7 Nonvoice Support Jobs

Role Overview: As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations efficiently, particularly for non-voice interactions like email, web, and chat. Key Responsibilities: - Solve routine problems primarily through precedent and referral to general guidelines - Interact within your own team and with your direct supervisor - Receive detailed to moderate level instructions on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute as an individual team member with a predetermined, focused scope of work - May require working in rotational shifts Qualifications Required: - Graduation in any field - 1 to 3 years of relevant experience (Note: The additional details about Accenture have been omitted from the job description as per your request.),

As a Utility Bill New Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You should excel in the email and chat process with good typing skills. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. You will also manage unplanned interruptions to restore normal service operations quickly for non-voice interactions like email, web, and chat. **Roles and Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact primarily within your own team and with your direct supervisor - Receive detailed instructions on all tasks - Make decisions that impact your work under close supervision - Contribute individually as part of a team with a narrow scope of work - Be prepared to work in rotational shifts **Qualifications:** - Any Graduation Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 699,000 employees serving clients in more than 120 countries, we deliver on the promise of technology and human ingenuity every day. We offer Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. We embrace change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.,

As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on non-voice interactions such as email, web, and chat processes. Your role will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. To excel in this position, you should possess good communication skills for email and chat processes, along with proficient typing abilities. As part of the Customer Support team, you will play a key role in restoring normal service operations promptly during unplanned interruptions. Your contribution will help ensure customer satisfaction by delivering timely and effective resolutions. In this role, you will be expected to solve routine problems using established guidelines and references. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for daily tasks and new assignments. The decisions you make will impact your own work within the predetermined scope of responsibilities. Please be aware that this position may require you to work in rotational shifts. If you have a graduation degree and 1 to 3 years of experience, and you are looking to join a global professional services company with a focus on digital, cloud, and security capabilities, Accenture offers an opportunity to leverage your skills and contribute to creating value and shared success for clients, shareholders, partners, and communities. Visit us at www.accenture.com for more information.,

The position of Utility Bill New Associate at Accenture requires a candidate with Any Graduation qualification and 0 to 1 year of experience. As a part of the Customer Support vertical, your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. You will be expected to close faults and complaints within the specified SLAs. Proficiency in email and chat processes, as well as good typing skills, are preferred for this role. Your daily tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. Additionally, you will be responsible for managing unplanned interruptions to restore normal service operations promptly for non-voice interactions such as email, web, and chat. As a Utility Bill New Associate, you will work within a team environment, with your primary interactions being with your team members and direct supervisor. You will receive detailed instructions for your tasks, and your decisions will be closely supervised as they directly impact your work. This role involves being an individual contributor with a limited scope of work, and it may require you to work in rotational shifts. If you are looking to be a part of a global professional services company like Accenture, with a focus on digital, cloud, and security solutions, then this role may be a great fit for you. Join our team of 699,000 professionals who are dedicated to delivering innovative technology solutions and creating shared success for clients, employees, shareholders, partners, and communities worldwide. Visit www.accenture.com to learn more about us.,

As an IT Customer Service Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. A strong proficiency in email and chat processes, along with good typing skills, is preferred for this role. You will be accountable for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. Your role will involve managing unplanned interruptions to restore normal service operations swiftly for non-voice interactions such as email, web, and chat. To excel in this position, you are expected to adhere to the Accenture Code of Business Ethics, establish robust client relationships, handle disputes effectively, meet deadlines consistently, collaborate well within a team, showcase adaptability and flexibility, and prioritize customer service. Fluency in English is a prerequisite for this role. Your primary tasks will revolve around analyzing and resolving lower-complexity problems, engaging with peers within the organization for updates before reporting to supervisors, and potentially having limited exposure to clients or Accenture management. You will receive moderate-level guidance for daily tasks and detailed instructions for new assignments. The decisions you make will directly impact your work and may influence the work of your colleagues. As an individual contributor within a team, you will have a defined scope of work. Please be aware that this role may involve working in rotational shifts. Accenture is a global professional services company renowned for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 individuals serving clients in over 120 countries, Accenture leverages technology and human ingenuity to drive value and shared success for clients, employees, shareholders, partners, and communities. You can learn more about us at www.accenture.com.,

As a Utility Bill Associate at Accenture, you will be part of the Customer Support vertical, where your primary responsibility will be managing and resolving customer queries, handling escalations and complaints, and providing the best possible solutions to ensure customer satisfaction. You will play a crucial role in closing faults and complaints within the agreed Service Level Agreements (SLAs). Ideal candidates for this role are proficient in email and chat processes, with strong typing skills. Your duties will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations promptly, particularly for non-voice interactions such as email, web, and chat. In this position, you will be expected to solve routine problems following established guidelines and precedents. Your interactions will primarily be with your team members and direct supervisor. You will receive detailed instructions on daily tasks and new assignments, with the decisions you make impacting your own work. This role involves working as an individual contributor within a team, focusing on a specific scope of work. Please note that this role may require you to work in rotational shifts. If you are someone with 1 to 3 years of experience and a background in Backoffice - Service Desk Non-Voice Support, holding a degree in any discipline, this opportunity at Accenture could be the next step in your career. Visit us at www.accenture.com for more information.,

As an IT Customer Service Analyst at Accenture, you will be part of our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on email and chat processes. You will be involved in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support, particularly for non-voice interactions like email, web, and chat. To excel in this role, you must adhere to the Accenture Code of Business Ethics, possess strong client relationship skills, dispute resolution abilities, deadline-oriented mindset, teamwork capabilities, adaptability, flexibility, and a customer service mindset. Fluency in English is a prerequisite for this position. Your role will entail analyzing and solving lower-complexity problems, interacting with peers within Accenture, limited exposure to clients and/or Accenture management, receiving moderate-level instructions on daily tasks, detailed guidance on new assignments, making decisions that impact your work and potentially others, contributing individually to a team with a specific scope of work, and being prepared for rotational shifts as required. With 3 to 5 years of experience and a qualification in Any Graduation, you will be a valuable addition to our team at Accenture. Join us in leveraging technology and human ingenuity to drive positive change and create shared success for our clients, people, shareholders, partners, and communities. Visit www.accenture.com to explore more about our global professional services company.,