3739 Service Desk Jobs - Page 30

HIRING FOR MULTIPLE MNCs Company: Infosys, Deluxe Entertainment & Others 1. UK Banking (Infosys) Freshers: 4.5 LPA Experienced: Up to 6 LPA Process: Voice / Semi-Voice Location: Bangalore Shifts: UK Shifts 2. Insurance Process Experience: Minimum 2 years in BPO (Insurance Domain) Salary: Fixed 7 LPA Shift: Night Shift / Hybrid 3. Deluxe Entertainment Client Servicing Experience: Minimum 6 months in Customer or Client Servicing Process: Non-Voice / Blended Salary: Up to 6 LPA Location: Bellandur (Hybrid) 4. Technical Support Experience: Minimum 1 year in Technical Support Qualification: Any Graduate Salary: Up to 6 LPA Process: Voice / Chat Support 5. Healthcare Support (International Voice) ...

Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, 24x7 Support Excellent written and verbal communication skills ITIL Incident, Service Request Management. Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environment Ability to perform remote troubleshooting and provide clear instructions Conduct on floor support on resolving the reported issues. Direct unresolved issues to the next level of support...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorize...

Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...

Job Description Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the id...

Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW...

Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis ...

Role: US Technical Support | Blended Process Freshers can also apply with excellent communication skills Required: Min. 6 months' experience into technical support Graduate or undergraduate both can apply Location: Noida Work From Office CTC: Up to 6 LPA 5 Days working; 2 Days Rotational Off Night Shifts Immediate Joiners Contact: Insha- 9251688425 / Zainab- 9251688430

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : 1) Bangalore (Electronic City) 2) PUNE - HINJEWADI PHASE - 2 3) HYDERABAD - Gachibowli PUNE --- SALARY FOR FRESHERS -- Rs 2.77 LPA -- ONLY FOR PUNE LOCATION -- FRESHERS ARE BEING HIRED PUNE / BANGLORE & HYDERABD --- FOR SERVICE DESK ROLES -- Salary : Rs 4.50 LPA--- Rs 5.50 LPA ----- FOR 1 YEAR PLUS EXP Salary : Rs 5.50 LPA--- Rs 7 LPA ----- FOR 2 YEAR PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls ,...

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls, emails, chats and online customer portal. Be a critical point of contact for the end users of the FE fundinfo products/services in order to resolve issues and requests at the first level. Mediate communication with the data and technical teams for the resolution as required. Must hold valid passport, as the analyst may be required to travel to g...

Skills ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 5 LPA Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : Nidhi - +91 8690900776 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) Perks and benefits - 2 way cab - Allowances + Incentives

Position: Service Desk Technician Location: Vikhroli Work Hours: 8:30 AM 4:30 PM Education: Graduate (Any discipline) Experience: 24 years in IT Support, NOC, or Service Desk roles Key Responsibilities: Provide timely support for desktop and laptop-related issues. Monitor network and system performance using Zabbix or similar monitoring tools, escalating issues as needed. Deliver remote technical support to internal users and resolve incidents effectively. Maintain clear and professional communication with users and technical teams. Assist in the maintenance and troubleshooting of servers, switches, and firewalls. Technical Skills: Hands-on experience with desktops, laptops, and servers Fami...

Dear Candidate, Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting tec...

As a Service Desk - Systems Administration Analyst at NTT DATA, you will be part of a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Your role will involve helping clients innovate, optimize, and transform for long-term success. NTT DATA is committed to being an inclusive, adaptable, and forward-thinking organization with diverse experts in more than 50 countries. **Key Responsibilities:** - Provide service desk support and resolve technical issues for end users - Perform systems administration tasks such as user account management, software installations, and system configurations - Collaborate with cross-functional teams to ensure s...

Designation :Helpdesk Operator Qualification :Any degree Experience :5 to 8 (Facility Maintenance) Salary :2000 to 3500 SAR (48,000 to 82,000 INR) + OT Free Accommodation Direct Employment visa Contact & WhatsApp HR - Keerthi - 7539940948. Required Candidate profile Required Documents 1. Resume 2. Qualification Certificate 3. Experience Certificate 4. Original Passport 5. Photo Contact & share your resume through WhatsApp - Keerthi - 7539940948. Perks and benefits Free Accommodation and Transport

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Experience: Minimum 2 year in International BPO - Service Desk Skills: Service Desk | Microsoft Application Troubleshooting | Technical Support | Active Directory | Windows OS Any Graduate CTC-Up to 7 LPA Night Shifts Immediate Joiners Only

Hiring for International Voice, Service Desk, HP & Microsoft Support roles in Pune. Freshers & experienced are welcomed. Salary 3LPA –6.5 LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush @ 7620801051. Required Candidate profile Hiring for International Voice, Chat & Service Desk Any Undergrad OR Graduate Fresher & Experience Excellent Communication Skills in ENGLISH is required For More Info Call OR WhatsApp Ayush 7620801051 Perks and benefits Shift Allowance. Performance & Client Incentives.

Provide L1/L2 support for CYBX mobile and web applications Respond to user queries via email, chat, or ticketing systems within defined SLAs Troubleshoot app installation, login, performance, and feature-related issues Document, track, and manage support tickets using tools like Zendesk, Freshdesk, or Jira Service Desk Escalate complex issues to engineering or QA teams with proper documentation Create and maintain user guides, FAQs, and knowledge base articles Assist with onboarding support for enterprise customers Collect user feedback and share insights with the product team to improve the app Ensure high customer satisfaction scores (CSAT/NPS) through prompt and empathetic support Require...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the po...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the po...

Moodys Investors Service is looking for Technical Support Analyst to join our dynamic team and embark on a rewarding career journey A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service The primary responsibilities of a support analyst typically include:Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem This may involve remote assistan...