3760 Service Desk Jobs - Page 42

Responsibilities: The role of Technology Support Analyst sits within the Technical Operations Centre (TOC) as part of the wider IT department at Stats Perform. The TOC is responsible for first and second-line support of all back-office and client-facing technology platforms and services. This covers a vast array of cloud and on-premises services, using both third-party and proprietary platforms. TOC are the first to react to issues escalated by client support teams or directly by employees and, in most cases, will resolve them first-time. If an escalation is required, the TOC take the lead, provide detailed triage, and follow the issue to resolution. TOC work hand-in-hand with Customer Opera...

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

The Emergency Services Desk Coordinator is responsible for managing the front-end administrative operations of the Emergency Department in compliance with NABH standards. This role ensures smooth patient flow, timely registration, accurate documentation, interdepartmental coordination, and enhanced patient experience during emergency situations. Key Responsibilities: Patient Handling and Triage Support Greet and receive patients and their attendants in a professional and compassionate manner. Facilitate immediate attention by informing triage nurse or duty doctor. Support triage process by ensuring correct patient prioritization as per hospital protocol. Registration and Documentation Perfor...

Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Customer Support / Technical Support/ Service Desk Candidates residing in Pune and Hyderabad can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates Desk required Salary:- Rs 4 LPA to Rs 5.5 LPA for 1 year experience candidates Salary:- Rs 5 LPA to Rs 7 LPA for 2 year experience candidates 5 days working / Cabs available PROFILE -2 -- Biggest IT MNC - Bangalore - IT CITY International Voice Technical Support Salary:- Rs 4 LPA to Rs 5.50 LPA for 1 year experience candidates Salary:- Rs 5 LPA to Rs 7.00 LPA for 2 year experience ca...

Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Customer Support / Technical Support/ Service Desk Candidates residing in Pune and Hyderabad can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates Desk required Salary:- Rs 4 LPA to Rs 5.5 LPA for 1 year experience candidates Salary:- Rs 5 LPA to Rs 7 LPA for 2 year experience candidates 5 days working / Cabs available PROFILE -2 -- Biggest IT MNC - Bangalore - IT CITY International Voice Technical Support Salary:- Rs 4 LPA to Rs 5.50 LPA for 1 year experience candidates Salary:- Rs 5 LPA to Rs 7.00 LPA for 2 year experience ca...

As an experienced Major Incident & Problem Manager, you will be responsible for leading the resolution of business-critical incidents in a large-scale IT environment. Your role will involve being the central point of contact during high-impact incidents, ensuring quick restoration, clear communication, and effective collaboration across all teams. Additionally, you will drive continuous improvement through detailed post-incident reviews and root cause analysis. Key Responsibilities: - Lead triage, recovery, and communication efforts during major incidents. - Act as the central point of contact for incident coordination. - Host and drive the major incident technical bridge to resolution. - Ma...

As a Product Support Representative at FIS, you will be part of a dedicated team responsible for managing user access to various systems and applications while ensuring compliance with security policies. Your role will involve providing support coverage over weekends to FIS clients, working in rotational shifts, and collaborating with internal stakeholders such as Functional Product Support teams, Technical Support teams, and Development teams. **Role Overview:** You will be the first point of contact for all client requests raised over weekends from Friday evening IST to Monday morning IST. Your responsibilities will include monitoring queues for support requests, responding within SLAs, re...

Skills ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 5LPA Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : Nidhi - +91 8690900776 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) - Excellent Communication (English) Perks and benefits - Both way cab - Allowances - Incentives \

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will b...

Role: Helpdesk Associate Experience: 4 to 6 years Job Location: Bengaluru JD : Kindly refer to the end of the post Interested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID (subhasish.g@tcs.com) Please mention “#Helpdesk_Bengaluru” in your EMAIL SUBJECT LINE Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview Step 1: Visit https ://ibegin.tcs.com/iBegin/ Step 2: Click to login Step 3: Click New user (Register with us) Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details) Step 5: Once completed, your TCS no. will be generated which starts from EP2...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our s...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

Demonstrate ownership of the discovery process for each assigned engagement, ensuring critical knowledge transfer to successfully close hiring demand. Innovate unique sourcing strategies, utilizing an optimal combination of job boards, databases, and response management. Setup benchmarks, metrics and have a mindset while focusing on continuous improvements. Experience in research, pipeline generation and Data Management Find relevant information organizing large data sets with a goal of generating high volumes, high quality pipeline of leads to be properly stored in our staffing systems. Ensure regular communication with client teams to track submitted applicant progress. Take ownership of p...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, pr...

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

Position Purpose BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL processes. Responsible for overseeing the resolution of IT incidents within All BNPP Production Major incidents. The individual should have good understanding of process and BNPP Group ecosystem like CIB, PF, Cardif.. etc. The position will help Production teams to concentrate on the resolution by leveraging on the dedicated team for the...

Role & responsibilities Serve as the primary liaison between clients and the company's systems or applications. Engage with clients to understand their technical needs, issues, and requirements. Utilize strong communication skills to clearly explain system functionalities and resolve client concerns. Maintain high-quality standards in all support interactions and solutions. Leverage deep product knowledge to accurately identify and define client issues. Design and implement effective solutions to resolve technical problems. Ensure smooth and uninterrupted operation of world-class systems and applications. Collaborate with internal teams to escalate and resolve complex technical issues. Docum...

Req ID: 335544 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - L1.5 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personal...

Req ID: 338898 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a helpdesk senior service desk- Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "Senior Service Desk Associate English India Work from Office Competitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnose...

Req ID: 339520 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 7 & 10 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applic...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our system...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...