1592 Service Desk Jobs - Page 44

Hi, We are hiring for the Leading ITES Company for Service Desk Analyst Profile. Please Apply through Naukti we shall call back the relevant profiles. Job Description : Respond to user queries via phone, email, or ticketing system in a timely and professional manner. Provide basic troubleshooting support for hardware, software, network, and application issues. Log and track incidents and service requests using a ticket management system. Escalate unresolved issues to the next level of support in accordance with SLAs. Assist in setting up desktops, laptops, printers, and other IT equipment. Follow standard operating procedures and maintain documentation. Learn and adapt to new technologies and processes as required. Requirements : Education: Bachelors degree in Computer Science, Information Technology, or related field (preferred but not mandatory). Experience: No prior experience required; internships or academic projects in IT are a plus. Basic knowledge of Windows OS, MS Office, and networking concepts. Strong communication and interpersonal skills. Ability to work in shifts or flexible schedules if needed. Willingness to learn and grow in a fast-paced environment

Hi, We are hiring for the Leading ITES Company for Service Desk Analyst Profile. Please Apply through Naukti we shall call back the relevant profiles. Job Description : Respond to user queries via phone, email, or ticketing system in a timely and professional manner. Provide basic troubleshooting support for hardware, software, network, and application issues. Log and track incidents and service requests using a ticket management system. Escalate unresolved issues to the next level of support in accordance with SLAs. Assist in setting up desktops, laptops, printers, and other IT equipment. Follow standard operating procedures and maintain documentation. Learn and adapt to new technologies and processes as required. Requirements : Education: Bachelors degree in Computer Science, Information Technology, or related field (preferred but not mandatory). Experience: No prior experience required; internships or academic projects in IT are a plus. Basic knowledge of Windows OS, MS Office, and networking concepts. Strong communication and interpersonal skills. Ability to work in shifts or flexible schedules if needed. Willingness to learn and grow in a fast-paced environment

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Hyderabad. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Hyderabad) Role: Service Desk - International Voice Shift: 24/7Location: Hyderabad(Work from office) Experience: 1 - 4 Years Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication : Clearly explain technical concepts to non-technical users . 2. Product Knowledge: Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches : Stay informed about product updates, patches, and known issues. Self-Service Guidance : Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support : Escalate complex issues to higher tiers when necessary. Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management : Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: First-Contact Resolution : Strive for first-contact resolution whenever possible. Professionalism : Maintain a positive and professional demeanour even during challenging interactions. Customer Feedback : Collect feedback and identify areas for improvement. 5. Collaboration: Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues. Knowledge Sharing : Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: Adherence to Policies : Follow Microsofts support policies and guidelines. Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills : Account & Payment Management : Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management : Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance : Help customers with sign-in or sign-up processes. Refunds and Purchases : Assist with refunds and guide customers through product purchases. Token Redemption : Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills : Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: Education : Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate If interested, please share your resume with below details to srishti.shikha01@infosys.com Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Regards, Infosys BPM Talent Acquisition | INFY HR

Role & responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelor's Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.

Role & responsibilities Shift : 6 am to 3 pm & 1 pm to 10 pm Key Responsibilities: Incident Management & Support: Serve as the first point of contact for end-users via calls, emails, and ticketing systems. Log, track, and resolve tickets, ensuring SLA adherence. Perform First-Time Fixes (FTF) where possible and escalate complex issues. Maintain and update a Known Error Database (KEDB) and documentation. Collaboration & Coordination: Work with L2 and L3 teams to ensure timely issue resolution. Coordinate with Linux and Database teams for system-related troubleshooting. Ensure escalated incidents are resolved within SLAs. Knowledge Management & Documentation: Create and update Standard Operating Procedures (SOPs) for troubleshooting. Maintain a knowledge base with FAQs and resolutions. Conduct basic training for new team members. Reporting & Monitoring: Generate daily, weekly, and monthly reports on ticket trends, response times, and resolution rates. Identify recurring issues and suggest proactive solutions to reduce ticket volume. Manually collate and analyze data for management reporting as needed. Preferred candidate profile 2+ years in an IT Service Desk / Help Desk role, preferably in banking or enterprise environments. Exposure to Linux environments and ability to run basic database queries. Strong troubleshooting skills for end-user and application-related issues. Hands-on experience with ITSM/ticketing tools for logging and tracking incidents. Understanding of incident, problem, and change management processes. Excellent communication skills for end-user support and collaboration with technical teams. Strong documentation skills for SOPs and knowledge articles.

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Must have 1-2 Years of exp in Service Desk Skills- Tech support/IT Service Desk/IT Helpdesk/Technical Voice Process/IT Support/Active director Pune/Bangalore 4 LPA Graduate Immediate Joiners Us Shifts 5 Days 2 Way cabs Contact- 6205633155(Jaspreet)

Summary The role of Service Desk Analyst is to support the IT team in all aspects of technical service desk management, project tasks and monitoring. ESSENTIAL DUTIES AND RESPONSIBILITIES Action and resolve all incidents / requests that come to the service desk queue or phone lines with the agreed service levels. Ensure that ticket assignments will maximize efficiency. Escalate tickets to the relevant level if required and request updates. Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow ups. Proactively keep the end user updated on the current ticket status with related communications. Stay up to date with all relevant technology hardware and software to provide the first level of support. Assist in relevant and identified projects and contributes inputs where required. Assist in disaster recovery testing and support for any production disaster recovery incidents. Contribute strongly to the team in achieving the overall team objectives. Actively gain knowledge from more experienced team members. Ensure that all activities conform to the process and procedures that are in place in the IT department. Ensure complete compliance with internal and corporate policies REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education A degree in IT or relevant experience ITIL Certified General knowledge of information technology, theory, principles, and practices. Any technical qualifications Experience Minimum of 2 years in a helpdesk role. Outstanding time management, organizational skills, oral/written communication skills, critical thinking and attention to detail is required. Ability to interact and communicate with colleagues efficiently and effectively. Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions. Be adaptable and work as an effective member of a team. Work conscientiously and use own initiative. Be calm under pressure and manage stressful situations. Strong MS Office Skills. Strong understanding of Active Directory. Experience support Team and office 365. MFA experience

REF71073Y_2025155160 - Senior Program Analyst - EIT - Service Desk - Vizag - 3 to 5 years Exp Job Responsibilities: - * Attend all the Tickets forwarded by Service Desk.* Taking follow up with engineer of daily basis work.* Ensure Tickets are resolved within SLA agreed with WNS. * Escalate Tickets to the next level as & when required to the respective Back-end teams and follow up to its closure with a complete resolution. * Asset Inventory management. * Providing support for Desktop applications (MS Office 2007, 2010 & 2013, Operating system Microsoft Windows 8, windows 8.1, windows 10, Windows 11 , Office communicator, Citrix, and Outlook Email etc.) * Active Directory User Administration.* Co-ordinate with IT functional teams such as Server, Network, and telecom teams for installation. * Providing daily support for printers and Scanner.* Re-image the system using SCCM* Managing and configuring the IP Phones and PSTN Phones. * To ensure all the desktops and laptops are covered with Latest Anti-Virus DAT & relevant security patches Maintain software and hardware inventory records. * LAN trouble shooting, LAN patching and working on different network related issues Safe Boot (MacAfee End encryption & bitlocker) Installation on Laptop. * Troubleshooting of hardware and O/S, Software Installation. * Basic Networking & Data sharing * TCP/IP Configuration, Internet Maintenance * User Profiles Backup and Restore. * Sharing folder, sharing device & Printer. * Knowledge on Video conferencing Setup in day-to-day work and AV Support (Audio/Video) Conferencing. * Provide accurate shift handovers and email communication to the respective Managers. * Providing remote support through RDP, VPN, MS-LYNC, Dame-Ware utility. * Resolving application related issue inside as well outside terminal (RDP), Citrix & VM Ware player.* Experience in Handling International Clients * Providing End User Support process.* Participation in IT/InfoSec audit related activities, which will be as per audit standards. * Excellent communication skills* Timing -24*7 Rotational* Coordination with client on IT requirements* Provide L1/L2 support to users * Ensure Service Levels are consistently met with continuous improvement. * Daily monitoring of tickets across locations.* Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups - Ramp down. * Pro Active - Inventory management, EPO Compliance, SCCM Compliance.* Ensure right skill resource availability across locations.

Role: VIP Support Engineer Key Attributes: Year Of Experience: 2+ Location: Mumbai (Nariman Point, BKC) Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA Strictly No BA, B Com, Diploma holders Preferred – MCSA / M365:MDAA Job Accountabilities: Handson experience on IOS devices (Ipad, Iphone, Apple TV) Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence. Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups Advance knowledge on Windows OS or MAC OS. Ready to work on rotational shifts, Weekends, Public Holidays Candidate should be willing to provide Support at VIP residency Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management. Provide on-call support as required. Handling the VIP and escalation calls. Interacting with senior users to understand the requirements. Analysing and monitoring the day to day calls and guiding the junior team members accordingly. Train and assist with End User training on all systems. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintaining and achieving the agreed SLA & SBDs and drive the team for same. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Create and maintain IT documentation relating to the Service Desk function (like a best practice) Make continual improvements to procedures and documentation Additional responsibilities as requested by the IT Manager

Job title: Service Relationship Manager Location: Hyderabad / Visakapatnam Job Summary: Handle Affluent Desk as Service Manager for cluster of Branches. Manage overall service pertaining to Mapped clients of Affluent channel. Overall Job Description: Provide Exceptional service to mapped clients of Affluent channel for cluster of branches. Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints. Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility. Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity. Build and deepen relationships with existing Customer base by focusing on Family Grouping/household penetration. Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base). Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process. Generate quality references for opening new accounts from existing mapped customers. Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma. Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc. Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby) Preferred Skill Set: Essential requirement: Minimum 3-5 years in Service . Interested candidates can share their resume at mamatha.krishna@indusind.com

Job Summary We are seeking a Systems Engineer with 0 to 1 years of experience to join our team. The ideal candidate will have technical skills in AI-enabled chatbots and Service Desk as well as domain experience in the Airlines industry. This hybrid role offers the opportunity to work both remotely and on-site during day shifts. Responsibilities Develop and maintain AI-enabled chatbot systems to enhance customer service experiences. Provide technical support and troubleshooting for Service Desk operations. Collaborate with cross-functional teams to ensure seamless integration of AI solutions within the Airlines domain. Monitor system performance and implement improvements to optimize efficiency. Conduct regular system audits to ensure compliance with industry standards and regulations. Assist in the design and implementation of new features and functionalities for AI-enabled chatbots. Document system configurations processes and procedures for future reference. Participate in training sessions to stay updated on the latest technologies and best practices in AI and Service Desk operations. Support the deployment of AI solutions across various platforms and environments. Analyze user feedback and data to identify areas for improvement in chatbot performance. Provide timely and effective resolution to technical issues reported by end-users. Ensure data security and privacy in all AI and Service Desk operations. Contribute to the continuous improvement of system reliability and user satisfaction. Qualifications Possess a strong understanding of AI-enabled chatbot technologies and their applications in customer service. Have experience with Service Desk operations and technical support. Demonstrate knowledge of the Airlines industry and its specific requirements. Show proficiency in troubleshooting and problem-solving technical issues. Exhibit excellent communication and collaboration skills. Display a proactive approach to learning and adapting to new technologies. Hold a degree in Computer Science Information Technology or a related field.

Hiring Junior Service Desk Associate. Handle customer queries via phone, email, or chat. Strong communication skills needed. Freshers welcome. Great opportunity for growth and learning.

Looking for immediate joiner, for Senior Technical Advisor (AD/Server/Networking), Pune. Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. 5. Salary upto 8 LPA Preferred candidate profile: *UG / Grad both eligible with 1year of documented Technical Experience and Excellent English Communication Mandate* Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Role : Service Desk Experience - 0.6 months - 6 years Location : Remote Shift : Rotational 24/7 JOB DESCRIPTION : High proficiency with PC/Laptop, Printers, troubleshooting, repair, and diagnostics Handle incoming phone calls and tickets from a variety of sources including calls, emails, chat, and self-service portal. Provides support over the phone with documented procedures by resolving the requests/incidents. Work with other departments to resolve or escalate technical and non-technical issues. Provide technical and procedural assistance to resolve a wide variety of IT related requests and incidents, eg: Software installation & uninstallation issues Network Disconnection related issues Workstation/Laptop issue troubleshooting Outlook related issues User lifecycle management issues Log detailed work in the ITSM ticketing system. Assign Incidents to appropriate teams when necessary. Effectively utilizes knowledge base and other resources to resolve issues. Excellent oral/written communication and organizational skills required. Qualifications Bachelors degree in computer/network engineering (preferred) or equivalent experience in a technical infrastructure role is required. 6 months to 1 year experience conducting IT service desk support. Proven experience supporting Windows operating system in an IT environment. Working knowledge of Microsoft Active Directory, Office 365 products, Microsoft teams, Printers, Windows operating systems, user onboarding/termination, Network Shared Drives, etc. Proven knowledge of network connectivity and troubleshooting. Highly proficient with ServiceNow or any ITSM product is preferred. Strong interpersonal skills, detail oriented and able to manage tasks simultaneously. Strong communication skills and the ability to explain technical concepts to non-technical users. Ability to work in a fast-paced environment and prioritize tasks effectively. A strong problem-solving mindset and the ability to adapt to new challenges. A+, Network+, or comparable certification preferred but not required.

Hiring for International Technical Support (Voice / Email / Chat) Require Exp: Min. 6 months into International Technical Support Skills: Technical Troubleshooting, Customer Service, L1 Technical Support, Service Desk Must have excellent communication skills CTC: Up to 5-6 LPA Location: Noida Qualification: Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners CONTACT: Archana- 9531592641

Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Diagnose and troubleshoot hardware, software, network, and system issues.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . VANSHIKHA 9628373762 ARRESHA 9628373763 DIVYA 9821182650 REBA 9628373764 SIMRAN-9821182647 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

IDAM- International voice process Location- Bangalore/Pune Any Graduate with min 1 year of experience in Identity and access management CTC-Upto 6LPA WFO-5 days working Night shifts Both side cabs available Contact- HR Riyanshi 9521017693

Tech Mahindra hiring for Solution Architect Service Desk- PAN INDIA Profile Summary We are looking for dynamic, self-motivated individuals in Business Development function with good understanding of End User Services, particularly with Service Desk business including business models, pricing models, bidding strategy, solutions strategy etc. The ideal candidate will have experience in designing vertical/Horizontal based solutions with an excellent track record of advanced client relationship skills, strong focus on new business/pre-sales and client solutions. He / She will also be responsible for successful design, development and presentation of new transformation led solutions that aligns with our Next Gen Service Desk, as well as fill in the communication gap between technical and non-technical experts involved in Pursuits. Primary goal will be to provide effective and success-oriented Pre-Sales support with the objective of delivering best-in-class proposals within the company guidelines. Also, actively participate in budget performance, capability development and market surveys & benchmarking initiatives. Responsibilities Design effective and success-oriented RFP/ RFI solution documentation with the objective of delivering winning proposals within the company guidelines for quality and timelines. To ensure conceptualization and development of best-in-class sales collaterals, to position the company in the best way possible and increase traction in the marketplace. To ensure collection and percolation of updated knowledge and information. Manage all task associated with initiating, planning, scheduling, executing and controlling customer workshops and meetings. He / She will also be required to undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data. Required Skills: Graduate with Engineering / MCA / MBA of relevant experience in transformation led solutions for End User Services, particularly with Service Desk. Accredited in ITIL and / or Six sigma. Good understanding of IT Operations including business models, pricing models, bidding strategy, solutions strategy, etc. Experience in end-to-end management of large and complex bids in a dynamic environment. Proven expertise in stakeholder management across medium to top level executives. Ability to withstand pressures and deliver highly creative outputs using out-of-the-box thinking. Excellent communication skills, the ability to present logically and clearly. The tasks require a strong attention to detail and ability to work under tight deadlines. In touch with latest technology developments & Industry best practices, adapting and applying new and appropriate ideas.

Roles and Responsibilities WARM GREETINGS FROM RIVERA MANPOWER SERVICES!! NOTE- Candidates Currently in Bangalore. Hiring Banking Support Specialist / International Non Voice process. For more details contact below given number WhatsApp if in case number is busy CHETHANA 7829336034 Openings available : Process name : International Non voice process Designation : Support Specialist Qualification : Undergraduates /Graduates / Post Graduates Salary : Max : 4.5 + incentives Shift timings : Fixed Shifts Location : BANGALORE Desired Candidate Profile : * Any Graduate/Post Graduates with minimum 1Year of experience in International voice/ Non Voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. Desired Candidate Profile *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits *Incentives *Insurance Regards, Chethana 7829336034 Rivera manpower services

Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) Graduate degree, technical college or equivalent

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve functional and technical issues end users encounter, or connecting those users with more intensive IT support, when needed. Work efficiently with Tier II teams on required support needed from them to resolve customer queries. Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve functional and technical issues end users encounter, or connecting those users with more intensive IT support, when needed. Work efficiently with Tier II teams on required support needed from them to resolve customer queries. Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology