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Associate- Helpdesk- Operations

Associate- Helpdesk- Operations

Ekincare

0 - 2 years

2 - 3 Lacs

bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

communication skills helpdesk service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position
: Associate- Helpdesk- Operations
Location
: Bangalore
Reporting to
: Manager
Salary Range
: 2.74LPA- 4LPA

Overview:

Associate- Helpdesk

Responsibilities:

On-site Support:
Travel to client offices to provide on-site assistance to senior employees. This includes resolving technical issues, setting up equipment, and ensuring that all systems are functioning effectively.
Assist Senior Employees:
Provide personalized support to senior employees, addressing their specific needs and concerns promptly and professionally.
Query Management:
Manage and resolve queries from employees, including technical issues, software applications, and general inquiries.
Health Checks Support:
Provide support during health checks on weekends for employees, ensuring a seamless process and addressing any technical issues that may arise.
Documentation:
Maintain accurate records of support tickets, resolutions, and any other relevant information for future reference.

Career Opportunities & Benefits:

Enjoy attractive compensation, incentives, Medical, fitness-sponsored benefits like Gym, Yoga, Zumba and other membership benefits

Key success metrics for this role:

Audit Cycle
VIP Appointments Experience
Handling the region appointments and reports (Based on requirement)
Managing the relationship and operations with the vendor.

Must have Skills:

High school diploma/Graduation
Strong analytical and organizational skills.
Excellent communication and listening skills.
Ability to work under pressure.
Strong computer proficiency.
Must be detail and solutions-oriented.
Well versed in MS office suite such as word, excel and PowerPoint presentation

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