3760 Service Desk Jobs - Page 46

Hi All, we have urgent requirement for On Roll Technical Support. Company DXC technology Exp 0 To 1 Yrs Looking for Excellent Communications with Good Attitude Candidates Soft skills Comprehension/ Listening Fluency/ Thought Process Pronunciation/ Enunciation/ Speech Clarity Grammar Rate of Speech/ Pace Intonation/ Modulation Technical skills Office 365 Network related questions/VPN related PC troubleshooting Job Posting Title - Analyst III infrastructure services Job Description Summary Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Job Description Taking ownership of customer issues reported and ...

Role & responsibilities Role Name: - Group Lead Location- Noida Address:- A-26 Sector- 83 Noida Uttar Pradesh Type of Job: - WFO No of days working in a week: - 6 days Shift- 9 AM- 6 PM Job Descriptions: - Group Lead A Service Desk Leadoversees the service desk's daily operations, focusing on team management, process optimization, and performance monitoring to ensure efficient IT support and high customer satisfaction. Key responsibilities include managing a team of analysts, ensuring Service Level Agreement (SLA) compliance, acting as an escalation point for complex issues, improving workflows, generating reports, and coordinating with other IT departments. Team Management and Performance S...

Roll Technical Support Company DXC Exp 0 To 1 Yrs Looking for Excellent Communications with Good Attitude Candidates Soft skills Comprehension/ Listening Fluency/ Thought Process Pronunciation/ Enunciation/ Speech Clarity Grammar Rate of Speech/ Pace Intonation/ Modulation Technical skills Office 365 Network related questions/VPN related PC troubleshooting Job Posting Title - Analyst III infrastructure services Job Description Summary Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Job Description Taking ownership of customer issues reported and responds to customer inquiries to ensure customer need...

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireIT Service desk Professionals in the following areas : Experience 2-4 Years Job Description ROLE AND RESPONSIBILITIES: Primary contact point for end users via phone/Chat/s...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closur...

1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected user...

Provide advanced support to end-users for laptop-related issues, including hardware and software troubleshooting. Resolve issues related to Windows operating systems, Office 365 applications, SharePoint, file servers, and printers. Handle service desk tickets efficiently, ensuring timely resolution and excellent customer service. Communicate effectively with end-users to understand their issues and provide clear and concise guidance. Maintain detailed documentation of support activities, resolutions, and updates to the knowledge base. Work closely with other IT team members and departments to resolve complex issues and improve overall service delivery. Provide guidance and training to end-us...

AI Strategy & Vision Define and execute the AI transformation roadmap for the service desk. Identify opportunities for AI-driven improvements in incident resolution, request fulfillment, and user engagement. Collaborate with IT and business leaders to align AI initiatives with organizational goals. Technology Implementation Lead the deployment of AI tools such as chatbots, virtual agents, NLP engines, and intelligent automation platforms. Integrate AI capabilities into ITSM platforms (e.g., ServiceNow Virtual Agent, Microsoft Copilot). Ensure robust data pipelines and model training processes for AI/ML systems. Process Innovation Redesign service desk workflows to incorporate AI and automati...

Greetings from KVC CONSULTANTS LTD!! Job description: --- We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining) SALARY STRUCTURE :--- FRESHERS -- SALARY IS Rs 2.77 LPA Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose:----Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer compl...

Greetings from KVC CONSULTANTS LTD!! Job description: --- We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining) SALARY STRUCTURE :--- FRESHERS -- SALARY IS Rs 2.77 LPA Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose:----Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer compl...

Key Responsibilities: 5+ years of experience Provide on-site IT support users. Manage and maintain local IT inventory. Deliver onboarding and training support for new joiners Support day-to-day Service Desk tasks aligned with global team standards. Contribute to global IT initiatives with opportunities to take on light engineering responsibilities. Growth Potential: This role offers professional development opportunities through exposure to a broad range of IT support and project activities.

Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R & R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). Rostering and Scheduling of agents as per Process requirement Provide end-to-end resolution by taking ownership and doing follow-ups To ensure required login hours of the team to meet the volume of work. To ensure all the members of the team are equipped well to handle customers queries. To meet the Team targets like AHT, Q...

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For International Technical Support Voice / Service Desk with Leading IT Company. Job Locations : Hyderabad / Banglore & Pune Salary :-- Rs 4 LPA to Rs 5.50 LPA == for 1+ year of experience --- Rs 5.50 LPA to Rs 7.00 LPA-- - for 2+ years of experience -- ( salary as per last salary / Exp ) for Pune , Bangalore & Hyderabad Language: Proficient -- English (Read + Write + Speak ) Role purpose:--- Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Education : Bachelors degree in computer science, Information Technology, or related field (or equivale...

We are hiring for an international technical support associate. Location-Noida Experience- 1+ Year Salary-up to 6 LPA (30% hike over current CTC) Requirement: Candidate should have minimum 1 year of experience in international technical support role. Skills Required: Active Directory Troubleshooting Remote Support L1 Support VPN Outlook Configuration etc. Immediate joiners preferred Riya Puri 7042475336 riya.puri@nlbtech.in

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Provide ongoing and BAU administrative support for the Salesforce platform, including user management, data maintenance, and system configuration. Provide timely and effective technical support to end-users, resolving issues and answering enquiries. As well as working closely with your regional business users, contribute to global initiatives and participate in global roster to support other regions as an escalation point. Implement and maintain security settings, user roles, and profiles to ensure data integrity and compliance. Assist in the development and maintenance of Salesforce documentation, including process flows, configuration guides, and training materials. Contribute to the imple...

Provide ongoing and BAU administrative support for the Salesforce platform, including user management, data maintenance, and system configuration. Provide timely and effective technical support to end-users, resolving issues and answering enquiries. As well as working closely with your regional business users, contribute to global initiatives and participate in global roster to support other regions as an escalation point. Implement and maintain security settings, user roles, and profiles to ensure data integrity and compliance. Assist in the development and maintenance of Salesforce documentation, including process flows, configuration guides, and training materials. Contribute to the imple...

As an Oracle Inventory Service Engineer at our company, you will be responsible for supporting and maintaining Oracle Inventory, Receiving, and Receipt Accounting modules. Your role will involve ensuring inventory visibility, facilitating smooth period-end processes, and enhancing system reliability by proactively resolving issues. - Providing Level 1 support for organization and location configuration in Oracle - Troubleshooting issues in Receiving and Receipt Accounting workflows - Managing incident tickets for Oracle Inventory Management - Conducting initial impact assessments of reported issues - Delivering strong support during Month-End and Quarter-End closures - Ensuring compliance wi...

Role Overview: As a Project Management Officer, you will utilize your proven work experience in project management to effectively coordinate and oversee various project tasks. Your strong leadership skills will be essential in guiding project teams towards successful completion of objectives. Excellent written and verbal communication skills are crucial for conveying project requirements and updates clearly to all stakeholders. Your attention to details and technicalities will ensure that project deliverables meet quality standards and adhere to project specifications. Your organizational and technical abilities will be instrumental in planning and executing project activities efficiently. A...

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Provide support and resolve user issues via calls/tickets, maintain call logs and analysis and report generation. Should have work experience of at least 2-6 years in TATA STEEL, It will add value if Service Now system working experience is there. Required Candidate profile Required experience TATA Steel Services and Service Now system.