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Uber
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COE Specialist II

COE Specialist II

Uber

0 - 3 years

2 - 5 Lacs

visakhapatnam

Posted:-1 days ago| Platform:

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Skills Required

executive leadership basic usage customer support customer service customer experience continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Solving difficult problems:
Seek to understand the complexity of customer issues, and employ your critical thinking, problem-solving, and case leadership skills to proactively solve these contacts successfully and efficiently.
Educating our customers for
the
future:
Play a meaningful role in proactively educating customers and providing alternative user experience support channels
Being customer-centric:
Be conscientious of our customers issues, and provide outstanding customer service to turn their negative experiences into positive ones.
Working collaboratively with others:
Work closely with regional leadership and your team to tackle difficult issues and provide insights that improve the quality of Uber s customer support to drive a culture of learning and continuous improvement within the company.

Basic Qualifications ----

Graduation

Preferred Qualifications ----

Comprehension skills:
Excellent comprehension skills (active listening and reading), and ability to fully understand the issue and identify its root cause.
Communication skills:
Excellent composition skills (speaking and writing) to expertly and spontaneously address all issues with clear and direct communication, across different audiences and modalities (like chat, email, phone).
Problem-solving skills:
Ability to break down sophisticated problems, offer well-thought-out recommendations, and push problems to resolution
Work experience in customer service:
Experience of handling customer queries in a dynamic, constantly evolving environment

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COE Specialist II