Key Information: Location: Coimbatore Workplace type: Full time, in-office position Experience level: 8 - 10 years Key Skills: Java 17, Spring MVC, Restful services, React, AWS Relocation Assistance- Yes Other skills: Team Leading experience About Freespace (afreespace.com): Were a workplace technology company helping organizations to achieve three key outcomes: Right size, right design: Enabling informed decisions using real-time data to achieve portfolio optimization and the right workplace design Smart building automations: Streamlining processes by simplifying complex seating requirements and through occupancy-driven control and automation Exceptional employee experiences: Maximizing the benefits of the office by providing employees with the tools to find and reserve spaces, connect with each other and enjoy optimal working conditions To achieve these outcomes, we provide an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, workplace sensors, employee experience app, signage and space management solutions. We have recently been recognized with a nomination for the IFMA New York Awards of Excellence in the Sustainability category, underscoring their achievements in fostering adaptive, efficient, and sustainable work environments. About Role: An expert backend engineer with proficiency in Java and Spring An active team member, having ownership & accountability to develop mobile app backend, in delivering timely projects through Scrum You enjoy defining simple and consistent APIs that consumers enjoy working with You thrive on taking technical ownership of large systems On a day-to-day basis, you will: Work with the product team and other team leads to clarify requirements, challenge assumptions to ensure successful executions, and push the user app functionalities to their best Largely hands-on with coding; at the same time, you are the mentor for your team who helps them break complex problems into more manageable tasks that can be easily estimated Design business-critical microservices Collaborate in defining the overall cloud architecture Develop RESTful APIs with Spring Boot Create database schemas that represent and support business processes. Perform user authentication and authorization between multiple systems, servers, and environments. Design and develop end to end working pipeline from hardware to the visual representation layer. Data migration, transformation, and scripting. Outputting data in different formats such as XML, JSON, CSV, etc. Implementing automated testing platforms and unit test tools. Required skills & experience: Strong expertise in Java and Spring MVC. Proficient understanding of OWASP security principles. Proficient understanding of code versioning. A good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3, and knowledge of react will be a plus. Experience with SQL-style querying language. Experience with WebSocket, HTTP, and similar communication protocols. Understanding of “session management” in a distributed server environment. Exposure to Git and related tools Behaviours and Mindset Extremely customer focused; willing to go the extra mile to ensure a high level of service to the customer. Strong communication and interpersonal skills. Able to communicate clearly with a range of stakeholder verbally and written. A positive, ‘can do’ attitude. Able to be flexible and agile when needed to support the business demands. Is proactive about their own development; curious and interested and willing to learn about new product and services as Freespace grows is product base. A strong interest in technology, particularly electronics. The ability to work quickly and accurately under pressure in a fast-paced environment and adapt to new ad-hoc requirements. Being able to learn from mistakes and not making the same mistakes twice. A strong commitment to quality; motivated to consistently do a high-quality job to the best of their ability. Able to think and act commercially. Excellent team worker; steps up to help the team succeed when needed. Freespace Global Perks Paid annual leave and public holidays to support your work-life balance Paid sick leave if you should fall ill Family Mediclaim Cover & Accidental Benefit Plan Company-sponsored meals in the office Access to funded training (internal/external) to support your career development Chance to refer friends and earn money through our generous Employee Referral Program Global employee award program giving us the opportunity to recognize and celebrate success Chance to get involved in shaping our culture by joining one of our Employee Resource Groups A creative and engaging company culture right across the business Why Apply? Freespace is growing globally and investing in new technologies and innovative ideas to support our customers in the marketplace. This is a fantastic opportunity for a talented professional who is experienced and interested in technology, to join an agile company that promotes further development in your career as well as the ability to learn multiple disciplines. If you find yourself a suitable fit for the role, you can apply directly through Indeed or share your CV at hrindia@afreespace.com
Key Information: Role Title: Manager - Accounts & Finance Reports To: Director Location: Vikhroli, Mumbai Experience level: 5-9 years Skills we consider: (3As) Adaptability, Accountability and Attention to detail About Freespace (afreespace.com): Were a workplace technology company helping organizations to achieve three key outcomes: Right size, right design: Enabling informed decisions using real-time data to achieve portfolio optimization and the right workplace design Smart building automation: Streamlining processes by simplifying complex seating requirements and through occupancy-driven control and automation Exceptional employee experiences: Maximizing the benefits of the office by providing employees with the tools to find and reserve spaces, connect with each other and enjoy optimal working conditions To achieve these outcomes, we provide an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, workplace sensors, employee experience app, signage and space management solutions. We have recently been recognized with a nomination for the IFMA New York Awards of Excellence in the Sustainability category, underscoring their achievements in fostering adaptive, efficient, and sustainable work environments. About Role: A) Accounting: Accounting of Sales, Purchase, Expenses, JV etc Bank Reconciliation Monthly Entry for Prepaid and Provisions Entry for Petty Cash and Investments Entries for Payroll and Claims Preparation of Purchase Order, Invoices, Credit Note and Debit Note. B) Petty Cash: Maintaining and disbursement of Petty Cash to Employees / Office Boy for petty Expenses Providing advance to Office boy and taking expense submission from him Preparing proper details / voucher for the expenses and attaching supportings to the same Checking Approval exist for all expenses done and liasing with concerned employees to get missing details Arranging withdrawal of cash from the Bank Account for Petty Cash C) Claims: Checking of Claims along with supporting and as per Limits mentioned in Policy Liasing with Employees to obtain missing documentation / approvals Maintaining and updating Master Claim Sheet D)Statutory Compliance Updating TDS Tracker for the year Filing Challans Financial Year wise for future reference / Retrieval Ensuring all Compliance / Filings related to Direct, Indirect Tax, SEZ / STPI, ROC, TP, Labour Laws as applicable are done on timely basis Preparing Transfer Pricing Statements and coordinating with consultant for TP Agreements Collaborating with Factory and other teams to create Transfer Pricing Master Data for Intercompany movement of Goods E)ROC Ensuring all ROC Compliances are done on timely basis Liasing with ROC Consultant as and when required. F)Vendor Empanelments and Reconciliation Filling of Vendor Empanelement Forms Preparation of Vendor Account Reconcilation Liasing with Vendor to procure proper invoices Sharing Bank Payment Advice with Vendors Replying to Vendor Queries G) Banking Work Liasing with Bank Representative for calling of Forms and Certificates Filling of Forms required for any service / request Employee / Payroll Related Responding to employee queries related to IT Declaration, Tax and PF Sharing Form 16 and Tax Sheets with Employees Sharing of Employee Salary Slip with Employees Liasing with PF Consultant to get the formalities done for Employee joining and exiting Co-ordinating with Payroll Vendor & HR to ensure all information for payroll processing is received. H) Accounts Finalization and Audit Providing basic data / support to Auditor for Accounts Finalization and Audit Closing books on Monthly basis Prearing Form 26AS Reconcilaition I) Budgeting and MIS Preparing Annual Budget and Re-forecast on Quarterly Basis Preparing Variance Analysis and Trend Analysis. Preparing and reviewing of Monthly P & L & Other MIS (Financial Metrics) as required by the Management Preparing Departmental Budget and tracking of actuals for comparision J) Debtors and Receivable Management Preparing various Sales Analytic Report, Amortization Sheet and Debtors Statement Maintaing Creditor statement and processing weekly payments including outward remittance and documenatation for the same. K) Treasury Management Monitor and prepare cash flow to ensure liquidity for operations. Manage working capital, including accounts receivable and accounts payable Optimize deployment of funds to the right investment avenues. L) Other Activity Correspondence with Banks, Auditors, Consultants, Insurance Agents and others for any updations/changes in the banking operations, registrations, advisory, Quotes for Corporate Policies etc. Co-ordination with Vendor to prepare DSC for Directors Filling up forms related to Import of Goods and assisting in factory operations Filing and Scanning of Document Any other Accounts Related Activity as allocated from Time to Time Must Have Qualification and Experience: 1. Graduate in Finance with Overall 8 to 10 years of Experience in Accounts and Finance Role. Post Graduation or any other Diploma additionally is preferable. Currently working or past worked with an IT Industry is preferable. 2. Hands on with Tally ERP with a minmum of 5 Years Experience 3. Knowledge of Income Tax, TDS, GST, ROC, TP, Budgeting and have also exposure to Audit, Vendor management and Banking work. 4. At least 2 years in a managerial or senior role overseeing financial operation. Should be able to work and manage independently and should be able to withstand pressure. 5. Proficient in MS Office (Excel, Word, PPT, Outlook) and experience in Xero preferred (Not Mandatory)
Technical Product Owner Smart Buildings (Sensors & Automation) Location: Embassy IT Park, Vikhroli, Mumbai Workplace Type: Hybrid (flexible WFH 1-2 days/week) Reporting to: Product Head Experience Level: 5 - 7 years About Freespace: Freespace is a workplace technology leader delivering integrated smart building solutions that empower organizations to optimize their real estate portfolio, streamline building automation, and create exceptional employee experiences. Our platform combines real-time sensor data, automation, analytics, and employee engagement tools to enable smarter, healthier, and more sustainable workplaces.Our Smart Buildings team specializes in sensor hardware development and the integration of smart building automation systems, delivering seamless connectivity and actionable insights across HVAC, lighting, occupancy, and environmental controls. We have been recognized for innovation and sustainability, including an IFMA New York Awards of Excellence nomination. About the Role As a Technical Product Owner for the Smart Buildings team, you will play a key supporting role to the Product Manager, ensuring that the product vision and roadmap for our sensor and automation solutions are clearly translated and aligned with engineering teams. You will contribute to the development and be responsible for tactical execution-managing the product backlog, defining user stories, and ensuring technical requirements are met. Your role is pivotal in bridging business objectives with technical delivery, ensuring the successful implementation of smart building products. Key Responsibilities Collaborate closely with the Product Manager to understand and contribute to the product vision, strategy, and roadmap for smart building hardware and automation solutions. Translate high-level product goals and features into actionable user stories, technical requirements, and acceptance criteria for the engineering teams. Create, refine, and prioritize the product backlog, ensuring clarity and alignment with both business objectives and technical feasibility. Serve as the primary liaison between the Product Manager, Business Analyst, and engineering teams, facilitating clear communication and resolving ambiguities in requirements. Support sprint planning, backlog grooming, and release planning in coordination with the Technical Project Manager (TPM) to ensure timely and high-quality delivery. Monitor progress, remove blockers for the engineering team, and provide ongoing support to ensure features are delivered as intended. Ensure developed solutions meet acceptance criteria and are aligned with client needs and the overall product vision. Gather feedback from stakeholders, analyze product performance data, and recommend improvements for future iterations. Stay informed about industry trends in smart building technology, IoT sensors, and automation to inform backlog priorities and technical decisions. Collaborate with Operations and Support teams to address technical issues and ensure smooth product onboarding and customer satisfaction. Required Skills & Experience 5+ years experience in Agile Scrum environments, ideally as a Product Owner or Business Analyst in technology or platform-focused teams. Deep technical understanding of IoT sensor hardware , including: Circuit Design and hardware technologies (e.g., microcontrollers, thermal imaging sensors, analog/digital signal processing). Lower-level algorithmic understanding for sensor data acquisition, filtering, and calibration. Ability to read and understand firmware coding languages such as C, Python, Squirrel, and familiarity with embedded software development and debugging. Good understanding of manufacturing and factory processes , including: Design for manufacturability (DFM) and design for testability (DFT). Familiarity with PCB assembly, SMT processes, and end-of-line testing. Experience working with contract manufacturers, understanding of quality control, yield improvement, and root cause analysis for hardware issues. Experience driving device testing : Parametric testing (electrical, thermal, mechanical parameters). Field testing and simulation set-ups to validate device performance under real-world and edge-case scenarios. Ability to define test cases and acceptance criteria for hardware and firmware validation. Understanding of cloud data pipeline technologies used for device data reporting and analytics, including data ingestion, transformation, and storage (e.g., AWS IoT, Azure IoT Hub, MQTT, REST APIs). Knowledge of LoRaWAN and other wireless communication protocols relevant to smart building sensor networks. Familiarity with building automation systems and integration protocols (e.g., BACnet, ModBus, KNX). Proven ability to translate business requirements into actionable user stories and technical tasks for hardware and software teams. Excellent communication and stakeholder management skills , with the ability to bridge gaps between business and engineering teams. Strong analytical and problem-solving skills , with attention to detail and a proactive approach to identifying and resolving issues. Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment. MBA or equivalent business qualification is preferred. Additional Technical Skills (Preferred): Experience with sensor calibration, environmental testing, and compliance standards (e.g., CE, FCC). Familiarity with device provisioning, OTA firmware updates, and device lifecycle management. Exposure to cybersecurity concepts as they relate to IoT devices and data privacy. Behaviours & Mindset Solution-oriented and curious, with a drive to understand and solve technical challenges. Collaborative and inclusive, fostering teamwork across functions. Highly organized, detail-focused, and able to manage competing priorities effectively. Clear communicator, able to simplify complex technical concepts for diverse audiences. Why Join Freespace Smart Buildings? Work at the forefront of smart building innovation, shaping sensor and automation solutions that transform workplaces. Collaborate with a passionate, entrepreneurial team driving real-world impact. Hybrid working flexibility and a supportive culture focused on career growth and continuous learning. Competitive benefits, including paid leave, health coverage, bonus schemes, and funded training. If you are ready to help deliver the next generation of smart building solutions, apply now via LinkedIn or send your CV to hrindia@afreespace.com.
Key Information Location: Vikhroli, Mumbai Workplace Type Hybrid (3 days WFO) Experience Senior to Expert level (10 years+) Key industry – SaaS solutions, Technology domain Freespace Overview : Our purpose is to organize the world’s workspaces to make them as hybrid-ready and efficient as possible. We operate in over 150+ cities globally, and our workplace solutions enable organizations to optimize their real estate, facilitate hybrid-working that engages employees, create safe and hygienic environments, inform office design and the drive to net zero. We recognise the lack of human-centric intelligence around the use of workspaces has created a disconnect, between individual employees, their organisational culture and their workspace. This coupled with the switch to hybrid working has left many organisations with too much space and the wrong space types. Our mission is ‘to empower the world’s largest businesses to achieve more, by reconnecting people, workspaces and activity’. Overview of Role The Service Desk Manager is responsible for managing day to day operations of the Service Desk for a SaaS based application and sensor hardware support, being the face of customer support and delivering, through a team of professionals, a proactive and exceptional service to Freespace customers around the world. We are looking for someone who is well familiar with the startup environment and has grown in terms of career growth through the ladders of this environment by playing multiple roles. The role is designed for someone who does not bother getting involved hands-on in fixing problems, client concerns, and make customer experience as a priority to address. We are looking for a SDM who will join our journey to elevate the customer service team to an enterprise level service experience. Key Performance Indicators Manpower planning, resourcing and allocation Customer issues resolution times Customer satisfaction levels Team leadership and engagement Key Areas of Responsibility: 1. Plan and review shift staffing to ensure the right level of experience, skill and resource is in place to meet customer needs each day. 2. Address SLA areas of concern while evaluating IT service requests approaching or exceeding their SLAs an adjust staff priorities accordingly. 3. Assign staff for in-flight work ensuring any requests in progress during a shift hand-off are assigned to a receiving agent and a transition is conducted from the agent leaving their shift. 4. Review operational metrics and note and act upon areas for attention. 5. Follow up on customer-satisfaction issues and user-feedback responses. 6. Monitor incoming service-desk tickets to understand broad trends and identify dependencies that individual agents can’t see when working on an individual ticket. 7. Act as the escalation point for any incidents, service requests, or issues. 8. Review ongoing major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans. 9. Build a high-performance culture focused on achieving service excellence in line with our Customer Operations vision. 10. Ensure that standards of service are met, and business strategy is implemented to deliver against the metrics (including KPIs such as devices which have failed to update, signage screen outages). 11. Drive down customer complaints and repeat contacts through effective processes and understanding of client businesses. 12. Ensure any customer complaints received are owned by the first point of contact, resolved quickly and to the satisfaction of customers and within KPI targets. Feed insights of drivers and causes of complaints within the wider team. 13. Develop and maintain a strong understanding of Freespace products and solutions and instil this knowledge across the team. 14. Provide strong leadership and direction to the team. 15. Mentor and coach employees in the areas of customer-service and technical skills. 16. Recruit, induct, lead and develop team members, setting clear objectives and targets to high performing team that consistently delivers an excellent customer experience with every interaction 17. Manage team level attrition and absence rates to ensure these operate within Company policies, whilst providing 1-1 support for staff 18. Ensure the team understands and adheres to the company and department standards, policies and procedures 19. Own and maintain the Service desk management tool, metric reports, dashboards and automations to improve team efficiency and effectivity on the tool. 20. Coordinate and drive engagement with product owners in the organisation to facilitate bugs, RCA’s and incident resolution for client reported issues. Key Skills and Experience • Educated to degree level or equivalent. • Minimum of 8 years in technical service desk management (for SaaS application support desirable) dealing with high-end, global enterprise clients. • Experience of leading and motivating teams within a global, complex organization • Experience with JIRA Service Desk. (desirable) • Experience of, and proficient in building dashboards and reports, analysing data and presenting trends. • Proficiency in Microsoft Excel & Word essential. • Understanding and elementary hands-on experience of SQL and DBMS • An ability to think critically about systems and processes and to adjust as needed for the benefit of the customer. • Able to build and maintain strong relationships with internal stakeholders and customers up to C-suit level. • Strong verbal and written skills appropriate to communicate on behalf of company CEO, Managers & Directors. • Ability to prioritize workload effectively. • Strong time management and problem-solving skills, ability to balance and plan the short-term actions of the team. • Good research skills and attention to detail. • The ability to inspire teams to meet demanding targets in a change environment without impacting morale • Focuses on results and desired outcomes and how best to achieve them • Knowledge and understanding of all relevant industry standards and best practices for service management. Behaviours and Mindset • Strong customer service ethos; able to instil a culture of service excellence across the team. • Steps in personally when needed, making client issue resolution the top priority • Proactively engages across the organization internally to ensure seamless service excellence for customers. • Inspirational and motivational. • Empathetic with a coaching mindset. • Strong delivery and results focus. • Consultative and collaborative. • Unafraid to own mistakes and makes sure that the mistake is corrected through a strategic process fix, checkpoints and validation in place to be avoided to repeat again. • Commercial mindset – able to make decisions based on the right commercial outcome for Freespace. • Analytical, able to see past detail and quickly understand trends and patterns. • Commitment to a culture of quality. Able to challenge assumptions and encourage positive debate to drive the business forward. • Curious with a learning mindset, for self and team. • Flexible and adaptable to serve the customer. • Communication / language • Experience dealing with enterprise clients • Very organised – on top of everything. • Ability to manage lots of things at the same time. • Understands how to prioritize, will not let a ticket slip • Experience in building up a service desk, knows what dashboards and metrics are important
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