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AMERICAN EXPRESS
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Customer Service Analyst T3-I

Customer Service Analyst T3-I

AMERICAN EXPRESS

0 - 1 years

2 - 3 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

project management anti money laundering team management customer service sla problem management change management customer support technical support people management skills service desk kyc incident management compliance communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

All incoming remittances to be accurately processed within SLA
Re-educating customer payment behaviors
Driving process enhancements, increasing efficiencies
Reducing values of untraceable funds received, minimizing values in suspense accounts
Identifying opportunities to improve current working practices
Adhere to the strict compliance regulations and culture, ensuring controls completed daily
Escalate any market impacts in a timely manner
Payment queries and investigation to be completed within SLA s

The successful candidate needs to be an organized, energetic individual with well-developed communication skills. Attention to detail and the ability to maintain a high level of accuracy whilst working under pressure is essential, with an ability to work as part of a team ensuring team goals are achieved, a high level of numeracy and analytical skills is required. Including the below:

Ability to identify, gather and analyze complex information
The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
Flexible and adaptable to ever changing environments, embracing change.

Minimum Qualifications

Good Communication Skills.
Ability to research and analyze complex information.
The ability to organize and manage deadlines, adapting your time to changing priorities to meet the needs of the department
Flexible and adaptable to ever changing environments, embracing change
Minimum rating G3 AND L3

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Customer Service Analyst T3-I