Job Description At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role The Infrastructure Data & Analytics team unifies FinOps, Data Science and Business Intelligence to enable Technology cost transparency, infrastructure performance optimization and commercial efficiency for the enterprise through consistent, high-quality data and predictive analytics. This team within Global Infrastructure aims to establish and reinforce a culture of effective metrics, data-driven business processes, architecture simplification, and cost awareness. Metric-driven cost optimization, workload-specific forecasting and robust contract management are among the tools and practices required to drive accountability for delivering business solutions that derive maximum value. The result will provide a solid foundation for decision-making around cost, quality and speed. We are seeking a strong, data-driven Senior Technical Program Manager who knows that delivering on that promise takes foresight, planning and agility. The Sr. Technical Program Manager will be a key member of the team, and will leverage their technical knowledge and project management skills to drive delivery of our data architecture target state implementation, data model migration, and data automation workstreams that underpin our Infrastructure Data Visualization Portal and other capabilities. They will translate business decisions into data analytics and visualization requirements, prioritize the team's sprint backlog, and support engagement with data providers to ensure data is accessed and ingested consistently and correctly. This individual will be responsible for ensuring excellent and timely execution following agile practices and implementing appropriate agile ceremonies to manage risks and dependencies. This individual will require a unique blend of strong data analytics and leadership skills to manage and prioritize the data requirements across our suite of data and analytics tools and dashboards. They will bring passion for data-driven decisions, user experience, and execution to the role. Key responsibilities include: Steer execution of data architecture and data model migrations to meet the needs ofFinOps, Data Science and Business Intelligence teams, as well as other key partners Lead technical program conversations on architectureal approach, system design and data management and compliance Actively manage backlog for data migration, automation, and ingestion workstreams Develop and maintain data source and feature request ticketing process in Jira Partner across ID&A teams to ensure data requirements are met and timeline risks are managed and mitigated Establish appropriate agile processes to track and manage dependencies across disciplines in staying on track to meet short-term and long-term implementation roadmaps Collaborate with product teams to refine, prioritize, and deliver data and feature requirements through technical acumen, customer-first perspective, and enterprise mindset Support development of appropriate reporting processes to measure OKRs and performance metrics for delivery of our data lake architecture Create an environment of continuous improvement by steering and delivering reflective conversation and regular retrospectives, project standups, workshops, communications, and shared processes to ensure transparency of development process and project performance Facilitate stakeholder engagement, decision-making, and building trust across data providers and critical stakeholders Work with IT Asset Management, Enterprise Architecture, and Business & Vendor Management teams to define enterprise-scalable solutions that meet the needs of multiple stakeholders Partner with data engineering teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions Facilitate and prepare content for leadership updates on delivery status and key decisions needed to support project delivery and de-risk implementation obstacles Partner in PI planning meetings and other Agile ceremonies for the team: pressure testing plans for feasibility and capacity Monitor and ensure compliance with SDLC standards Ensure and instill documentation best practices to ensure designs meet requirements and processes are repeatable Leverage the evolving technical landscape as needed, including AI, Big Data, Machine Learning and other technologies to deliver meaningful business insights Establish ongoing metrics and units of measurement to clearly define success and failure points and to guide feature/capability prioritization based on business priorities Draft impactful and comprehensive communications, presentations, and talking points for key business reviews, executive presentations, and discussions escalate and facilitate resolution of risks, issues, and changes tied to product development Act as point of contact for internal inquiries and key partnerships across Technology and business teams Minimum Requirements: 9 + years of experience delivering data lake or backend data platform capabilities and features built using modern technology and data architecture techniques Proven track record for managing large, complex features or products with multiple partners Technical understanding of event-driven architectures, API-first design, cloud-native technologies, and front-end integration patterns in order to discuss technical challenges about system design and solutioning Ability to create clarity and execute plans in ambiguity, and to inspire change without direct authority Self-starter who is able to provide thought leadership and prioritization with limited guidance and in a complex environment Experience in data analytics, data architecture, or data visualization Outstanding influential and collaboration skills ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross-team communication Experience facilitating Agile, Scrum or other rapid application development teams to deliver technology solutions on time, on budget, and to spec Capable of leading technology and culture change with excellent strategic and technical thought leadership, and strong program management skills High attention to organization and detail in a deadline-driven work environment Proven ability to solve problems and resolve issues with appropriate communications and escalation criteria Outstanding oral and written communication skills with strong personal presence active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities Deep understanding of the full lifecycle of rpodcut development, from concept to delivery, including Test Driven Development (TDD) Understanding of complex software delivery including build, test, deployment, and operations conversant in AI, Data Science, and Business Intelligence concepts and technology stack Experience working with technology business management, technology infrastructure or enterprise architecture teams a plus Experience with design and coding across one or more platforms and languages a plus Bachelor's degree in computer science, data engineering, data analytics, or other technical discipline, or equivalent work experience preferred We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Description At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Business Outcomes: Understand the business needs and design high quality software applications in timely manner to fulfill those needs Identify and adopt new technologies to solve existing business needs and predict future challenges. Leadership Outcomes: Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world's best customer experiences every day Minimum Qualifications: Bachelor's Degree in related field preferred proven industry experience. 3-5 years of full stack software development with good hands-on experience across all tiers of the application. Experience in building & hosting applications on cloud is a plus. Experience in developing software applications using agile methodologies. Experience in supporting production issues post implementation. Knowledge/Skills: Full stack software development using Java 11 or higher with Spring framework, Spring Boot, REST APIs, microservices architecture, RDBMS (Postgres/Oracle or similar) , UI design & development using Angular or React Work with Java and ReactJS stack to build user experiences and business services, using American Express frameworks and cloud platform. Experience in delivering software using DevOps practices like CI,CD, Automated testing, Alerting & Monitoring etc., Good understanding of application security principles & remediating vulnerabilities. Understanding of multi-tier application architectures and related development Proven experience in creating automated tests using test frameworks. Knowledge and understanding of the SDLC/ AGILE principles. Understanding of BDD & TDD practices. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Description At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the role: The FX Exposure Identification CoE is part of the Middle Office Controllership team within Global Treasury Controllership Organization and is responsible for exposure identification & analysis pertaining to transactions arising from foreign currency transactions and equity translation exposure arising from AXPs foreign subsidiaries. Responsibilities: - Identify the foreign currency underlying exposure from Ledger transactions and support GTO in appropriately hedging the fx exposures. - Prepare month end FX exposure adequacy packages for multiple markets to ensure adequate FX hedging across AXP. - Accounting & Reporting of FX Trades to hedge the foreign exchange exposure resulting from cross-currency transactions within American Express Company and its subsidiaries - Lead & provide advisory support on companywide initiatives for items pertaining to FX accounting - Support ongoing projects within the team - Maintain accounting controls to ensure compliance with SOX, Bank Holding Company regulations, and AXP internal guidelines. - Lead and participate in projects related to Treasury/Business partner driven initiatives by providing appropriate advisories on FX. - Identify simplification and automation opportunities and work towards implementing them. - Analyze the drivers that impact the P&L due to FX and implement controls to mitigate the fx impact. Technical Skills/Capabilities: - Strong Accounting skills including technical areas of ASC 830 (FAS 52) related to Currency Remeasurement & Translation and ASC 815 (FAS 133) related to FX Hedge Accounting, analysis and reporting We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Description At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role This position is responsible for administrative support for two Vice Presidents within Technology. The role is also integral to enabling multiple highly dynamic teams within a high paced environment. The day-to-day responsibilities require seamless collaboration across a wide range of business partners both inside and outside of American Express. The optimal candidate needs to be extremely proactive in anticipating and adapting to the shifting needs of organization leaders. They also must be experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to fluidly navigate all levels within and across large organizations will also be critical to success. Day to day responsibilities include, but are not limited to: Organizing and proactively maintain calendars across time zones. General follow-ups to effectively meet deadlines and commitments Working closely with other administrative assistants on office operations and providing back-up support when needed Maintaining headcount reporting, organizational charts, and department distribution lists Organizing internal and external business meetings, making all necessary arrangements including sending invites, reserving rooms, Webex setup, and arranging catering Ensuring timely preparation and processing of expense reports Coordinating travel arrangements, including air, hotel, transfers, and visas when needed Assist with India based supported colleague engagement activities Other ad hoc administrative work, as needed Minimum Qualifications 3 - 5 years of experience as an Executive Assistant Excellent calendar management skills across time zones Ability to quickly adapt and be flexible in a dynamic workplace Ability to effectively deal with a broad range of contacts and personalities - internal and external High level of integrity required for handling sensitive and confidential information Exceptional organizational, administrative, and interpersonal skills Ability to prioritize multiple tasks with minimal guidance Strong written and verbal communication skills Extremely thorough with a high level of attention to detail and quality timely follow up Proven team player with ability to collaborate across groups and influence others Experience in providing support remotely to a geographically disbursed team Strong proficiency with MS Office, including Word, Excel, PowerPoint and Outlook Experience with Ariba, Concur or AMEX systems is desirable Positive, can-do attitude Commitment to ongoing learning and development Preferred Qualifications Advanced Excel skills Advanced Power Point skills Final accounting We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Description At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex's Global Loyalty and Benefits organization and let's lead the way together. Global Loyalty and Benefits Global Loyalty and Benefits powers the Membership Reward points, Amex Offers, Insurance, and Card benefits for 112+ million cards in 58+ markets worldwide. This Position is for Global Loyalty and Benefits Engineering Department. About the job We are looking for who individuals who are driven to help in our transformation journey as we decommission legacy applications and move to our modern platform that is based on event driven architecture and employs cutting edge technologies such as Golang, Docker, Kafka and Postgres. This platform is highly scalable and capable of supporting up to 10,000 TPS. Key Responsibilities: Understand the Loyalty and Benefits domain and how it powers the AMEX experience for customers Learn and support our legacy applications and modern platforms to develop a deep understanding of all functional workflows. Work closely with product owners and/or other technology counterparts globally as needed to further our initiatives targeting business growth, cost savings, platform maintenance and platform modernization. Participate in agile development processes including sprint planning, stand-ups, demos and retrospectives Ability to come up with multiple architectural solutions, present pros and cons and influence stakeholders towards a small technical solution Be actively involved in low level design, coding, lead code reviews and unit and E2E testing in. Assist with production deployment and ensure smooth CI/CD pipeline process. Co-ordinate delivery of the project across global teams. Manage risk through all stages of project life cycle. Be a role model for engineering excellence within the team driving adoption of CICD and DevOps practices. Take ownership and lead initiatives. This could also involve leading a small team. Minimum Qualifications : Bachelor's degree in computer science, computer science engineering, or related experience required with 4+ years of experience in software development Delivered complex projects where complexity is a function of domain knowledge required, technical implementation and stakeholders. Ability to independently work with product and business to gather requirements, architect and implement solutions. Experienced in leading a team of 2-3 people. Experience in software development in Go, container-based technologies (docker, Kubernetes), GIT, Jenkins, TDD/BDD, mocking frameworks, CICD gates on security, code coverage and code quality. Experience with distributed systems, micro services architecture (REST) and messaging services such as Kafka. Experience working with relational/NoSQL databases Experience working with Comcast Rulio or some type of rules engine. Ability to work in a team environment as well as independently Commitment to write clean maintainable code with good documentation practices We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Description At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About The Role This position will be responsible for auditing (Second line of defense testing) the Business Units across markets against applicable regulatory thereby enable the Market Compliance Officers gain assurance regarding the management of the company's compliance risk. Responsibilities Timely execution of fieldwork & testing of a core responsibility across all areas of laws - AML, Privacy, Anti-corruption, Consumer Protection & Fairness, etc. Regular and timely dialogue and communication on the progress of the work and potential findings to the Manager Compliance Testing Team and local Market Compliance Officers. Ability to identify and communicate findings with senior stakeholders (Directors, VPs, etc) and obtain concurrence of the findings. Be confident with stakeholder management From time to time, work with local Market Compliance officer to detect and identify emerging regulatory risks or impending legislation that may have impact on the Compliance Monitoring Plan. Min Qualifications Minimum 2-3 of relevant experience in internal audit/consultancy within the Big Four or in a bank/financial institution with Anti-Money Laundering background. Academic Background Good academic qualification with experience in compliance or legal knowledge would be an added advantage. Chartered Accounts, CPA, ACAMS, MBA and individuals with certifications in audit would be preferred. Functional Skills Strong internal control and validating testing skills is a MUST Ability to work independently from understanding the regulation, designing the test script, execution of fieldwork testing, communication of findings to business and to reporting gaps. Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks. High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency. Excellent verbal and written communications skills in English. Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job Description At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role American Express is on a journey to provide the world's best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required. To Solve for Amex Card Member's queries efficiently and provide the world's best customer experience every day Ability to Take Quick Decisions and Respond to Customer Inquiries Deliver extraordinary customer care by responding to questions concerning Provide Superior Customer Experience on Calls to Consumer Card Members Resolve all Customer Queries and Follow Established Procedures as Appropriate Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment Grow and nurture customer relationships on every interaction that results in measurable customer value Document necessary account information and offer custom solutions that benefit the customer Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Minimum Qualifications Minimum 10+2 in any workstream Minimum 1 Year experience in International Voice Process Preferred Qualifications Excellent communication skills Preferably Graduate in any stream American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.