Utility Bill Associate- Messaging

You will be working as a Utility Bill Associate at Accenture, a global professional services company with leading capabilities in digital, cloud, and security. Your main responsibility will be to assist in managing and resolving customers' queries, handling escalations and complaints, and providing the best possible resolutions. You will also be accountable for closing faults and complaints within SLAs. Key Responsibilities: - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. - Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. Qualifications Required: - Any Graduation - 1 to 3 years of experience - Good in email and chat processes - Proficient in typing In this role, you will be expected to solve routine problems with the help of general guidelines and precedents. Your interactions will primarily be with your team and direct supervisor. You will receive detailed to a moderate level of instruction on daily work tasks and new assignments. The decisions you make will impact your own work, and you will be an individual contributor as part of a team with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts. You will be working as a Utility Bill Associate at Accenture, a global professional services company with leading capabilities in digital, cloud, and security. Your main responsibility will be to assist in managing and resolving customers' queries, handling escalations and complaints, and providing the best possible resolutions. You will also be accountable for closing faults and complaints within SLAs. Key Responsibilities: - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. - Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat. Qualifications Required: - Any Graduation - 1 to 3 years of experience - Good in email and chat processes - Proficient in typing In this role, you will be expected to solve routine problems with the help of general guidelines and precedents. Your interactions will primarily be with your team and direct supervisor. You will receive detailed to a moderate level of instruction on daily work tasks and new assignments. The decisions you make will impact your own work, and you will be an individual contributor as part of a team with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.