Service Desk Analyst _ Contract Role _ Pune

Cygnus Professionals

3 - 8 years

0 Lacs

pune

Posted:6 days ago| Platform:

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Skills Required

networking concepts service desk dns service desk analyst dhcp it service desk tcp/ip

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Graduation mandatory
Only SD Experienced candidates can apply.

Open to working in a 24x7 environment with rotating shifts and rotating weeks off

Skills Required

Previous experience in IT helpdesk (Voice)
Excellent communications skills (verbal and written)
Knowledge on ITIL Framework and Terminologies
Knowledge on Windows, Mac operating systems & VDI environments
Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays
Self-motivated achiever who gains satisfaction from providing excellent customer service
Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
Continually develops and maintains technical skills to ensure high quality levels of technical support for end user
Knowledge in Password Resets, Account Lockouts, Connectivity issues (i.e., VPN, etc.), Endpoint security issues, Windows support, Outlook email support, Internet browser how to (Chrome, Explorer, etc.), Virtual Desktop, Collaboration (Teams, Webex, Zoom, etc.)
Handling queries, Incident management, Processing service requests, Initiate IMACs, User account administration, including password resets, Knowledge management article updates, Call escalation management

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