Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
Cognizant
>
Process Executive - CHD

Process Executive - CHD

Cognizant

0 - 1 years

0 Lacs

chennai tamil nadu

Posted:5 days ago| Platform: SimplyHired logo

Apply

Skills Required

pos communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

The Process Executive role is designed for individuals with 0 to 1 year of experience focusing on Incident Management within a Service Desk environment. This position requires handling POS software and hardware issues ensuring efficient resolution and customer satisfaction. The role operates on a rotational shift basis providing opportunities to work from the office and gain valuable experience in a dynamic setting.

Responsibilities

Collaborate with team members to provide timely and effective solutions to service desk queries.
Utilize incident management tools to track and document issues maintaining accurate records for future reference.
Manage and resolve incidents related to POS software and hardware ensuring minimal disruption to operations.
Communicate effectively with stakeholders to ensure clarity and understanding of incident status and resolutions.
Analyze incident trends to identify potential areas for improvement and implement proactive measures.
Assist in the development and implementation of service desk procedures to enhance efficiency and customer satisfaction.
Provide technical support and guidance to users helping them navigate POS systems and resolve issues.
Monitor system performance and report any anomalies to the relevant teams for prompt action.
Participate in training sessions to stay updated on the latest POS software and hardware developments.
Ensure compliance with company policies and industry standards in all service desk operations.
Contribute to team meetings and discussions offering insights and suggestions for process improvements.
Support the implementation of new technologies and systems ensuring seamless integration with existing processes.
Maintain a positive and professional demeanor fostering a collaborative and supportive work environment.

Qualifications

Demonstrate proficiency in incident management with a focus on resolving POS software and hardware issues.
Exhibit strong communication skills essential for effective interaction with stakeholders and team members.
Possess a keen analytical mindset capable of identifying trends and proposing solutions for improvement.
Show adaptability to rotational shifts ensuring availability and responsiveness in a dynamic work setting.
Display a commitment to continuous learning staying abreast of industry developments and best practices.
Demonstrate a customer-centric approach prioritizing user satisfaction and efficient service delivery.
Possess basic technical knowledge of POS systems enabling effective troubleshooting and support.

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Process Executive - CHD