Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in visakhapatnam
>
Uber
>
COE Specialist II

COE Specialist II

Uber

0 years

0 Lacs

visakhapatnam

Posted:10 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support management service leadership drive learning communication composition writing chat

Work Mode

On-site

Job Type

Part Time

Job Description

About the Role
As a Customer Support Specialist, you take ownership for resolving issues for customers [OWN THE ISSUE] . You use your customer centricity, problem solving, and critical thinking skills to tackle the most sophisticated and challenging customer concerns. You will be the voice of Uber for customers and create advocates out of even the most frustrated users, and you're always looking for outstanding and exciting ways to improve their experience! What the Candidate Will Need / Bonus Points - What the Candidate Will Do -

Solving difficult problems: Seek to understand the complexity of customer issues, and employ your critical thinking, problem solving, and case management skills to proactively solve these contacts effectively and efficiently. [SEEK TO UNDERSTAND, OWN THE ISSUE]
Educating our customers for future: Play a meaningful role in proactively educating customers and provide alternative user experience support channels [EDUCATE FOR THE FUTURE]
Being customer centric: Be empathic to our customer's issues, and provide outstanding customer service to turn their negative experiences into positive ones. [MAKE IT RIGHT]
Working collaboratively with others: Work closely with regional leadership and your team to solve difficult issues and provide insights that improve the quality of Uber's customer support to drive a culture of learning and continuous improvement within the company. [ASK FOR HELP WHEN NEEDED, SEEK TO UNDERSTAND]

- Basic Qualifications -
Graduate - Preferred Qualifications -

Comprehension skills: Excellent comprehension skills (active listening and reading), and ability to fully understand the issue and identify its root cause. [SEEK TO UNDERSTAND]
Communication skills: Excellent composition skills (speaking and writing) to confidently and spontaneously address all issues with clear and direct communication, across different audiences and modalities (like chat, email, phone). [COMMUNICATE CLEARLY AND DIRECTLY, EDUCATE FOR THE FUTURE]
Problem solving skills: Ability to break down sophisticated problems, offer well thought-out recommendations and push problems to resolution [MAKE IT RIGHT, SPENT SMARTLY]
Work experience in customer service: Experience handling customer queries in a dynamic, constantly evolving environment [GO GET IT]

More Jobs at Uber

Sr Scientist

Bengaluru

8 - 13 yrs

INR 50 - 55 Lacs

Business Analyst

Hyderabad

Experience: Not specified

INR 15 - 20 Lacs

Lead Product Manager - Uber Eats Merchant

Bengaluru

8 - 13 yrs

INR 15 - 20 Lacs

Sr. Product Manager Uber Eats

Bengaluru

5 - 10 yrs

INR 50 - 60 Lacs

Data Analytics Specialist, Global Support Abuse

Hyderabad

2 - 7 yrs

INR 15 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Uber

Technology, Information and Internet

San Francisco California

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

COE Specialist II