Senior Engagement Manager

As a Senior Engagement Manager at GSPANN, your role will involve leading and managing the end-to-end delivery of IT services for a global enterprise customer. Your expertise in overseeing large-scale delivery operations across SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics will be crucial for success in this role. Here is a breakdown of your key responsibilities: - **Service Delivery Leadership**: - Lead IT services delivery across infrastructure, service desk, network operations, IT operations, analytics, and SAP (Basis, Functional, Support). - Ensure delivery excellence by maintaining high-quality standards, SLA adherence, and operational KPIs. - Oversee large-scale delivery operations managing a team of 200+ professionals. - **Team Management & Scaling**: - Build and scale high-performing, cross-functional teams from the ground up. - Drive workforce planning, recruitment, onboarding, and employee development. - Foster a collaborative, high-performance work culture focused on growth and innovation. - **Customer Engagement**: - Act as the primary delivery leader and point of contact for global customers. - Build trusted relationships with executive stakeholders, aligning delivery outcomes with their business goals. - Anticipate client needs and proactively address service improvements and transformation opportunities. - **Governance & Communication**: - Represent delivery leadership in steering committee meetings, executive briefings, and program reviews. - Present service metrics, risk dashboards, strategic roadmaps, and value outcomes to senior stakeholders. - Lead governance routines and ensure effective communication across teams and client organizations. - **Financial & Risk Management**: - Own the engagement P&L manage budgets, forecasts, and cost controls effectively. - Identify and mitigate delivery, compliance, and operational risks. - Ensure adherence to contractual obligations, security, and compliance standards. As for the qualifications required: - Bachelor's or Master's degree in IT, Engineering, or a related field. - 12-18 years of experience in IT services, including at least 5 years in senior delivery or engagement management roles. - Proven experience managing large delivery teams (200+ members) across service domains. - Demonstrated success in scaling delivery teams from scratch to full operational strength. - Strong background in infrastructure (cloud/on-prem), service desk, networking, analytics, and IT operations, and SAP environments. - Significant experience working with customers in Europe and North America, with cultural and operational understanding. - Excellent leadership, stakeholder management, and communication skills. - Experience presenting to executive stakeholders and steering committees. - PMP, ITIL, or equivalent certifications are desirable. As you consider joining GSPANN, you'll have the opportunity to co-create innovative solutions, work with marquee clients, and be part of a collaborative team that values personal growth and celebrates success together. The inclusive culture at GSPANN encourages you to push boundaries, learn continuously, and contribute to the community. If you are ready to shape the future of technology and be part of a team that values innovation and collaboration, GSPANN invites you to join them in co-creating the future together.,