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Technical Support Analyst

Technical Support Analyst

Techshed Technologies

0 - 4 years

|

0 - 2 Lacs

nagpur pune mumbai (all areas)

Posted:-1 days ago| Platform:

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Skills Required

it service desk communication skills servicenow ticketing tools technical helpdesk service desk itil troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support to customers through phone, email, or chat channels.
Troubleshoot and resolve customer issues related to software products and services.
Collaborate with internal teams to identify root causes of problems and implement solutions.
Document customer interactions using ticketing tools like ServiceNow or similar platforms.
Escalate complex issues to senior team members or other departments as needed.

Desired Candidate Profile

0-4 years of experience in a BPO/Call Centre environment with international voice process exposure.
Strong communication skills for effective interaction with customers over various channels (phone, email, chat).
Proficiency in ITIL processes and service desk operations principles.
Familiarity with ticketing tools such as ServiceNow or similar platforms.

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