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Process Executive - CHD

Process Executive - CHD

Cognizant

0 - 1 years

1 - 3 Lacs

chennai

Posted:5 days ago| Platform:

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Skills Required

analytical issue resolution customer service policies process improvements environment technical support service desk operations customer satisfaction incident management service delivery compliance strong communication skills troubleshooting communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Process Executive role is designed for individuals with 0 to 1 year of experience focusing on Incident Management within a Service Desk environment. This position requires handling POS software and hardware issues ensuring efficient resolution and customer satisfaction. The role operates on a rotational shift basis providing opportunities to work from the office and gain valuable experience in a dynamic setting.

Responsibilities

Collaborate with team members to provide timely and effective solutions to service desk queries.

Utilize incident management tools to track and document issues maintaining accurate records for future reference.

Manage and resolve incidents related to POS software and hardware ensuring minimal disruption to operations.

Communicate effectively with stakeholders to ensure clarity and understanding of incident status and resolutions.

Analyze incident trends to identify potential areas for improvement and implement proactive measures.

Assist in the development and implementation of service desk procedures to enhance efficiency and customer satisfaction.

Provide technical support and guidance to users helping them navigate POS systems and resolve issues.

Monitor system performance and report any anomalies to the relevant teams for prompt action.

Participate in training sessions to stay updated on the latest POS software and hardware developments.

Ensure compliance with company policies and industry standards in all service desk operations.

Contribute to team meetings and discussions offering insights and suggestions for process improvements.

Support the implementation of new technologies and systems ensuring seamless integration with existing processes.

Maintain a positive and professional demeanor fostering a collaborative and supportive work environment.

Qualifications

Demonstrate proficiency in incident management with a focus on resolving POS software and hardware issues.

Exhibit strong communication skills essential for effective interaction with stakeholders and team members.

Possess a keen analytical mindset capable of identifying trends and proposing solutions for improvement.

Show adaptability to rotational shifts ensuring availability and responsiveness in a dynamic work setting.

Display a commitment to continuous learning staying abreast of industry developments and best practices.

Demonstrate a customer-centric approach prioritizing user satisfaction and efficient service delivery.

Possess basic technical knowledge of POS systems enabling effective troubleshooting and support.

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Process Executive - CHD