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12 Job openings at RAPRO Solutions
Customer Service Associate

Bengaluru, Karnataka

0 - 3 years

INR Not disclosed

Work from Office

Full Time

Job description The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Qualification: Graduate Language: Excellent English & Hindi Shifts: Day Rotational Shift Girls/ Rotational Shift for Boys 24*7 At least 1 - 3 years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Salary: Up to 3.7 LPA Job Types: Full-time, Permanent Pay: Up to ₹30,833.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Language: English (Required) Hindi (Required) Work Location: In person Application Deadline: 11/05/2025

Customer Service Associate

Bengaluru, Karnataka

0 - 3 years

INR Not disclosed

Work from Office

Full Time

Job description The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Qualification: Graduate Language: Excellent English & Hindi Shifts: Day Rotational Shift Girls/ Rotational Shift for Boys 24*7 At least 1 - 3 years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Salary: Up to 3.7 LPA Job Types: Full-time, Permanent Pay: Up to ₹30,833.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Language: English (Required) Hindi (Required) Work Location: In person Application Deadline: 11/05/2025

Sales Engineer

Chandigarh, Chandigarh, India

4 - 7 years

Not disclosed

On-site

Full Time

Education - Bachelor's Degree in mechanical / Electrical or Industrial Engineering Professional Experience - 4 to 7 Years selling experience of capital goods Work Location - Kerala/Chandigarh/Rajasthan General & Task Management To achieve the given target monthly / quarterly / yearly To accept additional one time / ongoing task if required by the team / organization Relationship Management Develops and maintains good relationships with customers through technical and marketing presence Develop, present or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions. Understands the industry and customer trends and maps territory to anticipate capacity availability or constraints Monitors competitors, market conditions and product development Follows up on sales activity, ensuring quality checks on product and service delivery Works with company new product development team to help define and ensure customer requirements are being met. Provides voice of customer (VOC) feedback Key Competency Strong customer service focus required Operational knowledge of MS Office Exposure to Auto CAD Demonstrated skill in design of experiments, data capture, data analysis using statistical tools and extraction of key knowledge from analysis Ability to function in a matrixed, team-oriented environment Ability to see the big picture and drive to it with minimal supervision Strong skills in time management and managing multiple priorities Skills and Attributes Ability to interface with cross functional teams effectively Strong interpersonal, analytical and communication skills Excellent attention to detail Highly organized and process-drive Show more Show less

Customer Service Officer

Bengaluru, Karnataka

1 years

INR Not disclosed

On-site

Full Time

Hiring Customer Care Executive (Voice) Language: English + Hindi Qualification: Graduation Salary: 3.7LPA/ 25.8k Take home Experience: 6 Months to 1 year BPO Exp. Job description The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Qualification: Graduate Language: Excellent English & Hindi Shifts: Day Rotational Shift Girls/ Rotational Shift for Boys 24*7 At least 1 - 3 years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Job Types: Full-time, Permanent Pay: Up to ₹370,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Commission pay Performance bonus Shift allowance Yearly bonus Language: English (Required) Hindi (Required) Work Location: In person

Executive

Bengaluru, Karnataka

1 years

INR Not disclosed

On-site

Full Time

Hiring Customer Care Executive (Voice) Language: English + Hindi Qualification: Graduation Salary: 3.7LPA/ 25.8k Take home Experience: 6 Months to1 year BPO Exp. Job description The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Qualification: Graduate Language: Excellent English & Hindi Shifts: Day Rotational Shift Girls/ Rotational Shift for Boys 24*7 At least 1 - 3 years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Job Types: Full-time, Permanent Pay: Up to ₹370,000.00 per year Job Types: Full-time, Permanent Pay: Up to ₹370,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Work Location: In person

Financial Analyst

Bengaluru, Karnataka, India

0 years

Not disclosed

On-site

Full Time

We are seeking a proactive and detail-oriented Financial Analyst to join our RevOps team. The ideal candidate will not only manage core financial reports but also take ownership of key financial processes, ensuring alignment with business goals and operational efficiency. KRAs for this role: 1. MIS Reporting: ○ Create and maintain comprehensive monthly MIS reports to track financial performance, key cost and revenue metrics, and departmental health. ○ Ensure accuracy, consistency, and timely distribution of reports to leadership. 2. Customer Contracts & Receivables: ○ Take full ownership of managing customer contracts and ensuring compliance with agreed terms. ○ Oversee accounts receivable cycles, proactively drive collections, and monitor aging reports. ○ Conduct thorough financial and contractual due diligence for new and existing customers. 3. Performance Analysis & Improvements: ○ Analyze cost structures, revenue streams, and overall financial data to identify trends and suggest areas of improvement. ○ Provide recommendations to improve margins, reduce inefficiencies, and support business growth. 4. Sales & Customer Success Collaboration: ○ Work closely with Sales and Customer Success teams to track and verify financial data related to renewals, upgrades, and downgrades. ○ Ensure alignment between revenue recognition and operational inputs from these teams. 5. Cash Outflow Optimization: ○ Identify opportunities to optimize cash flows through cost control, vendor negotiations, and payment term improvements. ○ Support treasury functions and cash flow forecasting. Qualifications & Skills: ● Bachelor’s degree in B.com, or a related field. ● Should be skilled in Excel (Vlookup and Pivot tables alone won’t suffice) ● Strong analytical and problem-solving skills with a keen attention to detail. ● Excellent communication and interpersonal skills, with the ability to work cross-functionally. ● Ability to manage multiple priorities and work in a fast-paced environment. Show more Show less

Senior Software Engineer

Bengaluru, Karnataka

0 - 5 years

INR Not disclosed

On-site

Full Time

Job Location: Bangalore ( Mahadevapura ) CTC - Up to 20 LPA Job Description: We are seeking a highly skilled and experienced Senior Software Engineer . The ideal candidate will have a strong background as full stack developer in Java & JEE enterprise applications development using Spring MVC, Spring Boot, React JS, Servlets, JSP, and SQL. Responsible for designing, developing, and maintaining high-quality software solutions. Key Responsibilities: Design, develop, and maintain web applications using Java, Spring MVC, Spring Boot, React JS, Servlets, and JSP. Collaborate with cross-functional teams to define, design, and ship new features. Write clean, maintainable, and efficient code. Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs. Help maintain code quality, organization, and automation. Participate in code reviews and provide constructive feedback. Mentor junior developers and share best practices. Work with customer to collate requirements , document requirements and render them into technical solutions . Requirements : Bachelor's degree in Computer Science, Engineering, or a related field. 5+ years of experience in software development and delivery . Strong proficiency in Java 1.8 and above , Spring MVC, Spring Boot, React JS and SQL. Good experience in working with Servlets, JSP, EJB is an added advantage . Proficiency in working with any of the application/web servers – Webloigic, Jboss, Tomcat Experience with front-end technologies such as HTML, CSS, and JavaScript, JQuery Familiarity with version control systems (e.g., Git). Experience with Docker and Kubernetes is added advantage Experience in Devops is an added advantage Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. Ability to work independently and manage multiple tasks. Job Type: Full-time Pay: Up to ₹2,000,000.00 per year Experience: React JS: 2 years (Required) software development and delivery: 5 years (Required) Location: Banglore, Karnataka (Preferred) Work Location: In person

Senior Product Manager

Bengaluru, Karnataka, India

5 - 8 years

None Not disclosed

On-site

Full Time

As the Product Manager, you will be responsible for: Create, manage and ruthlessly prioritise the roadmap of the product area as per your product strategy. Create and maintain product notes, PRDs, release notes and analytics dashboards of the product area Define clear success goals and have a mindset to hunt it down Iterate & refine the product through experimentation, and data-led and user feedback-led insights generation Constantly evaluate if we have efficiently solved the problem by monitoring it quantitatively & qualitatively Own and drive projects from ideation through implementation and launch, focusing on excellent execution and outcomes! What we expect you to bring to the table: At least 5 to 8 years of previous software product management experience. Demonstrated ability in building great products; prior experience in crafting consumer products is a bonus Ability to express and articulate your ideas via documentation, presentations and during conversations Big thinking, bias for action, and the ability to motivate teams to achieve the highest standards Design centricity. You will be building games after al.l Comfortable with understanding technical nuances, the curiosity to learn and the desire to know the domain, deeply An iterative and structured approach to product building Good understanding of data and a knack for finding out meaningful

Product Manager - Roadmap & Strategy

Bengaluru, Karnataka, India

3 - 6 years

None Not disclosed

On-site

Full Time

We're not solving a small problem, and we're not in a small market. As a Product Manager for the Rummy game, you will be working on areas including game experience, revenue, acquisition, and retention. You will have the opportunity to craft amazing product experiences at scale to delight our players and create a massive impact. As the Product Manager, you will be responsible for : Create, manage and ruthlessly prioritise the roadmap of the product area as per your product strategy Create and maintain product notes, PRDs, release notes and analytics dashboards of the product area Define clear success goals and have a mindset to hunt it down Iterate & refine the product through experimentation, and data-led and user feedback- led insights generation Constantly evaluate if we have efficiently solved the problem by monitoring it quantitatively & qualitatively Own and drive projects from ideation through implementation and launch, focusing on excellent execution and outcomes! What we expect you will bring to the table : At least 3 to 6 years of previous software product management experience Demonstrated ability in building great products; prior experience in crafting consumer products is a bonus Ability to express and articulate your ideas via documentation, presentations and during conversations Big thinking, bias for action, and ability to motivate teams to achieve the highest standards. You will be building games after all Comfortable with understanding technical nuances, the curiosity to learn and the desire to know the domain, deeply An iterative and structured approach to product building Good understanding of data and a knack for finding out meaningful (ref:hirist.tech)

Customer Support Associate

Bellandur, Bengaluru, Karnataka

1 - 2 years

INR 3.5 - 5.5 Lacs P.A.

On-site

Full Time

Desired Candidate Profile Bachelor’s degree in any stream. At least 1-2 years of experience Should be well versed in any one of the Language set. Set 1 - English, Telugu & Hindi - 5 Openings Set 2 - English, Hindi & Kannada - 1 Opening Set 3 - English, Telugu, Kannada & Tamil - 2 Openings Set 4 - English, Hindi, Kannada & Tamil - 1 Opening Set 5 - English, Telugu & Tamil - 1 Opening Responsibilities: Maintains positive and professional behaviour always portraying the company in a positive image while effectively managing customer complaints/issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. Contributes to a positive team environment and maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Liaise with other departments such as the Product team or Technical Team, as required to resolve user issues and questions. Resolve user issues, queries, concerns with effective, clear, and professional written communication over Calls (IB/OB), Emails and Chats. Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines. Consistently achieve the daily productivity targets and ensure quality standards are met. Provides prompt and efficient service to users including the appropriate escalation of user issues. Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹550,000.00 per year Benefits: Food provided Health insurance Provident Fund Language: English Telugu Hindi (Required) English Hindi Kannada (Required) English Telugu Kannada Tamil (Required) English Hindi Kannada Tamil (Required) English Telugu Tamil (Required) Work Location: In person

Business Development Manager (BDM)

Salem, Tamil Nadu, India

3 years

None Not disclosed

On-site

Full Time

Position: Business Development Manager (BDM) Pay: - 45,000.00 - 60,000.00 per month Schedule : Day shift Education : Bachelor's Experience : Business development: 3 years (Preferred) Language : English / Tamil / Hindi Work Location : Salem/Erode (in office) Job Summary: The Business Development Manager (BDM) will be responsible for driving growth and expansion for the IT and ITeS services that IGIS will be catering to or aim to expand to. The BDM will manage client relationships, identify new business opportunities, and lead the sales process from lead generation to contract closure. This position requires a deep understanding of IT and ITeS services, strong networking abilities, and a passion for achieving sales targets. Key Responsibilities: Business Development: - Identify and generate new business opportunities for IGIS. - Build and maintain strong, long-lasting client relationships. - Develop strategies to increase market share within the target sectors - Identify prospects, qualify leads, and manage the sales pipeline. - Be the primary point of contact for potential clients, understanding their business needs and providing tailored solutions. - Prepare proposals, presentations, and contracts. - Collaborate with internal teams to ensure successful implementation of solutions. - Ensure high levels of client satisfaction and retention. Sales Target Achievement: - Meet or exceed sales targets and KPIs set by management. - Negotiate pricing and contract terms with clients to secure profitable deals. - Monitor competitor activity and market trends to identify new sales opportunities. Market Research and Analysis: - Conduct research on industry trends, competitors, and market opportunities. - Provide feedback to internal teams to refine service offerings based on market demand. Collaboration & Teamwork: - Work closely with internal operations teams to ensure smooth onboarding and delivery of services. - Participate and contribute in cross-functional discussions to align on business strategies and execution plans. Reporting & Documentation: - Maintain accurate records of sales activities, client communications, and progress reports. - Prepare and present regular reports on sales performance and market conditions to senior management. Qualifications & Skills: Experience: - 4-7 years of experience in ITeS Sales or Business development. - Proven track record in driving sales and converting potential clients. Education: - Bachelor's degree in Business, Marketing, or a related field. A master's degree is a plus. Skills: - Excellent communication, negotiation, and presentation skills. - Strong understanding of IT/ITeS Services and industry trends. - Ability to work independently and also as part of a team. - Strong analytical skills and problem-solving ability. - Proficiency in CRM software (Salesforce, Zoho, etc.) and MS Office tools. Personal Traits: - Target -oriented with a drive to achieve and exceed sales targets. - Proactive, self-motivated, and adaptable. - Ability to build and nurture long-term business relationships. - Strong business acumen and strategic thinking.

Ops Manager - Data Annotation

Salem, Tamil Nadu, India

7 years

None Not disclosed

On-site

Full Time

Ops Manager - Data Annotation Work Location - Salem, Tamil Nādu CTC - Up to 9 LPA Language - English & Tamil (Mandate), Hindi (Conversational) Position Summary: You will be the driving force behind the seamless execution of diverse client projects across data annotation, transcription, and data collection. This role requires an experienced, hands-on leader who can adapt to dynamic business demands, set up operational frameworks from scratch, and ensure high-quality, timely delivery across multiple project types. Project execution and delivery ownership Mentor and manage operational teams Set up scalable, project-specific workflows and SOPs Ensure client satisfaction and delivery quality Collaborate closely with Business Development to enable project conversion Project Areas Exposure: Annotation Projects: Image, Video, Audio, Text, and 3D data labelling Language Projects: Transcription (speech/text), Translation (human & machine-aided) Data Collection: Field data gathering, user-generated content sourcing Generative AI: Prompt creation, evaluation, and LLM data prep (preferred) Key Responsibilities: Act as the operations lead for all client projects, ensuring smooth execution across domains like annotation, transcription, and collection. Set up and maintain efficient SOPs, project trackers, and delivery pipelines based on the project type. Lead operational planning, resource allocation, and capacity forecasting for each project. Collaborate closely with the Business Development to translate client needs into executable plans. Build and mentor teams of SMEs, TLs, and annotators; conduct onboarding and training as needed. Handle project escalations, risk mitigation, and quality control independently. Drive continuous improvement initiatives across process, productivity, and quality. Prepare reports, delivery documentation, and client updates; support audits and client reviews. Key Performance Indicators (KPIs): Successful and timely execution of diverse project types SOP setup and standardization across new project lines Delivery quality and client satisfaction scores Efficiency in project ramp-up and team readiness Smooth cross-functional collaboration with BD, HR, and Tech Required Skills & Qualifications: Bachelor’s or Master’s degree in Business, Technology, or related field 4 – 7 years of total experience, with at least 4–5 years in operations for data/AI/language services Proven experience handling projects in annotation, transcription, and language data domains Strong knowledge of operational planning, team management, and delivery metrics Excellent communication and coordination skills with cross-functional teams Ability to work in fast-paced environments with agility and ownership Exposure to Generative AI, LLM data projects, or multilingual data workflows is a plus

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