9 Nonvoice Support Jobs

As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. Preference will be given to candidates proficient in email and chat processes, as well as typing skills. You will be recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions such as email, web, and chat. **Key Responsibilities:** - Manage and resolve customer queries - Handle escalations and complaints - Close faults and complaints within SLAs - Rec...

Role Overview: As a part of Protium: The Company, you will be responsible for leading a team of trained product experts to ensure our customers have a delightful and frictionless experience. Your main focus will be on escalation handling, voice, non-voice, and walk-in customer support, query resolution, MIS generation, and team management. Key Responsibilities: - Handle escalations effectively to ensure customer satisfaction - Provide support to customers through voice, non-voice, and walk-in channels - Resolve customer queries in a timely and efficient manner - Generate MIS reports to track and analyze team performance - Manage and lead a team of trained product experts to deliver exception...

Role Overview: As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations efficiently, particularly for non-voice interactions like email, web, and chat. Key Responsibilities: - Solve routine problems primarily through precedent and referral to general guidelines - Interact within you...

As a Utility Bill New Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You should excel in the email and chat process with good typing skills. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. You will also manage unplanned interruptions to restore normal service operations quickly for non-voice interactions like email, web, and chat. **Roles and Responsibilities:** - Solv...

As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on non-voice interactions such as email, web, and chat processes. Your role will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. To excel in this position, you should possess good communication skills for email and chat processes, along with proficient typing abilities. As part of the Customer Support team, you...

The position of Utility Bill New Associate at Accenture requires a candidate with Any Graduation qualification and 0 to 1 year of experience. As a part of the Customer Support vertical, your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. You will be expected to close faults and complaints within the specified SLAs. Proficiency in email and chat processes, as well as good typing skills, are preferred for this role. Your daily tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. Additionally, you ...

As an IT Customer Service Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. A strong proficiency in email and chat processes, along with good typing skills, is preferred for this role. You will be accountable for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. Your role will involve managing unplanned interruptions to restore normal service operations swiftly for non-voice interactions such as email,...

As a Utility Bill Associate at Accenture, you will be part of the Customer Support vertical, where your primary responsibility will be managing and resolving customer queries, handling escalations and complaints, and providing the best possible solutions to ensure customer satisfaction. You will play a crucial role in closing faults and complaints within the agreed Service Level Agreements (SLAs). Ideal candidates for this role are proficient in email and chat processes, with strong typing skills. Your duties will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. You will also be tasked with managing un...

As an IT Customer Service Analyst at Accenture, you will be part of our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on email and chat processes. You will be involved in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support, particularly for non-voice interactions like email, web, and chat. To excel in this role, you must adhere to the Accenture Code of Business Ethics, possess strong client relationship skills, dispute re...