3739 Service Desk Jobs - Page 31

Provide technical product support to customers, resellers, and partners Provide configuration help, troubleshooting and best practice advice to customers Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets Provide problem diagnosis and root cause analysis for technical issues Publish Knowledge Base articles for internal and customer audiences Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Participate in on-call support 24x7 rotation as assigned. Work towards the team s success we win together Requirements: Typically requires proven knowled...

Job Description for AIOps Lead/Technical ArchitectExperienced AI/ML Technology Architect to lead the design and development of AIOps for our enterprise platform The ideal candidate should have deep expertise in AI/ML technologies, architecture design, and enterprise scale system implementation This role involves identifying opportunities within the AIOps space, driving innovative solutions, and collaborating with cross functional teams to ensure successful delivery Strong technical and communication skills are essential, along with a proactive mindset and the ability to deliver results in agile environments Mandate Skill- AIOPs, GenAI+Python+ITSM+IT Process AutomationExperiecne-8+ YrsLocatio...

All incoming remittances to be accurately processed within SLA Re-educating customer payment behaviors Driving process enhancements, increasing efficiencies Reducing values of untraceable funds received, minimizing values in suspense accounts Identifying opportunities to improve current working practices Adhere to the strict compliance regulations and culture, ensuring controls completed daily Escalate any market impacts in a timely manner Payment queries and investigation to be completed within SLA s The successful candidate needs to be an organized, energetic individual with well-developed communication skills. Attention to detail and the ability to maintain a high level of accuracy whilst...

Role- Customer Service/ Technical Support Executive Looking for Fresher Graduates with Excellent Communication Skills Location- Hyderabad, Pune and Bangalore Work from Office| Rotational Shifts 5 Days working, 2 Days Rotational off Any Graduate

Company Name-Infinite Computer Solution Location-Vizag NP-Immedidate Joiner Shift-24*7 Rotational Pls share resume- Anuradha.Sharma@infinite.com Requirement: Service Desk Team Lead with Quality Auditing Experience. Monitoring Calls, providing feedback. Reports, people management. Location: Vizag only (Preferred: Female Leader).

JD: Service Desk Location : Hyderabad Experience : 3 to 5 Years Shift : 24/7 rotational (5 days Work from office) Job Summary Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations over the phone remote connection software chat and email Flexible able to multitask and prioritize reported issues Provide a high level of customer service to users seeking problem resolution Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the cust Responsibilities Serve as the first point of contact for customers seeking technical ...

Dear Candidate, Role : Technical Support Mode for Work : WFO Mandatory Skill: Excellent communication Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome ...

Role Designation Customer Support/TECHNICAL SUPPORT Freshers Experienced Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist custome...

As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. Preference will be given to candidates proficient in email and chat processes, as well as typing skills. You will be recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. **Key Responsibilities:** - Manage and resolve customer queries - Handle escalations and complaints - Close faults and complaints within SLAs - Rec...

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. Job Description -- FOR PUNE AND BANGLORE -- L1 Support Technical Service Desk Analyst Salary -- Rs 2.77 LPA -- FRESHERS Graduate - BTECH / BCA / MCA/ MTECH PASSOUTS PREFERED FOR PUNE AND BANGLORE --- Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Graduates Minimum 1 Year of INT Service Desk experience required -- MBA / BTECHS --- WITH 8 MONTHS OF EXP WITH SERVICE DESK POSITION ARE ALSO ELIGIBLE FOR THE SAME -...

Do you have a passion for solving a variety of technical issues? Are you enthusiastic and process-driven? Do you love working with others to find solutions? If this interests you, we are looking for a Service Desk Technician with a real desire to provide our internal customers with the highest quality of service by responding to incoming calls and Service Desk tickets, diagnosing, and resolving problems remotely. Our team is a key component of the Corporate IT department, serving our fellow employees around the globe for level one and two issues and collaborating with field support and other IT teams for more advanced issues. Responsibilities Assist internal customers who call our Service De...

Manage and execute customer environment upgrades with strict adherence to process and quality standards. Communicate effectively with customers to gather necessary information and set expectations for successful upgrades. Collaborate with internal teams (Support, CCS, ESA) to ensure smooth upgrade planning and execution. Troubleshoot and resolve customer issues using documentation, knowledge bases, and technical expertise. Handle post-upgrade queries and ensure proper case handoff to support teams. Maintain accurate system data related to account upgrades. Identify areas for process improvement and contribute to documentation efforts. Assist with Tier 2 support cases and participate in centr...

Responsibilities: * Collaborate with HR on service delivery projects * Assist with case management & knowledge sharing * Contribute to ITIL processes improvement initiatives

As a Senior Engagement Manager at GSPANN, your role will involve leading and managing the end-to-end delivery of IT services for a global enterprise customer. Your expertise in overseeing large-scale delivery operations across SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics will be crucial for success in this role. Here is a breakdown of your key responsibilities: - **Service Delivery Leadership**: - Lead IT services delivery across infrastructure, service desk, network operations, IT operations, analytics, and SAP (Basis, Functional, Support). - Ensure delivery excellence by maintaining high-quality standards, SLA adherence, and operational KPIs. - Oversee large-sca...

Role - Quality Analyst Service Desk Skills - Technical Support | Service desk | Call Audit | QC Tools Exp - Min 2 Years Loc - Pune Immediate Joiners only | WFO | Both ways Cabs 5 Days working 2 days rotational off 9116324602 | teena.ghrs@gmail.com

Job Title: IT Service Desk (Desktop/ System support) Location: Pune, Maharashtra Experience: 3+ years Shift Timing - Rotational shift (rotational week offs) Notice Period - Immediate joining - 30 days preferred. Job Description: Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required : Previous experience in IT helpdesk (Voice) Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments Adhere to established Service Levels Agreements and ensure to follow up on ...

Location: Bengaluru Eco space Designation: Manager Role Summary The Service Delivery Manager (SDM) is responsible for ensuring consistent, high-quality IT service delivery to clients/end-users. This role oversees service desk operations, incident/problem/change management, SLAs, and end-to-end service performance. The SDM acts as the primary liaison between IT, business stakeholders, and vendors to ensure services align with business objectives. Key Responsibilities Service Delivery Operations Own overall IT service delivery, ensuring SLA and KPI adherence. Oversee L1, L1.5, L2, and vendor teams to maintain service continuity. Drive incident, problem, and change management processes. Proacti...

We want to shape the future with vision and innovation. Be part of it and develop your full potential! As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 16,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers. Would you like to take the next step in your career and be part of our highly qualified team? Are you ready to break new ground? Job Title: Service Desk Engineer Experience: 3 to 5 Years Job Location: Hyderabad Shift: Rotational Shifts (24x7 Support) - Every Month Shift Rotates [7AM...

Hiring for Service Desk/ Engineer Role: Desktop Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and...

Required Skills: Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA Education: BE, BTech, Dip (Computer Science and Engineering) or Electronics and Communication

Dear Candidate, Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting tec...

Job_Description":" Position Summary We are seeking a Service Delivery Manager (Lead) to lead Service Desk Operations with a strong focus on modernization, automation, observability, and SRE (Site Reliability Engineering) practices. This role will transform the Service Desk into a proactive, AI-enabled, automation-first support organization while ensuring seamless operations aligned with ITIL processes and ServiceNow (SNOW). The Service Delivery Manager will collaborate with global stakeholders and leverage monitoring/observability platforms such as Grafana and Azure Application Insights to enhance reliability, visibility, and performance. Key Responsibilities Strategic Leadership Lead global...

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Job description Role & Responsibilities: Respond to customer inquiries via calls promptly and professionally Resolve customer issues and queries efficiently, ensuring customer satisfaction Be flexible working in rotational night shifts Preferred Candidate Profile Excellent verbal and written communication skills Proven experience in international customer support preferred Ability to handle customer complaints with empathy and professionalism Strong problem-solving skills and attention to detail Perks & Benefits: Two-way cab...

Hiring for service desk min exp:-2yrs location:-Bangalore/Pune ctc upto:-7lpa SKILLS- dns, Active directory, troubleshooting, DHCP For more details 9205018536(prabhsimer) Prabhsimer.imaginators@gmail.com