Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
NTT DATA, Inc.
>
Helpdesk Senior Associate - L1.5 Technical Support

Helpdesk Senior Associate - L1.5 Technical Support

NTT DATA, Inc.

1 - 6 years

3 - 4 Lacs

noida

Posted:3 days ago| Platform:

Apply

Skills Required

pc hardware internet explorer microsoft windows troubleshooting itil international calling etom bss oracle cots pay helpdesk sql plsql technical support open source service desk java application management agile customer handling internet unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 335544
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - L1.5 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.NTT DATA, Inc. currently seeks a "Helpdesk Associate to join our team in Noida. Requirements:

Helpdesk Sr. Associate at Grade-5 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred

Good communication skills with minimum 1 year of international calling experience

Good comprehension & writing skills.

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Job description:

Provide L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

More Jobs at NTT DATA, Inc.

NTT Data - Walk-in Interview - Hiring Freshers For Voice process

Chennai

Experience: Not specified

INR 0 - 2 Lacs

Senior Associate Software Development Engineer

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Security Managed Services Engineer (L2)

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

NTT DATA, Inc.

IT Services and IT Consulting

Tokyo Plano

Login to

Please Verify Your Phone or Email

Confirm Action

Helpdesk Senior Associate - L1.5 Technical Support