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Customer Service Analyst T2-II

1 - 2 years

7 - 8 Lacs

Gurgaon

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Career development Interpersonal skills Excel Compliance GCP MIS Finance Wellness Customer experience Customer Service Analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. How will you make an impact in this role? Ensure KYC Information is validated and submitted to Regulators in accordance with SBS/GDC regulations/guidelines and in partnership with the Compliance team Relevant System Updates Coordination for Record Retention and Retrieval Update Customer demographic information on Source of Record Work with Different Linkages for Effective Execution of Team Objectives Teamwork in Implementing Key Initiatives to Achieve the Objectives of The Unit Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set Handling customer escalations and providing relevant resolutions Assisting various stakeholders such as Compliance, GCP, ECU for adhoc activities Participate, Collate, Generate and Report MIS to various stakeholders Communication to be shared between KYC and SRT (Front line team) for customer s input Minimum Qualifications Graduate with minimum 1 to 2 years experience Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required Able to prioritize and work well under pressure, with particular attention to detail Strong problem-solving skills Compliant with Company Policies and Procedures Preferred Qualifications Knowledge of AML & KYC Knowledge on Lexis Nexis, CLIC and Raven Proficient with Microsoft Excel and Word Excellent communication skills are a must, including superior written and verbal communications skills

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AMERICAN EXPRESS
AMERICAN EXPRESS
www.americanexpress.com/

Financial Services

New York NY

10001 Employees

241 Jobs

    Key People

  • Stephen Squeri

    Chairman and Chief Executive Officer

  • Jeffrey C. Campbell

    Chief Financial Officer

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