Service Desk Technician

2 - 4 years

2 - 4 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Position:

Location:

Work Hours:

Education:

Experience:

Key Responsibilities:

  • Provide timely support for desktop and laptop-related issues.
  • Monitor network and system performance using Zabbix or similar monitoring tools, escalating issues as needed.
  • Deliver remote technical support to internal users and resolve incidents effectively.
  • Maintain clear and professional communication with users and technical teams.
  • Assist in the maintenance and troubleshooting of servers, switches, and firewalls.

Technical Skills:

  • Hands-on experience with desktops, laptops, and servers
  • Familiarity with switches and firewalls
  • Proficient in using Zabbix or similar monitoring tools
  • Strong troubleshooting abilities and excellent communication skills

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