ROLES & RESPONSIBILITIES Campaign and Webinar Management Regional and/or persona-specific campaign planning and management (along with Inside Sales, Field Sales and Events Team) including Campaign creation, execution, implementation, and measurement for end prospects, channel partners and, System Integrators resulting in Sales Qualified leads Strategizing and implementing integrated marketing strategies consisting of value propositions, messaging, Product positioning plans, brand assets and guidelines, GTM plans and marketing mediums management (Digital, social media, Print, third party and other offline mediums) Identifying and finalizing third party sources/vendors for execution of the demand generation campaigns, webinars, and influencer marketing Focus on cross-functional campaign management across Content marketing, product marketing, sales, sales operations, and finance for creative development: writing and delivering briefs, communicating product pitches, timely adoption by sales, and budgetary approvals that enables seamless execution of campaign End- to End management for all paid campaigns across mediums like social media, Digital Ads, Print Ads, Influencer Marketing, Analyst Marketing, Partner marketing Research and Intelligence Develop regional market knowledge and support Field Sales team in annual planning including account identification, account segmentation, financials, technology landscape along with Analyst team Gathering requirements from Field Sales team on quarterly basis and suggest best marketing strategies to engage the target accounts Build a strong understanding of the competitive landscape to develop differentiated communications along with Analyst and Content teams Performance Marketing Reporting Oversee year-end and sales pipeline coverage by monitoring deal-flow across stages and conduct performance reporting by maintaining real time dashboards for each interaction received in the regions through any mediums Identifying lead conversion efficiency by tracking critical metrics including close rate, pipeline growth, and identifying opportunities to support Inside Sales and Sales team to improve the rate of conversion across pipeline. Show more Show less
Role: Engagement Manager The ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets. Responsibilities: Acts as a SPOC between the Customer and Newgen (both delivery and account management teams) Positioning Newgen’s Product and/or services to the customers. Identify continuous growth opportunities for new business as per account expansion target. Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment. Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target. Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary. Build proposals for the new opportunities and involve CRM / Business Head, as needed. Create, review and periodic update of all opportunities at Salesforce.com. Follow the OEA process and guidelines. Build relationship with Key Decision Makers as well as Users. Manage customer satisfaction and ensure high customer satisfaction. Ensure for every delivery Client Sign-Off and acceptance are in place. Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both) Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition. Responsible for the end-to-end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates. Lead or step in as a System Analyst, whenever required. Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues. What we need: Good experience in Account Management (Enterprise OR BFSI) Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target. Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer. Strong customer Focus & Ability to establish and maintain effective work relationships at all levels. Knowledge of system integration issues Strong customer orientation and ability to establish and maintain effective work relationships at all levels. Ability to gather and analyse data and draw logical conclusions. Thorough understanding of Project Management methodologies and tools. Good analytical capabilities and excellent time management skills. Excellent oral and written communication skills including presentation skills. Must be comfortable working with and cross-functional teams. Show more Show less
Position Sales Development Representative Experience 2 to 7 years of IT (B2B) - Inside sales experience Responsibilities Generating leads from new accounts, through cold calling, e-mail sequencing through HubSpot for ABM accounts. Account research and persona profiling using data mining and database development using ZoomInfo. Analyzing regional traffic visiting Newgen website, using Lead feeder tool and working with GTM team. Connect to CXOs and/other respective ICP of target companies to understand their challenges and suggest how Newgen solutions would address the challenges. Plan and execute integrated campaigns in the region along with GTM and Events team from ABM 1:1 and 1: Few accounts. Generate & maintain a healthy pipeline to ensure that the Sales team has an adequate number of qualified opportunities to work upon. Maintain respective leads into CRM system - Compass and work with sales and pre-sales team for further lead qualification. Collaborate with Sales/Presales team to exchange information on markets/leads/prospects. Region/Geography to manage India Desired Profile • Should have atleast 2 years of experience in Business Development for Software Products & Solutions (enterprise content management, workflow solution, loan origination solution, etc.) in B2B Market • Must have excellent verbal communication skills • Experience of working in India geography is preferred • Should be self-motivated and have a positive attitude and willing to work in shift timing as per the geography. Show more Show less
Position Sales Development Representative Experience 2 to 7 years of IT (B2B) - Inside sales experience Responsibilities Generating leads from new accounts, through cold calling, e-mail sequencing through HubSpot for ABM accounts. Account research and persona profiling using data mining and database development using ZoomInfo. Analyzing regional traffic visiting Newgen website, using Lead feeder tool and working with GTM team. Connect to CXOs and/other respective ICP of target companies to understand their challenges and suggest how Newgen solutions would address the challenges. Plan and execute integrated campaigns in the region along with GTM and Events team from ABM 1:1 and 1: Few accounts. Generate & maintain a healthy pipeline to ensure that the Sales team has an adequate number of qualified opportunities to work upon. Maintain respective leads into CRM system - Compass and work with sales and pre-sales team for further lead qualification. Collaborate with Sales/Presales team to exchange information on markets/leads/prospects. Region/Geography to manage Australia and New Zealand Desired Profile • Should have atleast 2 years of experience in Business Development for Software Products & Solutions (enterprise content management, workflow solution, loan origination solution, etc.) in B2B Market • Must have excellent verbal communication skills • Experience of working in ANZ geography is preferred • Should be self-motivated and have a positive attitude and willing to work in shift timing as per the geography. Show more Show less
Position : Business Analyst Location : Noida Experience : 1 – 4yrs of Software Development Experience Responsibilities : Implementation of Newgen Products & Solutions & customer engagements. Producing a project definition/project initiation document clearly defining scope and project objective Interpreting and construct basic tables in database related with Queue / External Variables Resolving complex requirement conflicts through effective stakeholder engagement Effectively presenting options and recommendations to stakeholders Desired Profile : Analytical Thinker Good Coordination & Multi-tasking skills Excellent Command over English (verbal & written) Strong in MS-Office, primarily: Excel, PPT &Doc Technology Trends Research Orientation Education Qualification: 10th &12th – 70% & above Graduation (B.Tech) & PG (MBA/PGPM/PGDM) – 60% & above and Batch 2025 only Show more Show less
Position: Business Analyst Location: Chennai Experience: 1 – 4yrs of Software Development Experience Responsibilities: Implementation of Newgen Products & Solutions & customer engagements. Producing a project definition/project initiation document clearly defining scope and project objective Interpreting and construct basic tables in database related with Queue / External Variables Resolving complex requirement conflicts through effective stakeholder engagement Effectively presenting options and recommendations to stakeholders Desired Profile: Analytical Thinker Good Coordination & Multi-tasking skills Excellent Command over English (verbal & written) Strong in MS-Office, primarily: Excel, PPT &Doc Technology Trends Research Orientation Education Qualification: 10th &12th – 70% & above Graduation (B.Tech/B.E) & PG (MBA/PGPM/PGDM)– 60% & above Show more Show less
Position Snapshot: Are you passionate about people, purpose, and creating awesome experiences? Newgen is looking for a dynamic Talent Acquisition Specialist with 3–5 years of experience in a mid-sized IT Product/Services company. If you're excited about full-cycle hiring, love connecting with tech talent, and want to shape the future of work — this role is for you! We value fresh perspectives, creativity and energy. 🎯 What You'll Be Rocking • 💡 Talent Sourcing: Use job boards, social media, and professional networks to scout amazing talent. • 👀 Smart Screening: Shortlist profiles, take initial calls, and match candidates to the right roles. • 🤝 Candidate Experience: Build authentic relationships, ensure a smooth and engaging recruitment journey. • 🎯 Strategy Partnering: Team up with hiring managers to design smart hiring strategies that deliver. • 🧠 Interviewing: Conduct well-structured, unbiased interviews to assess skills, cultural fit, and potential. • 📅 Interview Coordination: Be the glue between candidates and panels. Schedule. Remind. Repeat. • 🚀 Onboarding Buddy: Ensure a seamless onboarding for our new joiners — from paperwork to their first hello. • 🌟 Employer Branding: Help us shine online and offline! Engage in branding initiatives and career storytelling. • 📊 Track & Report: Keep tabs on recruitment data and help us make data-backed decisions. • 🤝 Vendor Connects: Collaborate with staffing partners and drive results through strong relationships. 📚 What You Bring • ✅ 3–5 years of recruitment experience in tech-focused environments (mid-size IT/Services organizations preferred). • 🎓 Master’s degree in HR, Business Admin, Psychology or a relevant field is a plus. • 🛠️ Tech-savvy with ATS, HRIS, and recruitment tools. • 🗣️ Excellent communication and stakeholder management skills. • 🧩 Super organized — can juggle roles and timelines with ease. • 🌐 Up-to-date on industry trends, employment norms, and best practices. • 📜 HR certifications are great to have (LinkedIn/SHRM/Naukri). • 🔍 Skilled in Boolean search, advanced sourcing, and talent pipeline creation. • 📈 Analytical mindset — interpret hiring data and improve process efficiency. 💼 Core Strengths We Value • 🔐 Integrity First: Professionalism, ethics, and confidentiality are non-negotiable. • 💻 Tech Familiarity: Understanding of tech stacks like Java, Python, Node.js, React, Angular, QA, DevOps, Cloud, and Data Science. • 🎤 Interview Pro: You can lead structured interviews and help make smart hiring decisions with insightful feedback. 🌍 Why Newgen? At Newgen, we’re not just about work — we’re about impact. A global leader in digital transformation, our low-code cloud platform powers content-driven, customer-obsessed business applications across industries. Whether it's onboarding, lending, or digital services — we simplify it all with speed and agility. Join a future-forward workplace where innovation meets collaboration. We celebrate diverse voices, champion work-life flow, and give you the tools to grow, thrive, and lead. Show more Show less
About US: Newgen Software is a globally recognized provider of Low Code Automation Platform for Digital Transformation. The company has been recognized by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. It has been positioned in the Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPM-Platform-Based Case Management frameworks. Newgen is certified for ISO 9001:2008, ISO 27001:2013, CMMi Development (v1.3) Level 3 and CMMi Services(v1.3) Level 3. Role Overview: We are seeking a dynamic and high energy, experienced and strategic Talent Acquisition professional to lead the function / BU recruitment function. The ideal candidate will be responsible for building robust hiring strategies, partnering with business leaders, and ensuring timely and quality talent acquisition to support business growth. This role requires a strong understanding of full-cycle recruitment, team management, employer branding, and data-driven hiring practices. Key Responsibilities: Partner with CXOs, business heads, and HRBPs to understand talent needs, role requirements and workforce plans. Advise business leaders on market trends, hiring strategies, and candidate availability. Define and execute a scalable and forward-looking talent acquisition strategy for a Business Vertical / BU. Provide data-driven insights and market trends to hiring stakeholders to influence and optimize recruitment decisions. Develop and monitor key TA metrics (e.g., time to hire, cost per hire, quality of hire). Lead and mentor the recruitment team. Set KPIs and track performance of recruiters; ensure adherence to process and quality metrics. Manage leadership, niche, and volume hiring across functions (Tech, Sales, Operations, etc.). Ensure smooth coordination of end-to-end recruitment processes – from requisition to onboarding. Drive improvements in candidate engagement and experience throughout the hiring journey. Lead initiatives to strengthen employer brand and candidate experience. Partner with marketing and internal communications to promote the organization as an employer of choice. Build and manage relationships with recruitment partners, RPOs, and staffing vendors. Present hiring dashboards, analytics, and insights to senior management. Recommend data-backed improvements to optimize sourcing, conversion, and retention. Required Skills & Qualification: 10–12 years of experience in Talent Acquisition, with demonstrated success in leading high-volume and leadership hiring preferably within a fast-paced, global IT services or software product organization. Exceptional interpersonal, negotiation, and stakeholder management skills. Strong written and verbal communication, with the ability to influence and engage across different levels of the organization. Master’s degree/MBA in Human Resources or related field.
We are looking for an Oracle Database Admin L1 with 2 to 3 years of experience to join our Infra Delivery team. The ideal candidate will assist in the maintenance and management of our Oracle databas We are looking for an Oracle Database Admin L1 with 2 to 3 years of experience to join our Infra Delivery team. The ideal candidate will assist in the maintenance and management of our Oracle database systems, ensuring their optimal performance and security. Responsibilities: • Installation, configuration, and maintenance of Oracle database systems. • Perform regular database updates and patches. • Monitor database performance and troubleshoot issues. • Manage user accounts and permissions. • Perform and verify database backups and restores. • Implement and enforce database security policies. • Manage storage structures within the Oracle database. • Provide support for database-related issues. • Document database configurations, procedures and backup schedules. Qualifications: • Bachelor's degree in computer science, Information Technology, or a related field. • 2 to 3 years of experience in Oracle database administration. • Basic knowledge of SQL and PL/SQL. • Familiarity with database backup and recovery procedures. • Oracle Certified Associate (OCA) certification will be an added advantage. • Good problem-solving and communication skills.
We are looking for an Oracle Database Admin L1 with 2 to 3 years of experience to join our Infra Delivery team. The ideal candidate will assist in the maintenance and management of our Oracle databas We are looking for an Oracle Database Admin L1 with 2 to 3 years of experience to join our Infra Delivery team. The ideal candidate will assist in the maintenance and management of our Oracle database systems, ensuring their optimal performance and security. Responsibilities: • Installation, configuration, and maintenance of Oracle database systems. • Perform regular database updates and patches. • Monitor database performance and troubleshoot issues. • Manage user accounts and permissions. • Perform and verify database backups and restores. • Implement and enforce database security policies. • Manage storage structures within the Oracle database. • Provide support for database-related issues. • Document database configurations, procedures and backup schedules. Qualifications: • Bachelor's degree in computer science, Information Technology, or a related field. • 2 to 3 years of experience in Oracle database administration. • Basic knowledge of SQL and PL/SQL. • Familiarity with database backup and recovery procedures. • Oracle Certified Associate (OCA) certification will be an added advantage. • Good problem-solving and communication skills.
What we are looking for Proven and demonstrated success in presales of software solutions. Proficiency in analyzing the customers business, applications and converting the business needs into viable technical solutions. Relevant industry experience primarily in any of Banking/Enterprise/SSC/Healthcare/Insurance Verticals. Passion for ECM, BPM and other related solutions. Engineering Graduates alongwith MBA having 6-10 years of experience in Presales or as Business Analyst in IT Industry Excellent written and verbal communication, interpersonal skill, negotiation, presentation and business acumen Good Techno functional consultant with a passion to work with products and solutions Having worked on products and solutions, giving and making demos/PoCs. Techno functional skills Extrovert, team player, self-starter and proactive To be successful in the role, you need A keen interest towards a pre-sales role, responsibility and challenges that comes with it. He / she should be a well-organized, confident, self-motivated, team player, resourceful, responsive, dependable, creative and innovative professional. A good understanding of any ECM and BPM product Flair of working on products and solutions Good knowledge of Newgen competitors is desired. Key responsibilities will include Proactively looking for creative ways to position Newgens Solution by incorporating specific industry/domain expertise and business/functional knowledge. Working closely with sales team to provide clarifications and answers to customer queries requiring deep product expertise on timely manner. Carrying out Proof of Concepts to demonstrate how Newgens solution could meet customer requirements and deliver values. Ensure compliance to System and Processes such as legal & commercial terms, Proposals, RFPs, RFIs, BOM etc. Giving demos of Newgen products and solutions and creating proof of concepts Developing and maintaining comprehensive knowledge of Newgens products and similar competitive products to effectively compares/competes and position Newgen.,
As an HR Business Partner (HRBP) at Newgen in Noida, India, with 3-6 years of experience, you will play a crucial role in aligning HR strategy with business goals, enhancing employee engagement, and leveraging HR analytics to drive organizational success. Your key responsibilities will include partnering with business units to provide guidance on HR-related matters, workforce planning, and organizational development. You will collaborate with leaders to address complex employee relations issues and drive HR initiatives that support business objectives. You will be responsible for developing and implementing strategies to boost employee engagement and satisfaction. This will involve conducting surveys, analyzing feedback, and recommending action plans to improve workplace culture and employee morale. Utilizing data-driven insights will be essential in informing HR strategies and decision-making. You will analyze HR metrics and trends to identify areas for improvement and measure the effectiveness of HR programs and initiatives. Supporting talent acquisition efforts by partnering with recruitment teams to attract and retain top talent will be another key aspect of your role. You will oversee performance management processes, including goal setting, feedback, and development planning. Ensuring HR policies and practices comply with legal and regulatory requirements will be part of your responsibility. You will advise managers and employees on policy matters and handle escalations as needed. Your role will also involve assisting in managing organizational change initiatives, including restructuring, mergers, and acquisitions. Providing support to employees and leaders during transitions to ensure smooth implementation will be crucial. To be successful in this role, you should have 3-6 years of experience in HR business partnering, employee engagement, and HR analytics, preferably within a fast-paced corporate environment. A Masters Degree in Human Resources, Business Administration, Psychology, or a related field is required. An HR certification (e.g., SHRM-CP, PHR) would be a plus. Strong analytical and problem-solving skills, excellent interpersonal and communication skills, and an in-depth understanding of HR practices, employment laws, and best practices in employee engagement and analytics are essential for this role. Proactivity, strategic thinking, and the ability to handle sensitive information with discretion and maintain confidentiality are key attributes. At Newgen, we offer growth opportunities for professional development and career advancement within a growing organization. You will work in a dynamic and supportive team atmosphere with a focus on innovation and excellence. We provide competitive compensation, including a competitive salary and benefits package, health insurance, retirement plans, and more. If you are a dedicated HR professional with a passion for driving business success through strategic HR practices, we would love to hear from you. Join us on our journey to excellence by applying today.,
The responsibilities of this position include: - Positioning solutions offerings to customers - Extending and managing COEs portfolio of industry solutions through collaboration with Sales and delivery teams - Conducting Demo, POCS, Workshop for prospects, customers, and partners - Establishing thought leadership by consistently building brand reputation, applying technology innovatively, establishing competitive advantage, and actively contributing through social media channels like blogs, webinars, and White papers - Functional scoping of complex RFPS, RFIS, and opportunities - Preparing scope-of-work and proof-of-concept documents - Delivering functional and technical presentations to clients, partners, SIs, and Analysts - Supporting sales and presales teams in expanding Analyst engagements in the respective domain Skills Required: - Proficiency in the MS-Office suite - Availability to travel within India/Outside India as per project requirements - Experience in collaborating with multiple stakeholders such as Sales, Product Engineering, and Delivery - Strong communication and interpersonal skills - Self-motivated individual with a passion for learning and adapting to new technologies Preferred Skill Set: - Experience in market research and value proposition Desired Profile: - Analytical Thinker - Strong Coordination & multitasking skills - Excellent Command over English - Knowledge in System Architecture/Solution Design - Understanding of Technology Trends - Research Orientation - Sales Cycle Estimation and Proposal skills Education Qualification: - 10th & 12th with 70% & above - Graduation + MBA with 60% & above,
You will be a part of a globally recognized provider of Low Code Automation Platform for Digital Transformation. The company has received acknowledgments from prominent analyst firms such as Gartner, Forrester, Frost and Sullivan, and IDC. Newgen Software is known for its presence in Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and BPM-Platform-Based Case Management frameworks. The company upholds certifications for ISO 9001:2008, ISO 27001:2013, CMMi Development (v1.3) Level 3, and CMMi Services (v1.3) Level 3. As a Talent Acquisition professional, you will play a pivotal role in leading the recruitment function for a Business Vertical or Business Unit. Your responsibilities will include developing effective hiring strategies, collaborating with business leaders, and ensuring the acquisition of top talent to support business expansion. This position demands a comprehensive understanding of full-cycle recruitment, team leadership, employer branding, and data-driven recruitment practices. Key Responsibilities: - Collaborate with CXOs, business heads, and HRBPs to grasp talent requirements, role specifics, and workforce strategies. - Provide guidance to business leaders on industry trends, recruitment tactics, and candidate availability. - Formulate and implement a scalable talent acquisition strategy for a Business Vertical or Business Unit. - Offer data-driven insights and market analysis to hiring stakeholders to enhance recruitment decisions. - Establish and oversee essential Talent Acquisition metrics like time to hire, cost per hire, and quality of hire. - Supervise and guide the recruitment team, setting KPIs and monitoring recruiter performance. - Manage recruitment processes for leadership, specialized, and bulk hiring across various functions. - Ensure seamless coordination from requisition to onboarding in the recruitment lifecycle. - Enhance candidate engagement and experience throughout the hiring process. - Lead endeavors to fortify employer brand and candidate satisfaction. - Cultivate relationships with recruitment partners, RPOs, and staffing vendors. - Present hiring analytics, dashboards, and insights to senior management. - Recommend data-centric enhancements to optimize sourcing, conversion, and retention strategies. Required Skills & Qualifications: - Possess 10-12 years of Talent Acquisition experience, showcasing proficiency in high-volume and leadership hiring, preferably in a fast-paced global IT services or software product organization. - Exhibit outstanding interpersonal, negotiation, and stakeholder management abilities. - Strong written and verbal communication skills, enabling effective engagement across various organizational levels. - Hold a Master's degree or MBA in Human Resources or a related field.,
You are seeking an Oracle Database Admin L1 with 2 to 3 years of experience to become a part of the Infra Delivery team. Your primary responsibility will involve maintaining and managing Oracle database systems to ensure optimal performance and security. Your duties will include: - Installing, configuring, and maintaining Oracle database systems. - Performing regular updates and patches on the databases. - Monitoring database performance and troubleshooting any issues that arise. - Managing user accounts and permissions within the databases. - Executing and validating database backups and restores. - Implementing and upholding database security policies. - Handling storage structures within the Oracle database. - Providing assistance for any database-related problems. - Documenting database configurations, procedures, and backup schedules. To qualify for this role, you should possess: - A Bachelor's degree in computer science, Information Technology, or a related field. - 2 to 3 years of experience in Oracle database administration. - Basic understanding of SQL and PL/SQL. - Familiarity with database backup and recovery processes. - Possession of an Oracle Certified Associate (OCA) certification would be advantageous. - Strong problem-solving abilities and effective communication skills.,
Position Overview: HR Lead Product We are seeking a strategic and visionary HR Lead to architect the future of our core product teams and drive the evolution of a world-class product organization. This role goes beyond traditional HR—it demands a powerful blend of strategic foresight, hands-on execution, and strong business acumen tailored to the pace of product-driven technology companies. As a key partner to business leaders, Product & Engineering Heads, and CXOs, you will be instrumental in scaling the organization, fueling innovation, and nurturing a culture of excellence in a rapidly growing environment. Key Duties and Responsibilities: Strategic Partnership: Serve as a trusted advisor and thought partner to leadership, shaping people strategies that directly fuel business outcomes. Align talent priorities with organizational objectives, product strategy and evolving team dynamics to accelerate growth. HR Frameworks & Policies for Scale: Architect and implement agile, scalable HR frameworks designed for a fast-moving, product-first environment. Continuously refine policies to reflect global best practices while ensuring they remain adaptive to innovation-driven need Talent Management & Leadership Development: Lead workforce planning, succession pipelines and organizational design to ensure the availability of future-ready leaders and niche product talent. Build a culture of continuous leadership growth and resilience. Compensation & Rewards Strategy: Design market-leading, competitive compensation structures, equity programs, and recognition systems that balance fairness, performance, and retention. Ensure alignment with business growth goals and product-market benchmarks Next-Gen Talent Acquisition: Drive strategic hiring for key product roles (Product Managers, Solution Architects, Engineers, Data Scientists, UX Specialists) using innovative sourcing approaches such as hackathons, skill-based assessments, and cultural-fit evaluations. Learning & Capability Building: Create future-ready learning ecosystems by addressing capability gaps, enabling technical upskilling, and implementing leadership development programs to nurture innovation, adaptability, and excellence. Performance & Career Architecture: Redefine performance management with agile frameworks (OKRs, innovation KPIs, impact-based metrics). Establish structured, transparent career paths for both Individual Contributors and People Managers, fostering growth and retention. Culture & Employee Engagement: Champion a high-trust, high-performance culture by leading engagement initiatives—innovation forums, employee councils, focus groups, and wellness programs—driving belonging, collaboration, and productivity Employer Branding & Ecosystem Leadership: Position the company as a top employer in the product-tech space through strategic branding campaigns, thought leadership, and strong campus/industry partnerships. Build a reputation that attracts world-class product talent Retention & Career Growth: Design personalized retention strategies and career development frameworks for critical and high-potential talent, ensuring long-term engagement and reduced attrition in high-demand product functions. Data-Driven HR Excellence: Harness the power of HR analytics to deliver actionable insights on attrition trends, hiring funnels, engagement drivers, and workforce productivity. Leverage data to predict challenges and influence leadership decisions Skills & Qualifications: MBA/PGDM in HR from Tier-1 or Tier-2 institutes. 12–15 years of HR experience, including 5+ years in product-based IT companies Proven expertise in: Product organization dynamics (engineering culture, agile HR practices). HR analytics (attrition modeling, hiring effectiveness, workforce planning). Compensation benchmarking for product vs. services tech roles. Stakeholder management with senior leaders (CTO, Product & Engineering Heads, CXOs). Strong business orientation with the ability to balance people priorities with organizational growth needs. Excellent communication, influencing, and change management skills About Newgen: Newgen is a global leader in digital transformation, empowering enterprises with a low-code platform to develop complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, Newgen’s platform supports diverse industries in unlocking simplicity with speed and agility. Read more here: https://newgensoft.com/
You are a strategic and visionary HR Lead responsible for architecting the future of core product teams and driving the evolution of a world-class product organization. Your role goes beyond traditional HR as it requires a blend of strategic foresight, hands-on execution, and strong business acumen tailored to the pace of product-driven technology companies. As a key partner to business leaders, Product & Engineering Heads, and CXOs, you will play a crucial role in scaling the organization, fueling innovation, and nurturing a culture of excellence in a rapidly growing environment. Your responsibilities include serving as a trusted advisor and thought partner to leadership, aligning talent priorities with organizational objectives, and accelerating growth. You will architect and implement agile, scalable HR frameworks, lead talent management, and develop future-ready leaders and niche product talent. Designing market-leading compensation structures, driving strategic hiring for key product roles, and creating future-ready learning ecosystems are also part of your key duties. You will redefine performance management, establish transparent career paths, champion a high-performance culture, and position the company as a top employer in the product-tech space. Designing personalized retention strategies, harnessing the power of HR analytics, and delivering actionable insights on attrition trends are essential aspects of your role. To be successful in this position, you should have an MBA/PGDM in HR from Tier-1 or Tier-2 institutes with 12-15 years of HR experience, including 5+ years in product-based IT companies. Proven expertise in product organization dynamics, HR analytics, compensation benchmarking, and stakeholder management is required. Strong business orientation, excellent communication, influencing, and change management skills are also crucial for this role. About Newgen: Newgen is a global leader in digital transformation, empowering enterprises with a low-code platform to develop complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, Newgen's platform supports diverse industries in unlocking simplicity with speed and agility.,
Nature of work Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works c Nature of work Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets. Role definition: Business • Acts as a SPOC between the Customer and Newgen (both delivery and account management teams) • Positioning Newgen’s Product and/or services to the customers. • Identify continuous growth opportunities for new business as per account expansion target. • Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment. • Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target. • Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary. • Build proposals for the new opportunities and involve CRM / Business Head, as needed. • Create, review and periodic update of all opportunities at Salesforce.com. • Follow the OEA process and guidelines. • Build relationship with Key Decision Makers as well as Users. Customer Satisfaction • Manage customer satisfaction and ensure high customer satisfaction. • Ensure for every delivery Client Sign-Off and acceptance are in place • Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both) Customer Retention • Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition. Implementation • Responsible for the end to end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates. • Lead or step in as a System Analyst, whenever required. • Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues. Collection • Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline. Qualification and Experience • MBA and/ or engineering from a premier institute. • 6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales. Skill Set Required • Knowledge of system integration issues • Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices • Strong customer orientation and ability to establish and maintain effective work relationships at all levels. • Ability to gather and analyze data and draw logical conclusions. • Thorough understanding of Project Management methodologies and tools. • Good analytical capabilities and excellent time management skills. • Excellent oral and written communication skills including presentation skills. • Must be comfortable working with and cross-functional teams. • Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target • Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer. • Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.
Nature of work Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets. Role definition: Business Acts as a SPOC between the Customer and Newgen (both delivery and account management teams) Positioning Newgen’s Product and/or services to the customers. Identify continuous growth opportunities for new business as per account expansion target. Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment. Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target. Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary. Build proposals for the new opportunities and involve CRM / Business Head, as needed. Create, review and periodic update of all opportunities at Salesforce.com. Follow the OEA process and guidelines. Build relationship with Key Decision Makers as well as Users. Customer Satisfaction Manage customer satisfaction and ensure high customer satisfaction. Ensure for every delivery Client Sign-Off and acceptance are in place Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both) Customer Retention Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition. Implementation Responsible for the end to end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates. Lead or step in as a System Analyst, whenever required. Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues. Collection Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline. Qualification and Experience MBA and/ or engineering from a premier institute. 6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales. Skill Set Required Knowledge of system integration issues Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices Strong customer orientation and ability to establish and maintain effective work relationships at all levels. Ability to gather and analyze data and draw logical conclusions. Thorough understanding of Project Management methodologies and tools. Good analytical capabilities and excellent time management skills. Excellent oral and written communication skills including presentation skills. Must be comfortable working with and cross-functional teams. Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer. Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.
Position Overview The Engagement Manager (EM) is responsible for managing relationships with named customers, ensuring the delivery and demonstration of our value proposition by leveraging industry best practices in BPM (Business Process Management) and ECM (Enterprise Content Management) domains. The EM works closely with CRM and Delivery Heads to achieve business goals and targets. Key Responsibilities Business Management Act as the Single Point of Contact (SPOC) between the customer and Newgen’s delivery and account management teams. Position Newgen’s products and services effectively to customers. Identify continuous growth opportunities to meet account expansion targets. Manage ongoing engagements including implementation, change requests, renewal of ATS/AMC, resource deployment, additional licenses, and process expansions. Collaborate with Delivery Head and CRM to review progress on implementations, new business opportunities, and financial targets (Booking, Billing, Collection). Engage actively in client mining activities such as POCs and demos. Develop proposals for new opportunities involving CRM and Business Heads as needed. Maintain and update all opportunities in Salesforce.com periodically. Adhere to OEA processes and guidelines. Build and nurture relationships with key decision makers and users. Customer Satisfaction Manage and ensure high levels of customer satisfaction. Obtain client sign-offs and acceptance for every delivery milestone. Collect customer feedback post-SRS/Functional Specifications and UAT for all implementations. Customer Retention Demonstrate and deliver value propositions using industry best practices to retain accounts and outpace competition. Implementation Take ownership of end-to-end delivery immediately after order receipt, including the handoff process, project sign-offs, and site go-live dates. Lead or support as a System Analyst when necessary. Manage and resolve operational issues related to specific engagements, including technical and delivery challenges. Billing and Collections Oversee billing, contracting, raising invoices, and collection of payments as per agreed terms and timelines. Qualifications & Experience MBA and/or Engineering degree from a premier institute. 6 to 12 years of overall experience, including 4-5+ years post-MBA experience in delivery, project management, client engagement, or presales. Required Skills Strong knowledge of system integration challenges. Expertise in estimation, planning, project management, budgeting, and quality assurance related to ECM/BPM domains. Strong customer orientation with the ability to build and maintain effective relationships at all organizational levels. Analytical skills with the ability to gather and interpret data to draw logical conclusions. Comprehensive understanding of project management methodologies and tools. Excellent time management and organizational skills. Exceptional oral and written communication, including presentation capabilities. Comfortable working across cross-functional teams. Proactive relationship management to develop a sales pipeline and increase company visibility within accounts. Ability to prioritize and coordinate customer requests to provide the highest service levels. Strong customer focus and relationship-building skills. Reporting Reports to Delivery Manager