SS Taxation

Job Title : Semi-Voice Process Executive Location : Hyderabad | Shift : Night Shift | Employment : Full-time Job Description : Were hiring a Semi-Voice Process Executive to provide support to international customers via calls, emails, and chat. Youll handle queries, resolve issues, and ensure customer satisfaction while working in night shifts. Key Responsibilities : Handle inbound/outbound calls, emails, and chats Resolve customer queries efficiently Update CRM with accurate customer information Meet performance targets and maintain quality standards Requirements : 12 years of customer support experience (semi-voice preferred) Strong communication and problem-solving skills Comfortable with night shifts and rotational weekends Proficient in MS Office and CRM tools Benefits : Competitive salary Training & growth opportunities Performance-based incentives