2532 Service Desk Jobs - Page 29

About the Job We are looking for a driven and experienced Assistant Manager Global Service Desk to oversee day-to-day operations across a 24/7 support environment. This role plays a key part in delivering excellent service support to global users and maintaining performance, metrics, and process compliance in line with ITIL standards. You will be leading a team of service desk professionals, ensuring timely issue resolution and acting as a liaison for business-impacting initiatives. Key Responsibilities Manage the daily operations of a 24/7 Global Service Desk, including teams across multiple geographies (phone, email, live chat). Monitor tickets, ensure SLA adherence, and manage escalations for timely incident resolution. Implement and enforce service delivery best practices aligned with ITIL principles. Develop, track, and analyze performance metrics and KPIs for continual service improvement. Schedule and allocate resources effectively across shifts, ensuring optimal team coverage. Conduct deep-dive analysis and root cause identification for recurring incidents. Provide regular reports on service desk performance (weekly, monthly, ad-hoc). Serve as a point of contact for all major service-impacting issues and initiatives. Coach and mentor service desk leads and agents through regular feedback and performance reviews. Collaborate with internal and external stakeholders to align service desk capabilities with business requirements. Drive continuous improvement projects and initiatives within the service desk function. Required Qualifications Full-time Technical Graduate (preferred) 10+ years of experience in IT Service Management Minimum 5 years in Service Desk roles Minimum 3 years managing Service Desk or IT Helpdesk operations ITIL v3 or v4 Certification (required or working knowledge) Strong technical exposure and hands-on understanding of: Windows OS, Active Directory, G Suite, MS Office Networking basics and ticketing tools (ServiceNow, JIRA, Remedy) Proven ability to manage and track KPIs, SLAs, OLAs, and team productivity Excellent written, verbal, and interpersonal communication skills Ability to manage high-pressure situations and prioritize tasks independently Solid experience with reporting, escalation handling, and conflict resolution Preferred Skills & Attributes Technical certifications (e.g., CompTIA, Microsoft, Cisco) are a plus Ability to lead geographically distributed teams Strong analytical and problem-solving skills Proficient in documentation and process improvement Detail-oriented, organized, and delivery-focused Strong relationship-building skills with internal and external stakeholders Excellent presentation and reporting capabilities

Greetings from PERSONAL NETWORK We are Hiring Customer Support Representative / SERVICE DESK / HELP DESK for Bangalore Location Job Description: Key Responsibilities: - 1.Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner. 2.Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction. 3.Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively. 4.Documentation: Maintain detailed and accurate records of customer interactions, including issues, resolutions, and follow-up actions. 5.Problem-Solving: Analyze customer problems, troubleshoot issues, and escalate complex cases to senior support staff when necessary. 6.Communication: Communicate effectively with other team members and departments to ensure seamless customer support and issue resolution. 7.Quality Assurance: Adhere to company policies and procedures to maintain high-quality standards of customer support. 8.Feedback: Gather and relay customer feedback and insights to the appropriate departments to improve products and services. 9.Continuous Learning:Participate in ongoing training and development programs to enhance your customer support skills and product knowledge Qualifications: - High school diploma or equivalent (a bachelor's degree may be preferred but not required). Excellent communication skills, both written and verbal. Strong problem-solving and critical-thinking abilities. Ability to remain calm and professional under pressure. Customer-focused attitude and strong interpersonal skills. Basic computer skills and familiarity with customer support software (training will be provided). Willingness to work in a flexible schedule, including evenings, weekends, and holidays as needed. Previous customer service experience (preferred but not required). Post : Service Desk - CSR / Helpdesk - Customer Support Experience : 6 Months to 5 years Package : 3L - 4.5Lakhs Shift : Rotational shift / 24/7 Shift Qualification : Any Graduate/ BE / 10+2+3 / 10+3 / 10+2 Location : Bangalore Contact :- ANU @ 63615 32602 RAJ @ 98451 62196 Email :-umaprabhu@personalnetworkindia.com Best Wishes - Team PERSONEL NETWORK NOTE :- Kindly FORARD This message to your GROUPS & FRIENDS

The position of Utility Bill New Associate at Accenture requires a candidate with Any Graduation qualification and 0 to 1 year of experience. As a part of the Customer Support vertical, your primary responsibilities will include managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. You will be expected to close faults and complaints within the specified SLAs. Proficiency in email and chat processes, as well as good typing skills, are preferred for this role. Your daily tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. Additionally, you will be responsible for managing unplanned interruptions to restore normal service operations promptly for non-voice interactions such as email, web, and chat. As a Utility Bill New Associate, you will work within a team environment, with your primary interactions being with your team members and direct supervisor. You will receive detailed instructions for your tasks, and your decisions will be closely supervised as they directly impact your work. This role involves being an individual contributor with a limited scope of work, and it may require you to work in rotational shifts. If you are looking to be a part of a global professional services company like Accenture, with a focus on digital, cloud, and security solutions, then this role may be a great fit for you. Join our team of 699,000 professionals who are dedicated to delivering innovative technology solutions and creating shared success for clients, employees, shareholders, partners, and communities worldwide. Visit www.accenture.com to learn more about us.,

As a Senior Jira Administrator with expertise in Script Runner and EazyBI, you will be responsible for deep hands-on experience with the Atlassian product suite, including Jira, Confluence, Service Desk, and supporting 3rd party add-ons like Structure, Insight, and Zephyr. You should have at least 7 years of experience in this field and a process-oriented mindset to enable enterprise-level processes using Jira and Confluence effectively. Your role will include configuring and supporting integration using development tools on Jira, managing reports, and supporting reporting applications. You should have a solid understanding of SDLC, ITIL, and Agile Frameworks, along with technical knowledge of common networking terms and tools. Previous experience in dynamic and agile environments will be beneficial. In this position, you are expected to work independently with minimal guidance, managing multiple clients and deliverables efficiently through effective time management and planning. Strong interpersonal and communication skills, both written and spoken, are essential. Your executive presence, facilitation skills, drive for results, attention to quality, and collaborative attitude will be key assets in this role. The ideal candidate should possess a good work ethic, the ability to collaborate with diverse teams across different time zones, and the flexibility to adapt to changing priorities. A bachelor's degree is required, along with extensive experience in administering Atlassian products. This is a long-term contract position based in Hyderabad/Bangalore/Trivandrum with a hybrid work model, spending 12 days at Infosys office every month and working from home for the rest of the days.,

As a Specialized Support Lead at Sanofi in Hyderabad, you will play a crucial role in overseeing and managing Level 2 technical support operations, including handling escalated technical issues, collaborating with cross-functional teams, and ensuring service excellence. Your strong troubleshooting skills, leadership experience, and commitment to improving support processes will be key to your success in this role. Your main responsibilities will include incident management and troubleshooting, team leadership and mentoring, collaboration with stakeholders, process improvement and automation, as well as monitoring and reporting. You will lead and mentor the support team, coordinate with development and business teams for issue resolution, identify areas for process improvement, and track incident trends to prevent future occurrences. To excel in this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, along with at least 5 years of experience in IT support, service desk, or technical troubleshooting, including 2 years in a leadership role. Strong expertise in Workday, Learning, and other HRS connected global tools, as well as experience with ITSM tools and knowledge of ITIL framework, will be beneficial. Excellent problem-solving, analytical, and communication skills are essential for success in this position. Joining Sanofi's innovative team will allow you to collaborate with talented professionals, tackle complex issues, and find creative solutions together. The supportive environment at Sanofi ensures that your ideas are valued, fostering a culture of teamwork and mutual respect. You will have opportunities for continuous learning and growth, supported by a comprehensive benefits package that prioritizes your well-being both at work and at home. If you are ready to push the limits of what's possible and make a real impact on global health, consider joining Sanofi as a Specialized Support Lead. Your contributions will be valued, and your efforts will help millions of people around the world.,

At EY, you'll have the opportunity to shape a career that aligns with your unique strengths and aspirations, supported by a global network, inclusive environment, and advanced technology to empower your professional growth. Your distinctive voice and perspective are valued as contributions towards enhancing EY's collective impact. Join us in creating an exceptional experience for yourself while striving towards a better working world for all. As a Unified Support Services (USS) Product Management Analyst at EY, you will play a pivotal role in assisting the Support Experience and product management team through data-driven insights and analysis to guide product strategy and development. Collaborating with product managers, designers, and engineers, you will analyze market trends, customer requirements, and product performance to facilitate informed decision-making and feature prioritization. Key Responsibilities: - Conduct market research and competitive analysis to identify opportunities for product innovation. - Analyze customer feedback, usage data, and sales metrics to drive product decisions and feature prioritization. - Support the product roadmap planning process by providing data analysis and projections. - Collaborate with cross-functional teams to gather requirements and assess the impact of product changes. - Develop and maintain product performance reports and dashboards for internal stakeholders. - Aid in creating business cases for new product initiatives, including financial modeling and risk assessment. - Facilitate communication between the product management team and other departments to ensure alignment on product goals and strategies. - Participate in user testing and validation activities to refine product offerings. Skills and Attributes for Success: To qualify for this role, you should have: - Experience in an analytical role, preferably related to product management. - Strong quantitative skills and proficiency in data analysis tools such as Excel, SQL, and analytics platforms. - Familiarity with product development processes and agile methodologies. - Excellent communication and interpersonal skills to effectively present findings to diverse audiences. - Detail-oriented with strong organizational and project management capabilities. Preferred qualifications include: - Understanding of Critical Success Factors (CSF) and Key Performance Indicators (KPIs) aligned with product vendor SLAs and service management processes. - Ability to handle multiple priorities and provide timely and accurate research results and solutions. - Strong interpersonal skills for engaging in cross-business discussions and formulating insightful ideas. - Proficiency in ITIL processes and Microsoft Office products, particularly Excel, Visio, and PowerPoint. - Experience with service desk or IT support tools like ServiceNow, Qualtrics, Genesys, or equivalent platforms. What We Offer: In this role, you will be part of a global team with ample opportunities for growth and development. Flexible working arrangements combined with a comprehensive benefits package focused on your overall well-being. Continuous learning, transformative leadership coaching, and a diverse and inclusive culture are integral parts of the EY experience. Join EY in building a better working world, where diverse teams across 150+ countries leverage data and technology to provide assurance, facilitate growth, and address complex global challenges in assurance, consulting, law, strategy, tax, and transactions.,

You are a proactive and customer-focused IT Service Desk Analyst fluent in English and Dutch. You will support users across different regions, manage IT incidents, resolve technical issues, and ensure smooth operations through effective communication and service delivery. Your key responsibilities include handling IT service requests and incidents via phone, email, and ticketing systems, identifying, logging, diagnosing, and resolving incidents promptly, providing first-level technical support for hardware, software, and networking problems, processing service requests like software installations, user account management, password resets, and access provisioning, escalating complex technical issues to the appropriate teams, documenting all tickets, troubleshooting steps, and resolutions, delivering excellent customer service with professionalism, supporting users in English and Dutch, following ITIL-based practices, assisting with onboarding and basic training for new users. You should have 2-4 years of experience in an IT Service Desk or technical support role, fluency in English and Dutch (spoken and written), strong understanding of Windows and Microsoft Office, familiarity with ticketing tools like ServiceNow or JIRA, basic networking knowledge, strong problem-solving and analytical skills, excellent communication abilities, ability to work in a fast-paced multicultural environment, and an ITIL Foundation certification is a plus. If interested, kindly share your updated resume with ravi.k@s3staff.com.,

Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered Maintain and improve on key Service Desk performance indicators Participation in quality development Active involvement in team and cultural change within the Service Desk team Other responsibilities as directed by the Manager or Team Leader, Service Experience & Personal Attributes Experience working on a Service Desk - providing IT support Active Directory Service Now ITIL processes Strong written and verbal communication Strong customer service skills

Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered Maintain and improve on key Service Desk performance indicators Participation in quality development Active involvement in team and cultural change within the Service Desk team Other responsibilities as directed by the Manager or Team Leader, Service Experience & Personal Attributes Experience working on a Service Desk - providing IT support Active Directory Service Now ITIL processes Strong written and verbal communication Strong customer service skills

Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered Maintain and improve on key Service Desk performance indicators Participation in quality development Active involvement in team and cultural change within the Service Desk team Other responsibilities as directed by the Manager or Team Leader, Service Experience & Personal Attributes Experience working on a Service Desk - providing IT support Active Directory Service Now ITIL processes Strong written and verbal communication Strong customer service skills

As a Technical Solutions Architecture Specialist Advisor - Technical Architect at NTT DATA Services in Gurgaon, Haryana (IN-HR), India, you will play a crucial role in supporting the business development efforts by providing inputs into new opportunities that incorporate NTT DATA Services workplace services offerings and capabilities. You will collaborate with the solution design team and sales to establish accurate costing and pricing techniques, ensuring that new client solutions are architected optimally to achieve expected levels of functionality and quality. Your responsibilities will include promoting existing and new workplace services offerings to internal groups, partners, and clients, building opportunity level cost models, and supporting benchmarking efforts against market pricing. You will stay updated on emerging technologies and products in the Workplace Services area, refining the definition and validation of new features leading to new solution development. Additionally, you will participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes. By analyzing opportunities and gathering inputs from strategic accounts and internal/external partners, you will determine where development and enhancement of capabilities or offerings is required. Collaboration with sales, pre-sales, and delivery teams will be essential to provide consolidated input for relevant corporate stakeholders. Your role will also involve exploring and enabling automated sales and solutioning methodologies for new and existing capabilities and service offerings. You will be expected to coach and mentor solution architects, sales practitioners, and sales teams on relevant Workplace Services capabilities and service offerings. **Required Skills:** **General:** - 10+ years of experience in IT Outsourcing, Managed Services delivery, solutioning/pre-sales, sales, or product management - Bachelor's Degree or equivalent - Strong communication, analytical, and problem-solving skills - Ability to work independently and prioritize tasks effectively **Technical and Technology:** - Expertise in infrastructure outsourcing solutions and cost models - In-depth knowledge of end user services domain including Service Desk, Field Services, Endpoint management, messaging and collaboration, and asset lifecycle management services - Understanding of emerging business and technology trends related to End User services - ITIL Foundation Certified and industry-recognized technical certifications **Collaboration and Communication:** - Detail-oriented with the ability to see the big picture - Effective communication skills across various levels internally and externally - Ability to work on unstructured problems and environments - Experience in coordinating solution architecture teams and large pursuits preferred Join NTT DATA, a global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. As a part of the NTT Group, we invest in R&D to drive organizations and society confidently into the digital future. Explore more about us at us.nttdata.com.,

The role of STP-Supplier Service Hub Team Lead involves working closely within the Service desk team and being responsible for data analytics and quality management of the process. The main requirement is to collaborate with Data and STP teams to uphold quality across all aspects of the Service desk. Requests and queries are received from different users, including Suppliers and Diageo users, covering various sub-processes, regions, and languages, adding complexity to the market scenario. This position plays a crucial role in the PTP team and requires effective partnership skills. The primary purpose of this role is to review queries and responses to maintain quality standards. Ensuring that resolutions are accurate in the first instance and that customer experience is excellent are key objectives. Key Accountabilities: - Conduct audits of SSH queries and responses according to the set quality framework. - Track and report quality scores. - Collaborate with teams to resolve errors, provide feedback, and implement controls to prevent recurrence. - Resolve L2 issues related to complex and critical queries. - Ensure timely resolution of escalated open issues. - Produce issue reports, conduct Root Cause Analysis (RCA), and provide feedback to teams. - Analyze customer feedback survey results and develop action plans. - Facilitate knowledge management and process training for team members. - Provide regular updates related to DTP. - Communicate with vendors/Diageo Users via calls to resolve complex queries. - Conduct ad hoc analyses. - Demonstrate a holistic understanding of how the area of responsibility integrates with and impacts other teams/organizations. Qualifications and Experience Required: - University graduate with a degree in BCom, BBA, BBM. - Hands-on experience in working with Excel, invoice processing, or transactions. - Essential knowledge of SAP. - Experience in service desk operations is advantageous. Essential Skills: - Proficient in communication and articulation. - Ability to collaborate effectively with teams. - Understanding of accounting principles. This is a regular worker type role based in Gurugram with a job posting start date of 2024-09-16.,

***Greetings From You & I Consulting !**** You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. ***We are hiring for a Giant MNC (KPO) In Kolkata for a For US Healthcare Process with Fixed Saturday / Sunday Off. Hiring For Giant MNC Position: US Healthcare (Medical Billing) Location: Kolkata, India *Hurry Call or whtsapp now @ Pritha - 8116048176 Requirements: - Education Required :- 10+2 and above Fresher And Experienced Both Are Welcome ! International BPO Exp. will be a added advantage! Good communication Skill Mandatory Shift: 24x7 Shift (Home drop within the marked boundary, otherwise point drop) What We Offer:- Competitive salary and performance-based incentives. Comprehensive training and continuous learning opportunities to enhance your skills. Friendly and supportive work environment that promotes teamwork and collaboration. Career advancement opportunities based on your performance and dedication. CTC 3Lpa To 5.5Lpa In Hand + PF + Esi + and all other facilities Fixed Saturday / Sunday Off Key Responsibilities:- Help US Doctors and hospitals with proper documentation for their empanelment. Regular follow up via phone or email. Taking international calls. Keeps one updated with latest US healthcare rules & regulations. Applies critical thinking and critical decision making for completing tasks. *Hurry Call or whtsapp now @ Pritha - 8116048176 *Note :- If you encounter a busy tone or If you find our lines occupied, simply Whatsapp and share your details with us in the following format:- Full Name : Current Location : Contact No : Highest Qualification : Experience for Consideration (Total Experience) : Current Organization : Current CTC (Numeric Values only) : Expected CTC (Numeric Values only) : *Hurry Call or whtsapp now @ Pritha - 8116048176 "If you've read through the job description above and thought, 'Hey, this sounds like a perfect fit for someone I know - DO REFER YOUR FRIENDS

Position: Associate (Trainee) Location: GSC IND (Mumbai & Kochi) Eligibility: Fresh Graduates (2024 / 2025 pass outs only) Application Process (How to apply) Candidates need to apply through the link. Last date for submitting the application form along with the required audio file (mandatory) 3rd August 2025 https://forms.office.com/r/dU3C0JTp4d?origin=lprLink Purpose of Role The Trainee role is designed to bridge the gap between academic learning and practical application within Brennan. As an Associate (Trainee), selected graduates will undergo structured technical and process training tailored to Brennans operational needs. This role offers a guided learning path, with the goal of preparing trainees for seamless integration into full-time roles. Trainees will be supported by mentoring, assessments, and practical exposure to real-time environments, helping them develop the skills required to perform effectively in their future teams. Who Can Apply Freshers or graduates who have completed their course in 2024 or 2025 Candidates with no prior full-time job experience Good communication and collaboration skills A clear interest in building a career in IT support roles, including both application and infrastructure domains. Basic awareness of networking concepts and IT fundamentals. Graduates from a recognized University with a focus on IT-related disciplines or equivalent degree: Bachelor of Science (B.Sc) Computer Science/IT Bachelor of Computer Applications (BCA) Bachelor of Engineering (BE) All Computer-related branches Bachelor of Technology (BTECH) – All Computer-related branches General Requirements Eagerness to learn and apply new technologies and methodologies in a real-world environment. Strong attention to detail and commitment to producing high-quality work. Effective time management skills, with the ability to prioritize tasks under supervision. Willingness to take initiative and participate in training sessions, workshops, and project meetings. Professional demeanour and ability to adapt to a dynamic work environment. Flexibility to work on various projects, adapting to different teams and client requirements. Basic knowledge of IT service management and customer support principles. Willing to work in a 24x7 work environment. Desired Skills Basic knowledge of PC hardware, desktop trouble shooting. Windows operating systems, MS Office ITIL best practices. Networking and IT infrastructure Fundamentals. Previous internship experience or involvement in practical IT projects would be an added advantage. Training Program Structure The following stages are part of the structured Graduate Training program and are not prerequisites for selection. They are included here to help candidates understand the learning and transition framework: Assessment Method (During Training Period) To ensure that trainees effectively develop both theoretical knowledge and practical skills, Brennan uses a multi-stage assessment process throughout the training period: Initial Skill Assessment: Evaluates the trainee’s current knowledge to customize their training experience. Performance Monitoring: Regular evaluations via quizzes, feedback, and observation to track growth. Practical Assignments: Real-world tasks designed to help trainees apply what they learn. Mentorship and Peer Review: Continuous guidance from experienced mentors and feedback through peer interaction. Periodic Progress Reviews: Formal reviews to discuss development progress and set learning goals. Going Live (Post Training) After successful completion of the training period and assessments, trainees will be placed into relevant teams based on their performance, interests, and business needs. This transition phase, often referred to as "going live," marks the beginning of hands-on work in a production environment, supported by continued mentoring and guidance.

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions, About BNP Paribas Group BNP Paribas is the European Unions leading bank and key player in international banking It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in, About Business Line/Function Business Management team, which is part of the CIB IT Production covers all PMO and governances related activities for the entire Production and APS scope, Job Title Service Desk Analyst L2 Date 10-July-2025 Department ISPL APAC IT SD Location: MUMBAI Business Line / Function CIB IT PROD Reports To (Direct) Grade (if applicable) (Functional) Number Of Direct Reports NA Directorship / Registration NA Position Purpose The position is for Service Desk Analyst supporting APAC region primarily HK and SG users The agent is expected to provide support to users facing IT issues, Responsibilities Direct Responsibilities Act as first point of contact for end users for their IT related issues (Software & Hardware) Responsible for technical assistance and support to end users, troubleshoot and provide resolutions to end users for their IT related issues, Identifying and diagnosing technical problems and working to resolve them This involves good probing skills to understand the issue and further resolve the issue if in scope or escalate to concerned support if necessary, Logging and documenting the tickets on the ticketing tool which includes categorizing and prioritizing them, Communicating with end-users professionally and empathetically keeping them informed about the status of their issues or requests, Assist with user account management including password resets and access permissions, Responsible to monitor and track the pending tickets (incidents and requests) and following up with users/ responsible support teams ensuring the issue has been resolved to end userssatisfaction, Escalating the complex or critical issue to higher level support teams and drive the issue until resolution, Contributing Responsibilities Responsible for updating and maintaining knowledge base articles to assist and help both the end users and fellow team members in resolving common issues more efficiently, Ensuring a positive customer experience by delivering timely and effective support Assisting training and guidance to fellow colleagues to enhance process knowledge, Technical & Behavioral Competencies Troubleshooting knowledge for Microsoft Windows 7 / 10, Mac, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Jabber, etc) Work experience with Microsoft Active Directory Users and Groups Management Experience using remote support tools e-g Remote Desktop, Goverlan, Hands on expertise in Service Now tool Thorough knowledge and understanding of the Strategic vision of Service Desk operations, Knowledge and understanding of Service Management best practices as per ITIL standards, Strong interpersonal skills, verbal, and written communication skills Ability to interact effectively with customers, vendors, peers, and management via multiple communication channels, Strong problem-solving skills and decision-making ability Specific Qualifications (if Required) Bachelors Degree in Information Technology/ Computer Science (Preferred); alternatively, an equivalent education in relevant areas ITIL V3/ V4 Certification (Preferred) Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Decision Making Communication skills oral & written Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to inspire others & generate people's commitment Ability to anticipate business / strategic evolution Education Level Bachelor Degree or equivalent Experience Level At least 3 years Show

Alorica India Private Limited is looking for IT.IT Quality.End User Support.Technician II to join our dynamic team and embark on a rewarding career journey Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects

The Sr. Associate - Service Desk Specialist is responsible for answering calls, chats, working on incidents, and service requests. They are responsible to perform first-level of troubleshooting and provide quick resolution to the users. Responsibilities Work on incidents and service requests submitted by users and resolve issues through remote sessions. 30% Responsible for managing the queue and ensuring timely resolution of the tickets that can be resolved at their end. 30% Guide and mentor User Support Specialist Is. May also include training. 20% Act as a liaison between the end user and the Technical Support team. 20% Education Required: High School Diploma Preferred: Bachelors in Computer Science Language Required: English Experience Required: Excellent communication skills, ability to multi-task, detail-oriented and Strong typing skills. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for

We are seeking a skilled and customer-focused Service Desk Analyst to provide IT support services. The role involves acting as the first point of contact for end users through various channels such as phone, email, and ITSM tools. The analyst will perform initial triage and resolution of incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Key Responsibilities: - Provide Level 1 to 1.5 technical support to end users through phone, email, and ITSM ticketing systems. - Troubleshoot and resolve basic hardware, software, network connectivity, and peripheral device issues. - Assist users with password resets, account unlocks, and access management, including multifactor authentication (MFA) support. - Log, classify, prioritize, update, and close service requests and incidents accurately in line with SLAs. - Escalate unresolved or complex issues to appropriate Level 2/3 or resolver teams following defined escalation procedures. - Guide and encourage users to utilize self-service portals, FAQs, and knowledge base articles for faster resolution. - Support end users in using conferencing tools (e.g., Teams, Zoom) and mobile device setups. - Provide priority support for VIP users, ensuring high levels of customer satisfaction. - Use approved remote access tools to provide hands-on assistance when required. - Monitor and follow up on open tickets to ensure timely resolution and user communication. - Contribute to the creation, review, and maintenance of knowledge articles, SOPs, and user guides. - Assist in communicating planned outages, maintenance activities, and IT service advisories to users. - Adhere to ITIL-aligned processes for incident, problem, and release management activities. - Maintain compliance with company security and data protection policies during all support activities. - Collaborate effectively with peers and resolver groups to ensure a seamless support experience. - Qualifications: - Bachelor's degree in computer science, Information Technology, or related field (preferred). - Experience in a Service Desk or IT Support role. - ITIL Foundation certification (preferred). - Strong knowledge of Windows OS, MS Office Suite, Active Directory, and remote support tools. Key Skills: - Excellent verbal and written communication in English. - Strong customer service and problem-solving skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, ZenDesk). - Team player with a proactive approach to issue resolution. Required Skills Service Desk, ServiceNow, Troubleshooting

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 1 - Aware Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Immediate to 30 days Joiners Only Location -Bangalore US Time shift Mandatory: International Voice Support experience 3 4 years experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the companys internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications. Perform basic windows administration such as password resets and file and folder administration. Basic internet connection troubleshooting. Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate. Follow up on outstanding requests and ensure timely resolution. Fully document all troubleshooting steps and create knowledgebase articles of resolutions. Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures. Follow the established standards for documenting tickets, configurations, and standard operating procedures Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures. Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes. Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.

Min 1 Yr Exp Into Technical Support International Voice Skill Active Directory/Troubleshooting/O365/VPN Any Graduate CTC Up to 4LPA+Perks 24*7 US Shift 2 Way Cab 5 Days Working 2 days rotational week off Location E-City, Bangalore HR Payal 9257655181

Urgent hiring for Service Desk Executives, International Voice & Chat. Provide IT support, troubleshoot issues, log tickets, and ensure timely resolution. Must have strong communication skills & be open to rotational shifts. Call/ WhatsApp 7620801051

Min 2 Yr Exp Into Technical Support International Voice Required Skill- Active Directory/Troubleshooting/O365/VPN Any Graduate CTC - Up to 6 LPA+ Variables 24*7 US Shift 2 Way Cab 5 Days Working Location-E-City, Bangalore Contact- 8769866443( Neha )

Team Lead -Service Desk EXP -Min 4+ years in Service Desk Must have Hands on experience or knowledge of Gaming Support( PC Consoles) Must have 1 Yr Team Lead on Papers Imm Joiners CTC-Upto 10 LPA WFO|US Shifts Drop your CV at radhika@genesishrs.com

Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2023, 2024 and 2025 graduates only Job Description: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support. Key responsibilities: Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding. Adhere to customer security and compliance requirements. Adhere to customer communication etiquettes. Ensure stated productivity requirements for the engagement. Contribute to continuous service improvement plans (CSI). Contribute to and participate proactively in knowledge sharing sessions. Act as a buddy for new hires. Organization - Adhere to Organizational policies and processes Role expectations : Associate should be client-focused and able to work with users from different communities and cultures across the globe. Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements. Support available (post joining as Full Time Employee) Night shift allowance will be paid by the project. Cabs will be provided for pick-up and drop-off, ensuring safety and comfort. Timely rewards and recognition will be given to top performers