Tcs Bengaluru Hiring For Helpdesk

Helpdesk Associate

4 to 6 years

Bengaluru

Kindly refer to the end of the post

Interested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID (subhasish.g@tcs.com)

“#Helpdesk_Bengaluru”

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https

  ://ibegin.tcs.com/iBegin/

• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. will be generated which starts from

  EP2025XXXX

  .
• Step 6: You will receive the EP number on your personal e-mail ID.

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Should be flexible with night shifts & rotation shifts

Overview:

The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties based on the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be dealt with at the specified time and with mandated level of accuracy with focus on first-time closure.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days’ Work from office is mandatory requirement of the role.

Knowledge & Experience:

• - International voice process experience - Mandatory
• - NO domestic voice process experience
• - US voice process experience - Preferred
• - Experience in International HR Helpdesk - Preferred
• - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy (preferred)
• - Understanding of Service level agreements
• - Understanding of the Telephony tools e.g. Avaya