Posted:1 day ago|
Platform:
Work from Office
Full Time
2+ years
Any Graduate
Chennai
Research and identify solutions to our POS software
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk to clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain a friendly relationship with client
Spoken Hindi - Mandatory
Wondersoft
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