2532 Service Desk Jobs - Page 30

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support. Key responsibilities: Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding. Adhere to customer security and compliance requirements. Adhere to customer communication etiquettes. Ensure stated productivity requirements for the engagement. Contribute to continuous service improvement plans (CSI). Contribute to and participate proactively in knowledge sharing sessions. Act as a buddy for new hires. Organization - Adhere to Organizational policies and processes Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements. Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues. Key responsibilities: Provide first-line technical support and assistance to end-users, addressing their IT related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems. Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving. Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge. Work in shifts and work from office Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Digital workplace services is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscapes of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts' time for more complex issues. Key responsibilities: Provide first-line technical support and assistance to end-users, addressing their IT related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems. Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving. Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge. Work in shifts and work from office Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers

Walkin Drive for Service Desk Role : Associate / Senior Associate Technical Support Job Title: Associate / Senior Associate Technical Support Work Mode: Work From Office (Mandatory) Job Location: Chennai Shift Timing: 9:00 AM 5:00 PM (Day Shift) Week Off: Fixed off Saturday & Sunday Interview Timing : 3:00 PM 5:00 PM About the Role We are seeking L1 and L1.5 IT Support Engineers to join our dynamic IT Service Desk team supporting end-users in Windows and Mac OS environment. The ideal candidate will have hands-on experience in local IT support, excellent communication skills, and a proactive mindset to represent Tech Mahindra in front of the client. This is a Work From Office (WFO) role based in Chennai. Key Responsibilities Provide first-level (L1) and intermediate (L1.5) technical support to end-users for Windows and Mac OS devices. Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and system performance. Offer hands-on support for macOS devices, including setup, configuration, troubleshooting, and MDM-based device management. Perform user account management, software installations, upgrades, and patch management. Support local IT infrastructure, including desktops, laptops, peripherals, and basic network setups. Log and manage incidents/tickets using the ITSM tool and ensure timely resolution within SLA. Escalate unresolved issues to L2/L3 support teams as required. Maintain accurate documentation of issues and resolutions. Coordinate with the client and represent Tech Mahindra in a professional and customer-centric manner. Adhere to organizational policies, procedures, and security standards. Required Skills & Qualifications Graduate in Computer Science or IT (or any related stream). 1-5 years of relevant experience in IT support roles (preferably in a service desk or desktop support environment). Strong knowledge of: Windows 10/11 Mac OS Basic networking (IP, DNS, DHCP, VPN) MS Office Suite Familiarity with ticketing tools (ServiceNow, ManageEngine ServiceDesk Plus, etc.) is a plus. Strong verbal and written communication skills. Ability to manage and prioritize multiple tasks efficiently. Professional attitude and ability to work independently or as part of a team. Preferred Certifications (Not Mandatory) CompTIA A+ / Network+ Microsoft Certified: Modern Desktop Administrator Apple Certified Support Professional (ACSP) Why Join Us? Opportunity to work with a global IT services leader. Exposure to both Windows and Mac environments. Structured learning and career growth opportunities. Represent Tech Mahindra at the client location, enhancing your client-facing experience. Tech Mahindra is an equal opportunity employer committed to diversity and inclusion. **INTERESTED CANDIDATES PLEASE SHARE YOUR RESUME TO call/whatapp - C UMA :7729067240 **

Hiring for Service Desk (voice) 5 days work 2 week off 2 way transport US shift Bangalore location Immediate joiners only Min 1 year in Only Graduates For More Details Call : HR Kowsalya @ 9880947912 (Call or whatsapp )

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper orderIf so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Manage the overall operations of Transport Handle Morning /evening drops /cab & bus operations. Prepare the routing of cabs and busses Maintain records and reporting of same. Physical audits of vendor vehicles. Issuing the parking sticker to employess Liasoning with builder, vendors , AMC partner and handling all the related work. Handling VIP visits. Expertise in handling transport queries/ complaints and concerns of employees. Vendor management and Invoicing Managing the parking space Good email/report writing skills. Proficiency in MS office (Excel, word, presentation etc.). Good communication skills. Any other task as may be assigned from time to time.

We are seeking an experienced Process Trainer for the International Service Desk process to join KVC Consultants Ltd. In this role, you will be crucial in developing and delivering training programs for our Service Desk teams, ensuring they have the necessary knowledge and skills to provide exceptional support to our international clients. Roles and Responsibilities: Design, develop, and deliver comprehensive training programs for new hires and existing agents within the International Service Desk process. Conduct regular training sessions on product knowledge, process updates, customer service skills, and technical troubleshooting for IT infrastructure issues. Create engaging training materials, including presentations, manuals, job aids, and exercises. Assess trainee performance through quizzes, simulations, and live call/chat monitoring, providing constructive feedback for improvement. Collaborate closely with operations managers and quality analysts to identify training needs and performance gaps. Implement effective coaching strategies to enhance agent skills and ensure adherence to service level agreements (SLAs) and quality standards. Stay updated with the latest IT Service Management (ITSM) trends, tools, and best practices, particularly within an international BPO context. Facilitate knowledge transfer sessions and contribute to the development of a robust knowledge base. Monitor and report on training effectiveness and its impact on key performance indicators (KPIs). Skills Requirement: Proven experience as a Process Trainer within an international BPO environment, specifically for Service Desk or Technical Support processes . Strong understanding of IT Service Management (ITSM) concepts and ITIL principles. Excellent presentation, facilitation, and communication skills (both verbal and written), with the ability to convey complex technical information clearly and engagingly. Experience in developing effective training content and methodologies. Strong analytical skills to assess training needs and evaluate program effectiveness. Ability to provide constructive feedback and coach individuals for performance improvement. Customer-focused mindset with an understanding of international customer service expectations. Proficiency in using training tools and platforms. QUALIFICATION: Bachelor's degree in a relevant field (e.g., IT, Business, Education) or equivalent practical experience.

We are seeking a highly proficient and customer-focused Service Desk Executive to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help, responsible for resolving infrastructure issues through calls, chat, and service requests. Your excellent communication skills in English will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support. Roles and Responsibilities: Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD system). Obtain all relevant information from the Customer End User concerning the call made or issue reported. Attempt to resolve defined inquiries during the initial contact to meet the agreed-upon Service Level for First Call Resolution. Route inquiries to appropriate Resolver Groups when necessary. Re-route misdirected calls to the correct department or team. Escalate tickets that have not been resolved by the Service Desk, in accordance with established customer escalation procedures. Provide status and updates on tickets to authorized users. Reopen existing tickets or create new ones for follow-up if the user indicates that the inquiry was not resolved to their satisfaction. Make recommendations for updates to the Knowledge Base (KB) database to improve future resolutions. Ensure strict adherence to all established policies and procedures. Facilitate the closure of open calls upon successful resolution. Skills Requirement: Proficient in English (Read, Write, Speak) with excellent verbal and written communication skills. Strong problem-solving and troubleshooting abilities for end-user infrastructure issues. Ability to manage and prioritize multiple inquiries from various channels (calls, chat, service requests). Experience with IT Service Desk logging and ticketing systems. Customer-focused with a strong commitment to providing excellent support. Ability to follow established policies, procedures, and escalation protocols. Proactive in identifying opportunities for knowledge base improvements. QUALIFICATION: Bachelor's degree or equivalent practical experience.

Resolve End Users infrastructure issues when they seek help from the IT help desk through various mediums like calls, chat, and Service Requests. Roles and Responsibilities: Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Skills Requirement: Prior Service Desk (SD) experience is mandatory. Excellent English speaking skills are mandatory. Strong troubleshooting and problem-solving abilities for infrastructure issues. Proficiency in using ticketing systems for incident and service request management. Ability to provide customer support across multiple channels (phone, email, chat). Understanding of SLA compliance and commitment to meeting targets. Experience in knowledge management and creating documentation. Strong communication and interpersonal skills for effective escalation and collaboration. Ability to monitor system performance and generate reports. Customer-focused with a strong commitment to satisfaction. Understanding of service continuity principles. QUALIFICATION: Graduate.

You should have 8 to 12 years of experience in designing and implementing multi-tier applications. Your qualifications should include BE/BTECH/MCA. The job is located in Chennai and you will be working on modules such as CRM, HRMS, Service Desk, and Technology Conversion Project. Your role will require excellent analytic and problem-solving skills, as well as knowledge in troubleshooting, performance tuning, and best practices. You should have experience in messaging, failover designing, and recovery planning. It is essential that you are familiar with all phases of the systems lifecycle, from analysis, design, and development through to support. You must have experience in developing performance-sensitive multi-tier Java/JEE applications, specifically in CRM, HRMS, Service Desk, and Technology Conversion Project. Knowledge of the FX/MM/FI market and products is highly desirable. Proficiency in Java 8 is a must, along with expertise in JMS, JEE, JSP, Servlets, and SQL/PLSQL basics. Your skills should also include Java performance tuning, threads, collections, and knowledge of any J2EE application server. Additionally, you should be able to write and execute automated unit tests using TestNG or JUnit. Your ability to design service-oriented, load-balanced, high availability, and high throughput solutions will be crucial for this role.,

The Service Desk Specialist position is a role in which you will be providing first-level support to customers regarding software and computing platforms. Your primary responsibility will be to ensure high standards of customer service by effectively communicating with users and IT support. As a French Service Desk Specialist, you will be required to work from the office in Bangalore on a 6-month contract, handling a 24*7 shift. It is essential that you possess a proficiency level of B1 or B2 in the French language, with the ability to read, write, and speak fluently. Your key responsibilities will include troubleshooting, service desk support, IT help desk tasks, and providing L1 support to customers. You should be proficient in MS Office applications, PC Operating Systems (Windows 98/XP/2000/7), and Windows Server Operating Systems (Windows 2000/2003/Standard Edition). Additionally, you will be expected to work varying shifts to ensure 24x7 coverage for the company's Global Help Desk, with flexibility in hours depending on the workload. To excel in this role, you should have a minimum of 2 years of experience in Help Desk tasks, including problem tracking, phone consulting, and voicemail consulting. Exposure to technical setup, configuration, and maintenance of various applications, network environments, and software tools will be advantageous. Furthermore, experience in communicating effectively with end customers is highly desirable to succeed in this position.,

Hi, Do you have strong written skills and a clear speaking voice? We're seeking enthusiastic Customer Support Representatives (Semi-Voice) to join our team, specifically for US shifts. Exp - 0 to 3yrs (Freshers are welcome) Shifts - US(Night) shifts with rotational weekoffs (5 day working and 2 days week off) Work mode - Work from office Transport - Free transport for pick and drop provided(within *25km radius) Should have good communication skills(verbal and written) Salary - 3- 3.5 lakhs per annum Should be an immediate joiner Provide exceptional customer support through a blend of chat/email and phone interactions. Respond to customer inquiries efficiently and accurately, ensuring a positive and helpful experience. Troubleshoot basic issues and guide customers through solutions using clear, easy-to-understand language. Maintain accurate records of all customer interactions and resolutions in our system. Collaborate with team members to share knowledge and continuously improve service delivery. Learn and adapt quickly to new product information and support processes. What We're Looking For: No prior experience required! This role is ideal for freshers passionate about customer service. Excellent verbal communication skills with a clear and professional speaking voice. Strong written communication skills, including proper grammar, spelling, and punctuation, for effective chat and email support. A customer-focused mindset and a genuine desire to assist others. Strong problem-solving abilities and attention to detail. Ability to multitask effectively in a fast-paced environment. If you are interested click on the apply button.

Greetings from FOUNDEVER (Formerly Sitel) ***HIRING FOR WORK FROM HOME, FIRST 3 MONTHS IT WILL WORK FROM OFFICE AFTER 3 MONTHS WORK FROM HOME.HOME *** - Immediate joiner SHIFT :Should be flexible for night shifts and rotational week offs 5 days working and 2 days rotational week off TRANSPORT : Free Door step pick up and drop Cab facility is provided within *25km radius INTERESTED CANDATES ,PLEASE SHARE YOUR UPDATED RESUME TO WHATSAPP NUMBER to JANANI - 9043685348 LOCATION: Ramanujan IT city, Taramani , chennai . Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multitask and prioritize tasks effectively Patience and empathy for customers Proficiency in customer support software and tools Previous experience in customer service is preferred but not required Respond to customer inquiries via phone and email. Identify and resolve customer issues promptly and effectively. Provide clear and informative solutions to customer problems. Build strong customer relationships through excellent communication and empathy. Document customer interactions and resolutions in our CRM system. Contribute to the improvement of customer support processes and procedures. Meet performance metrics, such as customer satisfaction and first-contact resolution rates..

Hiring for Technical Voice Process (work from office) Job responsibilities: Technical process Resolving customer queries related to technical issues. Good communication skills. Performance based. Objection handling skills. 2 days rotational work offs in a week. 24*7 shift.(includes night shifts) Eligibility- Graduate freshers & HSC with 6 months exp Any Graduation, Preferred BE, B. Tech, BCA, Diploma in technical/trouble shooting Salary : Upto 4 lpa (depending on last drawn) Transport boundary: Western line- Churchgate to Virar Central line- CST to Thane Harbour line- CST to Vashi Job Location - Malad (west). Mandatory Documents Required- 1. Educational documents ( all originals).2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).3. Aadhar card, Pancard , Passport/ Driving license/ Voter Id. Interested candidates please share your resume on what's app or call on 9359339216 or Mail CV on prajakta.sawant@firstsource.com . Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Principal Operations Support Analyst About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us? Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Supervisor Service Desk About the Role We are seeking a proactive and technically skilled IT Service Desk Supervisor (Level 1. 5 Support) to lead and manage a team of Level 1. 5 support engineers. This role is responsible for ensuring the efficient resolution of escalated technical issues, maintaining service quality. The ideal candidate will have strong leadership skills, a deep understanding of ITSM principles, and hands-on experience in troubleshooting complex hardware/software and network issues. Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, and escalation call handling. Candidate should be adept at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on User experience. The candidate should be highly collaborative and have good work experience in Global operating setups. Key Responsibilities: Ensuring compliance with company policies and procedures. Supervise and mentor the Level 2 support team, ensuring adherence to SLAs and quality standards. Overseeing remote desktop support operations and ensuring performance quality. Act as the primary escalation point for unresolved incidents Assign, monitor, and follow up on tickets to ensure timely resolution. Troubleshoot complex end-user technical issues related to Windows, Mac OS, Active Directory, O365, VPN, printers, and other enterprise tools. Coordinating with other resolver groups to ensure prompt resolution of incidents and requests. Conduct regular performance reviews, training, and development sessions for Level 2 staff. Develop and maintain knowledge base articles and documentation. Monitor daily operations of the RDS team to ensure high customer satisfaction. Drive continuous improvement initiatives, process optimization, and automation opportunities. Generate and analyze reports to track team performance, ticket trends, and recurring issues. Participate in Problem and incident management activities. Ensure compliance with ITIL processes and company policies. . What would your day look like? Review, Report and Ensure defined processes are followed when handling incidents and service requests in a professional manner using approved tools. Review areas of opportunity for process improvements, as suggested by team members Work towards implementing industry best practices towards greater support experience and better supportability. Perform analysis on first contact issue resolution, suggest and implement solutions to meet highest First Contact. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Define and implement yearly targets for Left Shift and Right Shift to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics weekly and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Be a thought leader in identifying opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Build & Maintain relationships with business, management, Development, Service Engineering teams through positive interaction and problem identification and resolution to enable business teams to focus on driving their business and IS to run all the IS services. Liaison with PMs, Stake Holders towards implementing solutions for frequent issues. Perform Prototyping of automation solutions in coordination with Engineering and stake holder teams . Who are we looking for? 8+ years of Industry experience in Service Management and Service Desk Operations. 4+ years People & Floor management experience managing team s operations, performance, service delivery, quality of service. Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Preferred Skills: ITIL, Service Now, Citrix. Bachelor s degree in computer science, Information Technology, or a related field (or equivalent work experience). Strong knowledge of Windows OS, Microsoft 365, Active Directory, SCCM, and remote support tools. Experience with ITSM platforms (e. g. , ServiceNow) Excellent problem-solving, analytical, and multitasking skills. Strong interpersonal and communication skills (both verbal and written). Proven ability to lead, coach, and develop team members. Experience supporting global users in a 24x7 environment is a plus. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Information Systems Manager - Service Desk What you will do Let s do this. Let s change the world. Roles & Responsibilities: Lead and manage the operations of Amgen s Global Service Desk (Level 0 Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analytics. Act as ServiceNow service owner for relevant support workflows and ensure alignment to broader ITSM strategy. Ensure accurate documentation, communication, and training materials are created to support change readiness and service enhancements. Analyze service desk metrics and performance indicators, report regularly on KPIs, identify improvement opportunities, and lead resolution of gaps. Partner with Application Support, Platform, Asset/Configuration, and VMO teams to maintain seamless end-to-end support and compliance with IS policies and financial accountability. Promote and facilitate strong stakeholder relationships across IS service owners, regional support teams, and business stakeholders to ensure service excellence. Maintain governance processes for support organizational change, including performance reviews, budget tracking, capacity management, and roadmap alignment. Continuously enhance documentation, process controls, and knowledge base assets to support consistency and maintainability of the service desk operation. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years Preferred Qualifications: Must-Have Skills: Vendor Management Expertise: Demonstrable ability to manage Managed Service Providers (MSPs) in a global, distributed service delivery model, ensuring SLA alignment, performance tracking, and service improvement. Service Delivery & ITIL Framework: Solid experience with IT service management processes (ITIL), including incident, problem, request, and knowledge management, as well as governance of SLAs and KPIs. Self-Service & Automation Enablement: Demonstrated ability to lead initiatives such as shift-left, self-service portals, virtual agents, and workflow automation within enterprise IT environments. ServiceNow Proficiency: Hands-on experience with the ServiceNow platform, particularly in managing support modules, enhancing workflows, analyzing metrics, and supporting ITIL-based capabilities. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) SAFe Product Owner/Product Manager (preferred) ServiceNow Fundamentals (nice to have) Project or Portfolio Management Certifications (e. g. , PMP, PPM) (nice to have) What you can expect of us As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Respond to IT queries via phone, email, or chat Diagnose and resolve hardware, software, and network issues Log and track incidents using ticketing systems Escalate complex problems to higher-level support teams Maintain documentation and update knowledge bases Perform system installations, upgrades, and maintenance Educate users on basic IT practices and security protocols Monitor system alerts and proactively address issues Required Qualifications Bachelors degree in IT, Computer Science, or related field 0.6months3 years of experience in technical support or help desk roles Familiarity with operating systems (Windows, macOS), networks, and common software Proficiency with ITSM tools (e.g., ServiceNow, Jira) Essential Skills Strong problem-solving and analytical abilities Excellent communication and interpersonal skills Ability to work under pressure and multitask Customer service mindset with empathy and patience Time management and organizational skills

About The Company: ARAs client is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. They help businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees (200000+ in India). India is a focus for them with their Development Centres presence in over 10 locations across Tier 1 and Tier 2 cities. They are recognised for their people first and employee-oriented policies. Along with offering hybrid work options, a Pan India presence gives flexible location options to employees. The Role: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Key Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide Japanese language support to clients. Deliver service desk voice support efficiently. Maintain client satisfaction through effective communication. Troubleshoot technical issues promptly. Document and escalate complex problems for resolution. Skills Required: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. Strong understanding of IT service desk operations. Experience in incident management and ticketing systems. Knowledge of ITIL framework for service delivery. Qualifications & Experience: A 15 years full-time education is required. The candidate should have a minimum of 2 years of experience in Service Desk Management.

Role- Technical Support SME Experience- 2 Years (International voice must) Location- Pune Immediate Joiner Skills- Technical support, Service desk, Troubleshooting, International voice Acting team lead or SME exp is must. Contact-7742324144

About Holcim: Holcim is the global leader in innovative & sustainable building solutions and construction materials. For more than 100 years the company has successfully expanded over 70 countries and our 70,000 people around the world are passionate about building progress across four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products. Our purpose is to build infrastructure in the smartest and most efficient way, making cities greener and improving the life standards for our communities. Holcim Global Hub Services Private Limited has been set-up as the captive business services center in 2019 in India to support Holcim group globally. Currently, the center is fully operational and is servicing 25+ operating entities across Europe, Australia & New Zealand, LH Trading and India. We aim to deliver sustainable value to the business driven through innovation, hyper automation, talent and exceptional collaboration with our operating entities and regional service centers. Scope of work: The Service Desk role would be responsible for front ending and receiving all the enquiries from vendors or employees and channelizing and directing them to the right team within BSC. He/ She would need to ensure that overall delivery of services meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Responsibilities: Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses) Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Collaborate with the Service Management team to understand and effectively implement SLA. Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; Job Location: Airoli Shift timing: 3am to 12pm (Home pick up available) Working days: Monday to Friday

Role & responsibilities Greetings from The Job Factory !! Job Summary: We are seeking highly motivated and enthusiastic undergraduate or graduate freshers/ experience to join our team as International Process Associates. The successful candidates will work on international processes, providing exceptional service to our global clients. For more details Call : HR Preethi- 9880952642 (call or whatsapp) Email id - preethir@thejobfactory.co.in Role & Responsibilities: 1. Handle customer inquiries and resolve issues via phone, inbound and Out bound call 2. Provide product information and support to customers 3. Manage and document customer interactions 4. Meet productivity and quality standards 5. Collaborate with internal teams to resolve complex issues Preferred Candidate Profile: 1. Undergraduate or graduate degree in any discipline 2. Excellent communication and interpersonal skills 3. Ability to work in a fast-paced environment and manage multiple priorities 4. Strong analytical and problem-solving skills 5. Willingness to learn and adapt to new processes and technologies What We Offer: 1. Competitive salary and benefits 2. cab facility for commute 3. Opportunities for growth and development in a global company 4. Collaborative and dynamic work environment 5. Training and support to help you succeed in your role 6. Incentives and Allowance's Skills: 1. Good communication skills (written and verbal) 2. Basic computer knowledge and typing skills 3. Ability to work independently and as part of a team 4. Strong attention to detail and organizational skills For more details Call : HR Preethi- 9880952642 (call or whatsapp) Email id - preethir@thejobfactory.co.in

Software Development Engineer III Back to job search results Tesco India Bengaluru Hybrid Full-Time Apply by 31-Aug-2025 About the role Refer you will be responsible section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Programming System Design Development Practise Infrastructure Software Security Operations and Maintenance Core Technology Development Lifecycle Product Methodologies Retail Technology Awareness Communication & Influencing Data Analytics & Insights Strategic Thinking & Problem Solving Finance & Procurement Curiosity & Learning Embracing and Enabling Change You will need Refer you will be responsible section About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. Apply

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles.- Experience in incident management and problem resolution.- Knowledge of remote support tools and ticketing systems.- Familiarity with ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of customer satisfaction through professional communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with ITSM tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Familiarity with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education