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1.0 - 5.0 years
0 Lacs
chennai, tamil nadu
On-site
Role Overview: As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations efficiently, particularly for non-voice interactions like email, web, and chat. Key Responsibilities: - Solve routine problems primarily through precedent and referral to general guidelines - Interact within your own team and with your direct supervisor - Receive detailed to moderate level instructions on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute as an individual team member with a predetermined, focused scope of work - May require working in rotational shifts Qualifications Required: - Graduation in any field - 1 to 3 years of relevant experience (Note: The additional details about Accenture have been omitted from the job description as per your request.),
Posted 5 days ago
0.0 - 3.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Utility Bill New Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You should excel in the email and chat process with good typing skills. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. You will also manage unplanned interruptions to restore normal service operations quickly for non-voice interactions like email, web, and chat. **Roles and Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact primarily within your own team and with your direct supervisor - Receive detailed instructions on all tasks - Make decisions that impact your work under close supervision - Contribute individually as part of a team with a narrow scope of work - Be prepared to work in rotational shifts **Qualifications:** - Any Graduation Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 699,000 employees serving clients in more than 120 countries, we deliver on the promise of technology and human ingenuity every day. We offer Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. We embrace change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.,
Posted 5 days ago
2.0 - 7.0 years
0 - 0 Lacs
navi mumbai
On-site
Key Responsibilities- Job Location- Turbe MIDC, Navi Mumbai Data Input: Accurately transcribing information from documents into digital formats. Data Verification: Reviewing entered data for errors, inconsistencies, and discrepancies. Data Maintenance: Updating and maintaining databases and records to ensure data integrity. File Management: Organizing and maintaining both physical and digital files. Report Generation: Creating and providing reports and summaries of data as requested by other departments or management. Data Retrieval: Responding to requests for specific data from databases or electronic filing systems. Data Security: Implementing and adhering to data security and confidentiality policies. Administrative Tasks: Performing other administrative duties such as scanning, printing, and basic office equipment operation. Required Skills & Qualifications Accuracy & Attention to Detail: The ability to enter data without errors and notice discrepancies. Typing Speed: Fast and accurate typing skills are crucial. Computer Proficiency: Knowledge of database systems and software, including Microsoft Office Suite (especially Excel). Confidentiality: Understanding the importance of protecting sensitive and confidential information. Organization: The ability to organize data and manage multiple tasks efficiently. Communication: Good written and verbal communication skills. Education: Typically requires a high school diploma or equivalent, with further computer training being a plus. Interested candidates can contact on below details- Bharat Patil 9923203015, 9226431008 jobsrpshr@gmail.com
Posted 6 days ago
1.0 - 5.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on non-voice interactions such as email, web, and chat processes. Your role will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. To excel in this position, you should possess good communication skills for email and chat processes, along with proficient typing abilities. As part of the Customer Support team, you will play a key role in restoring normal service operations promptly during unplanned interruptions. Your contribution will help ensure customer satisfaction by delivering timely and effective resolutions. In this role, you will be expected to solve routine problems using established guidelines and references. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for daily tasks and new assignments. The decisions you make will impact your own work within the predetermined scope of responsibilities. Please be aware that this position may require you to work in rotational shifts. If you have a graduation degree and 1 to 3 years of experience, and you are looking to join a global professional services company with a focus on digital, cloud, and security capabilities, Accenture offers an opportunity to leverage your skills and contribute to creating value and shared success for clients, shareholders, partners, and communities. Visit us at www.accenture.com for more information.,
Posted 1 week ago
0.0 - 5.0 years
1 - 3 Lacs
udaipur, rajsamand
Work from Office
We are currently looking for candidates who can manage All sales support and back end support services . All kinds of financial products Like Mutual Fund ,SIP ,HEALTH INSURANCE . Call- TEAM HR -9571114589 Send Resume to-slmcapitalinvest@gmail.com
Posted 1 week ago
0.0 years
0 - 1 Lacs
pune
Hybrid
Role & responsibilities Manage site data, including business information and accounts, involving extensive online research, and updating accurate content on the client's platform Contribute to ongoing and specific projects aimed at enhancing the quality of business information Appreciate nuance and navigate grey areas, understanding the difference between working with guidelines and hard-and-fast rules Possess a keen sense for identifying spam and scams Demonstrate tenacity to delve into situations and enjoy intellectual challenges Preferred candidate profile A Bachelor's degree is a must Should be adaptable to different shifts and workdays as per process requirements Tech-savvy with the ability to quickly grasp new software and understand the basics of web platforms and large data systems Diplomatic and clear communication style with strong writing skills Positive, can-do attitude with a willingness to contribute to a vibrant and diverse culture A reliable work-from-home setup with a stable internet connection is essential for seamless business continuity Interested candidates can reach out on below contact details. Contact Number : 9096860865 Email ID : payal.agarwal@atidiv.com
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
jaipur, rajasthan
On-site
You will be responsible for handling non-voice back-office tasks related to a US health insurance process. This is a full-time position suitable for freshers with a minimum qualification of HSC/Grad. The role involves working night shifts from Monday to Friday in the US time zone. As part of the job benefits, you will be entitled to Provident Fund. The work location will be in person, requiring your presence during the designated night shifts in the US shift timings.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
jaipur, rajasthan
On-site
As a Process Coordinator, your main responsibility will be to design and create internal flow management systems. You will develop, document, and maintain clear procedures for assigned processes to ensure efficient task execution. Additionally, you will coordinate workflows across different departments, promoting seamless communication and collaboration. In this role, you will be tasked with managing and maintaining process documentation, including flowcharts and process maps. Utilizing project management tools, you will track progress to ensure timely completion of tasks. Analyzing data and generating reports will be essential to identify trends and opportunities for further process improvement. To excel in this position, you should have experience in process coordination, operations, back-office, or a similar role. A strong understanding of process improvement methodologies is crucial. Excellent communication and time management skills are necessary for effective coordination among departments. Proficiency in Google Sheets and Microsoft Office Suite (Word, Excel, PowerPoint) is required. Experience with project management tools is a plus. Familiarity with cloud technology and web hosting concepts is preferred. You should have the ability to work both independently and as part of a team, demonstrating strong analytical and problem-solving skills. Being detail-oriented and quality-focused will contribute to your success in this role. Stay updated on the latest cloud technologies and web hosting trends to ensure that processes remain relevant and efficient.,
Posted 1 week ago
0.0 - 4.0 years
0 - 0 Lacs
delhi
On-site
Job Description: We are looking for a detail-oriented and proactive candidate to join our team as a Data Research Associate. The ideal candidate should have strong English comprehension skills, excellent keyboarding abilities, and the flexibility to adapt to different tasks. The role involves effective web browsing, online research, and data collection to support business requirements. Key Responsibilities: Conduct online research and collect relevant data from multiple sources. Accurately enter, update, and maintain data in company systems. Understand and process information in English with clarity. Handle multiple tasks and switch between assignments as required. Ensure data accuracy, consistency, and timely completion of tasks. Requirements: Good command of English (reading and understanding). Strong keyboarding and typing skills with accuracy. Proficiency in web browsing and internet research. Ability to multitask and adapt to new processes quickly. Detail-oriented with a proactive approach. Interested candidates can share their resume at nupur@suntecindia.com or call at 9205330633 Thanks & Regards Nupur Bhardwaj Manager- Talent Acquisition 9205330633
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
thane, maharashtra
On-site
As a BackOffice (Medicare) representative at our Loma IT Park location in Ghansoli, Navi Mumbai, you will be part of a dedicated team that operates on a 24/7 shift schedule, with 9-hour shifts. A Graduate qualification is mandatory for this position, and you will have 2 rotational week offs. Your journey with us will involve three rounds of interviews: HR Round, Ops Round, and Client Versant. As a full-time, permanent employee, you will be joining us as a Fresher, with opportunities for growth and development. In addition to a competitive salary, you will receive a range of benefits including health insurance, life insurance, paid sick time, paid time off, and Provident Fund. Our diverse shift schedules include day shift, evening shift, Monday to Friday shifts, morning shift, night shift, rotational shift, and US shift options to cater to different preferences. Furthermore, you will have the opportunity to earn performance bonuses based on your achievements and contributions. While a secondary education (10th Pass) is required for this role, prior experience in a similar position will be an added advantage. Located in Thane, Maharashtra, our office operates primarily on night shifts and overnight shifts, making it essential for you to be available during these times. This role requires your physical presence at the work location, providing you with a dynamic and engaging work environment.,
Posted 2 weeks ago
10.0 - 15.0 years
25 - 40 Lacs
mumbai, mumbai (all areas)
Work from Office
Lead end-to-end PMS and AIF operations, ensuring accurate & compliant execution across front, middle & back office functions. Role Focuses on operational efficiency, client reporting, reconciliation, regulatory compliance & systems (Wealth Spectrum) Required Candidate profile 10-14 yrs of operations experience in (AMCs) with PMS and AIF operations .Hands-on exp. in front-to-back office ops for PMS and AIFs (NOT Wealth Mgmt./ Private Banking) Exp. wkg. with Wealth Spectrum.
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
vadodara, gujarat
On-site
Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to the complex digital transformation needs of clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, Wipro assists clients in achieving their ambitious goals and developing sustainable businesses for the future. With a global presence spanning over 65 countries and a workforce of more than 230,000 employees and business partners, Wipro remains committed to supporting customers, colleagues, and communities in navigating an ever-evolving world. As a Team Manager at Wipro, your responsibilities include overseeing a team of over 150 members, including Deputy Managers, Assistant Managers, Team Leads, MIS, Trainers, QAs, and Reviewers. You will be expected to bring industry best practices and innovative ideas to enhance trust and safety within the organization. Monitoring key performance metrics such as Productivity, Accuracy, Quality Score, and Staff Utilization will be vital in ensuring operational excellence. Additionally, you will need to lead quality improvement initiatives, resolve complex business challenges, and promote a culture of continuous improvement. Furthermore, as a Team Manager, you will play a crucial role in coaching and developing your team members, identifying system and process enhancements, and driving strategic quality initiatives. Your ability to manage performance, provide guidance, and foster career growth among your direct reports will be essential for success in this role. Collaborating with various stakeholders, participating in recruitment activities, and driving process improvements will be key aspects of your responsibilities. The ideal candidate for this role should possess 5-8 years of supervisory experience in a BPO environment, preferably with a background in back-office or content moderation. Having a global presence and a proven track record of delivering results across multiple sites will be advantageous. Strong leadership skills, project management expertise, and the ability to drive process efficiencies are essential for this position. Moreover, aligning with Wipro's company culture, demonstrating comfort with ambiguity, and fostering a collaborative and innovative environment will be critical for success. Join Wipro, where we are reinventing the future together. We are committed to empowering individuals to evolve, grow, and shape their careers in alignment with our vision for a modern, innovative Wipro. Embrace the opportunity to be part of a purpose-driven organization that encourages continuous reinvention and personal growth. At Wipro, we celebrate diversity and welcome applications from individuals with disabilities who share our passion for excellence and transformation.,
Posted 3 weeks ago
0.0 - 2.0 years
1 - 3 Lacs
thane, navi mumbai, mumbai (all areas)
Work from Office
About Organization: eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation. Company website link: www.eclerx.com Job Roles & Responsbilities: Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. Requirements: Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update ) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes. L1 Support Analyst will serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed. Skills required: -Any Graduate -Good Communication skills -Basic of Microsoft excel Shifts: Day shift EMEA Designation: Analyst (Executive) Location: Airoli Navi Mumbai-WFO/Hybrid Experience: 0-2 years Salary: Upto 3 lacs Interview process: 2 rounds Interested candidates can mail their resume to Manisha.H.C@eclerx.com- Manisha Hotchandani or revert to this job posting. Thanks, Vivek Gopal eClerx Services
Posted 3 weeks ago
4.0 - 8.0 years
0 Lacs
pune, maharashtra
On-site
You should have a minimum of 4 years preferred hands-on experience in full-time SAPCC (Hybris) development work. Your responsibilities will include solid SAPCC (Hybris) and Commerce-related back-end development work, along with a strong knowledge of eCommerce concepts. You will be expected to have experience in implementing and updating User Stories and Tasks created in JIRA, as well as planning, writing, and testing code to meet the requirements of assigned tasks. Your hands-on experience should include platform technologies and languages such as Java, Spring, HTML, CSS, Javascript, and REST/API services. You should have back-end coding experience focused on using Java and Spring frameworks, along with solid experience in MVC concepts, Version Control (SVN/GIT), including Merge, HTML5, CSS3, JavaScript, Java or OO Development, and working with databases such as HANA, MySQL, SQL Server, and/or Oracle. Experience working within SAP Hybris, Java Spring, AngularJS, JQuery, and Gitbash is essential, along with exposure to the spartacus framework, Order management, Product cockpit customization, HMC, and HAC, CS Cockpit, and PCM. Proficiency in Core Java, JDBC, JSP, Servlets, Spring, SAP CX (SAP Hybris), understanding Data Modeling within Hybris, writing impex and flexible search queries, and knowledge of hotfolder concepts are required. You should be able to develop customized Pages, Page Templates, Content Slots, and CMS Components, as well as custom cron jobs, APIs related to cart, wish lists, and integrating hybris code with FED code. Experience with Hac, backoffice, product cockpit, wcms cockpit, working experience in solr, interceptors, and understanding of a scrum-based development methodology will be advantageous for this role.,
Posted 1 month ago
0.0 years
0 - 3 Lacs
Mumbai City, Maharashtra, India
On-site
HIRING FOR CHAT PROCESS Location: Malad | ???? Work Mode: Work from Office Qualification: HSC / Graduate (Freshers welcome!) Shift: UK / US Shifts | Rotational Night Shifts Working Days: 5 Days a Week Salary: ?17,000 ?20,000 + Unlimited Incentives & OTs Centralized pickup & Home drop depending on shift timings WALK-IN DRIVE ON 6th AUGUST Immediate Joining | Easy Selection Contact / WhatsApp: Celesti - 8433524551
Posted 1 month ago
0.0 - 3.0 years
0 Lacs
chennai, tamil nadu
On-site
The position of Utility Bill New Associate at Accenture requires a candidate with Any Graduation qualification and 0 to 1 year of experience. As a part of the Customer Support vertical, your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. You will be expected to close faults and complaints within the specified SLAs. Proficiency in email and chat processes, as well as good typing skills, are preferred for this role. Your daily tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. Additionally, you will be responsible for managing unplanned interruptions to restore normal service operations promptly for non-voice interactions such as email, web, and chat. As a Utility Bill New Associate, you will work within a team environment, with your primary interactions being with your team members and direct supervisor. You will receive detailed instructions for your tasks, and your decisions will be closely supervised as they directly impact your work. This role involves being an individual contributor with a limited scope of work, and it may require you to work in rotational shifts. If you are looking to be a part of a global professional services company like Accenture, with a focus on digital, cloud, and security solutions, then this role may be a great fit for you. Join our team of 699,000 professionals who are dedicated to delivering innovative technology solutions and creating shared success for clients, employees, shareholders, partners, and communities worldwide. Visit www.accenture.com to learn more about us.,
Posted 1 month ago
0.0 - 4.0 years
0 Lacs
jaipur, rajasthan
On-site
You will be responsible for designing and creating internal flow management systems. Your role will involve developing, documenting, and maintaining clear procedures for assigned processes. You will need to coordinate workflows across different departments to ensure seamless communication and task execution. Additionally, you will manage and maintain process documentation, including flowcharts and process maps. Utilizing project management tools to track progress and ensure timely completion of tasks will be a crucial part of your responsibilities. Generating reports and analyzing data to identify trends and opportunities for further process improvement will also be a key aspect of your role. It is essential to stay up-to-date on the latest cloud technologies and web hosting trends to ensure that processes remain relevant. As a suitable candidate for this role, you should have experience in process coordination, operations, back-office, or a similar role. A strong understanding of process improvement methodologies is required. Excellent communication and time management skills are essential for effective task execution. Proficiency in Google Sheets and the Microsoft Office Suite (Word, Excel, PowerPoint) is necessary. Experience with project management tools will be an added advantage. Familiarity with cloud technology and web hosting concepts is preferred. You should have the ability to work both independently and as part of a team. Strong analytical and problem-solving skills are crucial for identifying and resolving process-related issues. Being detail-oriented and quality-focused will contribute to the successful implementation of internal flow management systems. This is a full-time position with a day shift schedule. The work location is in person.,
Posted 1 month ago
0.0 - 2.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
About Organization: eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customers website taxonomy and navigation. Company website link: www.eclerx.com Job Roles & Responsbilities: Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. Requirements: Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update ) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes. L1 Support Analyst will serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed. Skills required: -Any Graduate -Good Communication skills -Basic of Microsoft excel Shifts: Day shift EMEA Designation: Analyst (Executive) Location: Airoli Navi Mumbai-WFO/Hybrid Experience: 0-2 years Salary: Upto 3 lacs Interview process: 2 rounds Interested candidates can mail their resume to Manisha.H.C@eclerx.com- Manisha Hotchandani or revert to this job posting. Thanks, Vivek Gopal eClerx Services
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
Office Administration, Opening and Closing of Office Minor Repairs for office Internet and IT for office Preparing MIS of team members Organising interviews Doing HR related works
Posted 1 month ago
1.0 - 4.0 years
4 - 5 Lacs
Noida
Work from Office
Walk In Drive EXL IS HIRING FOR BACK-OFFICE PROCESS ON 23TH JULY 2025 About EXL Service is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The company is headquartered in New York and has more than 37,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa. http://www.exlservice.com ELIGIBILITY - Candidate should be a graduated in Medical Strems such as - BDS,BHMS,BPT,MPT,BAMS,BPHARMA. - Fresher and experience both can apply.. - Candidate should be comfortable with Night shifts. - Candidates should be comfortable with Work from Office (sec- 144 NOIDA). - Good communication skills are required (written and spoken). - Notice Period - Immediate joiners preferred MANDATORY DOCUMENTS - Please carry hardcopy of your Resume(02 copies), AADHAR card, Photocopy of PAN Card and 2 recent passport Size photograph along with you. Entry would not be allowed into the premises without the above-mentioned documents. Please come b/w 11:00 AM-2:00 PM as entries will not be allowed post 2:00 PM Regards, EXL RECRUITMENT TEAM EXL: Empowering Businesses Through Data & AI EXL is a global leader in analytics, AI, and digital solutions for all industries. Let us power your growth with generative AI and digital transformation! PERKS AND BENEFITS - Offered a CTC of 4 LPA to 5 LPA - 5 days working - Both Sides transport till further update (within the hiring grid) NOTE- Do not carry any electronic items like Laptop and Pen drive. EXL is a global leader in analytics, AI, and digital solutions for all industries. Let us power your growth with generative AI and digital transformation!
Posted 1 month ago
0.0 - 3.0 years
0 Lacs
jaipur, rajasthan
On-site
The job involves designing and creating internal flow management systems to ensure efficient task execution and communication across different departments. You will be responsible for developing, documenting, and maintaining clear procedures for assigned processes. Additionally, you will coordinate workflows, manage process documentation, and utilize project management tools to track progress and ensure timely completion of tasks. It is essential to generate reports, analyze data, and identify trends for further process improvement. Keeping up-to-date with the latest cloud technologies and web hosting trends is necessary to ensure processes remain relevant. The ideal candidate should have experience in process coordination, operations, back-office, or a similar role. A strong understanding of process improvement methodologies is required. Excellent communication, time management skills, and proficiency in Google Sheets and Microsoft Office Suite (Word, Excel, PowerPoint) are essential. Experience with project management tools is a plus, while familiarity with cloud technology and web hosting concepts is preferred. The ability to work independently and as part of a team, strong analytical and problem-solving skills, and attention to detail are crucial for this role. In summary, the job requires a candidate with experience in process coordination, strong communication and time management skills, proficiency in relevant software, and the ability to stay updated on technological advancements. The role offers the opportunity to contribute to process improvement and work in a dynamic IT services industry environment in Jaipur, Rajasthan, India.,
Posted 1 month ago
0.0 - 3.0 years
0 - 3 Lacs
Gurugram
Work from Office
#Wipro is Hiring for Non-Voice Process for Gurgaon Location. Education Non-Tech Graduate / No Regular MBA(Except Btech / BE/ LLB/ B.ED /BSc (IT)/MCA OR regular MBA ) Shift Nigh Shift (5:30 pm to 3:00 am) 5days work from office Office Location Gurugram Role – Processor (Backend) Band- AA Interested candidate may contact us on 9919737276. Summary You will help empower results for our client by processing and/or auditing Benefits / HR transactions in a timely and accurate manner. You will work with the Subject Matter Expert and manager to identify issues, opportunities for improvement and recommend / implement solutions for various clients. Your Impact as a Processor Timely completion of the task, Inventory management and ongoing quality service delivery of the task assigned. Complying to all Data Security and Code of Conduct standards, MIS, internal guidelines and following customer concern matrix Carrying out data entry and rule-based entry for processes and performing simple process calculations Education Graduate with Bachelor’s Degree (Except Btech / BE/ LLB/ B.ED /BSc (IT)/MCA OR regular MBA) You bring knowledge & expertise Required Experience 0 - 2 years work experience in back office or similar transaction processing Good computer operating skills required (MS- Office Applications) with typing Speed of Minimum 25 WPM with 90% Accuracy You should demonstrate good written & verbal communication Preferred Experience Previous experience from Outsourcing and possessing good social skills Work Condition Flexibility to work in 24*5 shift environment Flexibility to occasionally extend work hours to meet business needs Flexibility to move across client teams.
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Pune
Hybrid
Urgent Hiring For Data Entry Operator Basic Typing Speed, Basic Computer Knowledge Fresher And Experience Both Can Apply No Target Work
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Utility Bill Associate at Accenture, you will be part of the Customer Support vertical, where your primary responsibility will be managing and resolving customer queries, handling escalations and complaints, and providing the best possible solutions to ensure customer satisfaction. You will play a crucial role in closing faults and complaints within the agreed Service Level Agreements (SLAs). Ideal candidates for this role are proficient in email and chat processes, with strong typing skills. Your duties will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations promptly, particularly for non-voice interactions such as email, web, and chat. In this position, you will be expected to solve routine problems following established guidelines and precedents. Your interactions will primarily be with your team members and direct supervisor. You will receive detailed instructions on daily tasks and new assignments, with the decisions you make impacting your own work. This role involves working as an individual contributor within a team, focusing on a specific scope of work. Please note that this role may require you to work in rotational shifts. If you are someone with 1 to 3 years of experience and a background in Backoffice - Service Desk Non-Voice Support, holding a degree in any discipline, this opportunity at Accenture could be the next step in your career. Visit us at www.accenture.com for more information.,
Posted 2 months ago
0.0 - 3.0 years
0 Lacs
jaipur, rajasthan
On-site
Design and create internal flow management systems. Develop, document, and maintain clear procedures for assigned processes. Coordinate workflows across different departments, ensuring seamless communication and task execution. Manage and maintain process documentation, including flowcharts and process maps. Utilize project management tools to track progress and ensure timely completion of tasks. Generate reports and analyze data to identify trends and opportunities for further process improvement. Stay up-to-date on the latest cloud technologies and web hosting trends to ensure processes remain relevant. Requirements - Experience in a process coordination, operations & back-office, or similar role. - Strong understanding of process improvement methodologies. - Excellent communication and time management skills. - Proficient in Google Sheets & Microsoft Office Suite (Word, Excel, PowerPoint). - Experience with project management tools is a plus. - Familiarity with cloud technology and web hosting concepts is preferred. - Ability to work independently and as part of a team. - Strong analytical and problem-solving skills. - Detail-oriented and quality-focused.,
Posted 2 months ago
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