Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Fujitsu
>
Service Desk Agent

Service Desk Agent

Fujitsu

1 - 4 years

2 - 6 Lacs

pune chennai

Posted:11 hours ago| Platform:

Apply

Skills Required

itil framework customer service service desk troubleshooting itil cleaning housekeeping news reporting problem management housekeeping management news writing service request management mac journalism end user incident management hospitality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role Description:

Provide first-level support to end users by understanding and documenting issues, adhering to process and quality standards, and delivering excellent customer service.

Key Responsibilities:

Handle
calls, chats, and emails
from end users, providing L1 support and resolution.
Create and manage
Service Requests or Incidents
based on issue type.
Escalate priority incidents to SMEs and ensure timely updates and resolution.
Maintain accurate and up-to-date
incident records
throughout the lifecycle.
Ensure incidents resolved at the Service Desk are marked as
First Time Fix
.
Close completed Incidents/Changes/Requests with proper documentation.
Track
knowledge base usage
and contribute to continuous improvement.
Provide dependable and timely resolution to technical issues, especially on
Mac systems
.
Anticipate customer needs and address concerns effectively.
Serve as a
single point of contact
for users, ensuring high customer satisfaction.
Follow standard Service Desk scripts and maintain professionalism in communication.
Execute contingency plans when tools are unavailable.
Initiate appropriate processes for
Change Requests (RFCs)
and
Service Requests (RfS)
.
Monitor and prioritize auto-generated incidents from alerts/events.
Coordinate with resolver groups for incident progression and closure.
Ensure proper incident classification, closure codes, and user agreement for closure.
Escalate and manage
Major Incidents
and
complaints
as per defined procedures.

Must-Have Skills:

Strong
customer handling
and service orientation
Fluent
English communication
(verbal and written)
Experience with
Mac systems
and troubleshooting operating issues

Good-to-Have Skills:

Basic understanding of
ITIL framework

Professional Attributes:

Excellent verbal and written communication with proper
email etiquette
Strong
problem-solving
and
analytical
abilities
Proven experience in handling
critical or high-value customers
Ability to document key details during calls efficiently

Relocation Supported: No

Visa Sponsorship Approved: No

More Jobs at Fujitsu

Fujitsu Hiring_Japanese Bilingual Expert

Chennai, Pune, Bengaluru

Experience: Not specified

INR 3 - 6 Lacs

Japanese Language Expert N1/N2

Pune, Chennai, Bengaluru

Experience: Not specified

INR 1 - 5 Lacs

Fujitsu Hiring_Japanese Bilingual Expert

Chennai

1.0 - 5.0 yrs

INR 3 - 3 Lacs

Senior Legal Manager

Pune

11.0 - 20.0 yrs

INR 20 - 35 Lacs

Aws Devops Engineer

Pune, Bengaluru, Greater Noida

5.0 - 7.0 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.