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Utility Bill Associate- Messaging

Utility Bill Associate- Messaging

Accenture in India

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

service desk backoffice nonvoice support ms365

Work Mode

On-site

Job Type

Full Time

Job Description

As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. Preference will be given to candidates proficient in email and chat processes, as well as typing skills. You will be recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. **Key Responsibilities:** - Manage and resolve customer queries - Handle escalations and complaints - Close faults and complaints within SLAs - Record, diagnose, troubleshoot, resolve, or assign incidents and service requests - Manage unplanned interruptions to restore normal service operations quickly **Qualifications Required:** - Graduation in any field - 1 to 3 years of experience - Proficiency in email and chat processes - Typing skills As a Utility Bill Associate at Accenture, you are expected to solve routine problems by following general guidelines and precedents. Your interactions will primarily be within your own team and with your direct supervisor. You will receive detailed to moderate levels of instruction for daily tasks and detailed guidance for new assignments. The decisions you make will impact your own work within the predetermined scope. This role may require you to work in rotational shifts. Please note that Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 699,000 employees worldwide, Accenture serves clients in more than 120 countries, offering Strategy and Consulting, Technology and Operations services. Visit www.accenture.com for more information.,

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Utility Bill Associate- Messaging