3739 Service Desk Jobs - Page 29

Position : Associate- Helpdesk- Operations Location : Bangalore Reporting to : Manager Salary Range : 2.74LPA- 4LPA Overview: As an Associate- Helpdesk , you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and ensuring their overall satisfaction with our services. Responsibilities: On-site Support: Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment, an...

What you will do In this vital role you will serve as the Product and Process Owner for Self-Service Automation solutions, including the Global Service Desk Virtual Agent (Chatbot). This senior-level individual contributor will be responsible for the design, delivery, and optimization of thoughtful self-service solutions that improve the user experience, reduce manual support, and streamline service delivery. This role works closely with Global Service Desk leadership, regional support teams, and the ServiceNow platform team to identify automation opportunities, build scalable conversational workflows, and continuously enhance the self-service capabilities of Amgens virtual agent. The indivi...

We are currently seeking a Project Program Management Advisor - Service Improvement Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk (L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD delivery, Account Management, Cross functional teams or Practice towers and Client. Key Responsibilities, Knowledge, Skills & Qualifications -Strong knowledge and experience of Service Desk function with thorough understanding of s...

Roles & Responsibilities: Lead and manage the operations of Amgens Global Service Desk (Level 0 Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analyti...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Khushi 7869457739 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CO...

Walk-In Drive: Technical Support L1/L2 International Voice Process Location: Diebold Nixdorf, Madhapur, Hyderabad Date: Starting from October 8th (Weekdays only) Time: 9:00 AM 6:00 PM We’re hiring freshers and experienced candidates (0–4 years) for Technical Support (L1/L2) roles. Eligibility & Requirements: Graduation (15 years of regular education) Strong English communication and technical skills Prior BPO tech support/customer service experience is a plus Willingness to work in rotational shifts, including night shifts Work Mode: 5 days a week with split week-offs CTC: As per company norms Please Carry: Updated resume (mention “Keerthi”) Valid ID proofs Educational and employment documen...

Job Title: ECM Change Management Exp: 2 to 4 Years Shift: US shift Salary: Upto 6 LPA Work Mode: WFO Cabs: 2 way Notice Period: Immediate to 30 days Job Overview: Responsible for collecting, analyzing, and reporting data related to operational issues, risks, and incidents across business units. This role ensures timely and accurate reporting to stakeholders, supports root cause analysis, and contributes to continuous improvement initiatives Roles & Responsibilities Receive and log change requests from business units or project teams. Validate completeness and accuracy of change documentation. Classify changes based on impact, urgency, and risk. Coordinate with stakeholders to gather addition...

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Job description Role & Responsibilities: Respond to customer inquiries via calls promptly and professionally Resolve customer issues and queries efficiently, ensuring customer satisfaction Be flexible working in rotational night shifts Preferred Candidate Profile Excellent verbal and written communication skills Proven experience in international customer support preferred Ability to handle customer complaints with empathy and professionalism Strong problem-solving skills and attention to detail Perks & Benefits: Two-way cab...

As an Incident Management Specialist at Milestone Technologies, you will play a crucial role in ensuring consistent incident management experiences and swift resolution of service outages. Responsibilities: - Internalize and utilize documented procedures, styles, and standards to maintain a consistent incident management experience. - Obtain and record all significant efforts made during the investigation and mitigation of a service outage. - Craft clear and concise summaries of triage and mitigation efforts, along with the current service state. - Identify and document significant milestones achieved during the investigation and mitigation of a service outage. - Document key stakeholders in...

Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues Respond to requests in our IT Service Management (ITSM) tool in a timely manner Follow documented processes to assist and troubleshoot Document details from investigating and troubleshooting calls and requests within our ITSM, Jira Service Desk Escalate requests to next level support when necessary Create additional documentation articles in Confluence (Wiki) to help the team solve similar issues Comply with policies, procedures, and guidelines Requirements Experience diagnosing and repairing computers Proficiency in conducting PC software, printer and multi-f...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts Immediate joiners only Interview - Svar, Ops (Virtual) No absconded cases Both Way Cab Contact - 9636487945 (Poshika) Perks and benefits 5 Days Working Allowances and Incentives

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals. Troubleshoot hardware and software issues on Windows and macOS systems. Assist with the deployment, configuration, and maintenance of new hardware and software. Support end users in person, remotely, and via phone or ticketing systems. Maintain and update IT asset inventory and documentation. Collaborate with other IT team members on system upgrades, rollouts, and special projects. Ensure timely resolution of support requests and maintain high levels of customer satisfaction. Follow IT policies, procedures, and best practices for security and compliance. Qualifications: Required: 5+ years of e...

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. About PTC PTC is at the forefront of digital transformation, helping organizations bridge the physical and digital worlds. Our software empowe...

About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools ...

Qualification : Any Graduation Batch : 2017-24 Passed outs Exp:0 to 5yrs Work Under Third party or Direct Payroll in MNC Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai/Bangalore Salary : 15-40k CALL : Bala 7305455719 Required Candidate profile Looking for Hardware & Network Engineer Troubleshooting/Configuration/Installation/LAN/WAN/Routers/Switches/Windows/Outlook/Firewall/VPN/Protocols/SOPHOS Interested Candidate CALL-7305455719 TC

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role - IT Service Desk (desktop/ system support) Rate: 85k/ M LocationPune, Maharashtra Shift Timing - Rotational shift (rotational week offs) Notice Period - immediate joining - 30 days preferred. Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply . Candidate should have excellent communication. Good Knowledge of Laptop/Desktop troubleshooting. Knowledge about VPN/ Windows OS/O365/Active Directory. Key Responsibilities : As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via tel...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Oracle InventoryQA Key Responsibilities: We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Provide L1 support for organization and Location Configuration Mange Oracle Receiving and recipient accounting issues Deliver Month-end/Quarter-End support services Triage and prioritize incoming oracle inventory management tickets Perform initial assessment of reported system issues Route complex problems to appropriate support team and on-calls Troubleshoot and resolve Oracle inventory issues or route to appropriate teams Document solutions and knowledge base articles Monitor tickets queues and ensure SLA co...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that...

Immediate Joiner Only!!! Location - Bangalore ( local candidates only) Role- IT Helpdesk Engineer role/Tech Agent Work from Office Job Summary: Looking for a Junior Helpdesk Technical Agent having around 3 to 5 yrs of experience in helpdesk roles. The ideal candidate will be the first point of contact for end users seeking technical assistance. Serve as the first point of contact for users seeking technical support via phone, email, or ticketing system. Bachelors degree in computer science, Information Technology, or related field. Basic understanding of Windows OS, MS Office, and common hardware components. Experience with ticketing systems like JIRA, ServiceNow Familiarity with remote supp...