Utility Bill Associate Accenture services Pvt Ltd

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Utility Bill Associate at Accenture, you will be part of the Customer Support vertical, where your primary responsibility will be managing and resolving customer queries, handling escalations and complaints, and providing the best possible solutions to ensure customer satisfaction. You will play a crucial role in closing faults and complaints within the agreed Service Level Agreements (SLAs). Ideal candidates for this role are proficient in email and chat processes, with strong typing skills. Your duties will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. You will also be tasked with managing unplanned interruptions to restore normal service operations promptly, particularly for non-voice interactions such as email, web, and chat. In this position, you will be expected to solve routine problems following established guidelines and precedents. Your interactions will primarily be with your team members and direct supervisor. You will receive detailed instructions on daily tasks and new assignments, with the decisions you make impacting your own work. This role involves working as an individual contributor within a team, focusing on a specific scope of work. Please note that this role may require you to work in rotational shifts. If you are someone with 1 to 3 years of experience and a background in Backoffice - Service Desk Non-Voice Support, holding a degree in any discipline, this opportunity at Accenture could be the next step in your career. Visit us at www.accenture.com for more information.,

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IT Customer Service Analyst Accenture

3.0 - 7.0 years

0 Lacs

haryana

On-site

As an IT Customer Service Analyst at Accenture, you will be part of our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on email and chat processes. You will be involved in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support, particularly for non-voice interactions like email, web, and chat. To excel in this role, you must adhere to the Accenture Code of Business Ethics, possess strong client relationship skills, dispute resolution abilities, deadline-oriented mindset, teamwork capabilities, adaptability, flexibility, and a customer service mindset. Fluency in English is a prerequisite for this position. Your role will entail analyzing and solving lower-complexity problems, interacting with peers within Accenture, limited exposure to clients and/or Accenture management, receiving moderate-level instructions on daily tasks, detailed guidance on new assignments, making decisions that impact your work and potentially others, contributing individually to a team with a specific scope of work, and being prepared for rotational shifts as required. With 3 to 5 years of experience and a qualification in Any Graduation, you will be a valuable addition to our team at Accenture. Join us in leveraging technology and human ingenuity to drive positive change and create shared success for our clients, people, shareholders, partners, and communities. Visit www.accenture.com to explore more about our global professional services company.,

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