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63 moons
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Technical Support

Technical Support

63 moons

2 - 3 years

4 - 8 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

ticketing web technologies helpdesk customer satisfaction service desk jira troubleshooting technical support sql android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide L1/L2 support for CYBX mobile and web applications
Respond to user queries via email, chat, or ticketing systems within defined SLAs Troubleshoot app installation, login, performance, and feature-related issues Document, track, and manage support tickets using tools like Zendesk, Freshdesk, or Jira Service Desk Escalate complex issues to engineering or QA teams with proper documentation Create and maintain user guides, FAQs, and knowledge base articles Assist with onboarding support for enterprise customers Collect user feedback and share insights with the product team to improve the app Ensure high customer satisfaction scores (CSAT/NPS) through prompt and empathetic support Required Skills & Qualifications 2 3 years of experience in technical support, helpdesk, or customer success roles Strong knowledge of mobile apps (iOS/Android) and web technologies Familiarity with ticketing systems (Zendesk, Freshdesk, Jira, or similar)

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63 moons

Information Technology / Financial Services

Ahmedabad

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Technical Support