk Analyst (French Support)

AtkinsRéalis

1 - 4 years

2 - 6 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

it services engineering services french networking diagnostics operating systems service desk consulting remote support technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Global Service Desk is the central point of contact for AtkinsR alis users reporting IT incidents or service requests. The team provides first-level multilingual support (English + French) and is the face of IT services within the organization, driving continuous service delivery improvements.

Key Responsibilities

Act as the first point of contact for all end-user reported issues or requests.
Provide technical support for internal and external customers.
Deliver first-line telephone support for hardware, operating systems, sub-systems, and applications.
Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Take end-to-end ownership of user issues until resolution, following up as required.
Escalate complex issues to Remote Support Engineering or Field Engineering teams.
Maintain call quality and response times as per SLA.
Ensure all cases are accurately recorded and updated in the system.

Required Skills

Excellent verbal and written communication skills.
Strong knowledge of:
Operating Systems
Hardware and Networking
Microsoft Office Suite (Word, Excel, Outlook)
Ability to multitask and coordinate effectively.
Strong judgment and problem-solving skills.
Willingness to work in 24x7 rotational shifts .

Educational Qualification

Bachelor s Degree in any technical stream from a recognized university.
No prior experience required suitable for fresh graduates.

What We Can Offer You:

Varied, interesting and meaningful work.
Opportunities for training and, as the team grows, career progression or sideways moves.
An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

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