Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analyst is responsible for managing and resolving IT incidents promptly to minimize the impact on business operations. This role involves monitoring, analyzing, and coordinating incident resolution activities, ensuring adherence to Service Level Agreements (SLAs) and best practices. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and effective communication abilities to collaborate with technical teams, vendors, and stakeholders. Roles and Responsibilities Incident Management Monitor and triage incoming incidents through ITSM tools (e.g., ServiceNow, BMC). Categorize, prioritize, and assign incidents to appropriate resolution teams. Ensure incidents are resolved within defined SLAs. Coordinate with multiple teams to resolve high-priority incidents (P1/P2/P3 & P4). Document incident details, root cause analysis, and resolution in the knowledge base. Rotational shift If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

The Service Desk Supervisor oversees daily IT operations, manages a team of IT professionals, and ensures the delivery of high-quality technical support and services. This role requires strong leadership, technical expertise, and effective communication skills to drive team performance and align IT services with organizational objectives. Experience: 3+ years in IT roles, with at least 1 years in a leadership or supervisory position. Key Attributes: Strong organizational skills and attention to detail. Ability to work under pressure and manage multiple priorities. Adaptability to evolving technologies and environments. Ready to work in Rotational shifts. If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

ACS ( Customer Support ): 6 Month of experience. Should have rich experience in International Inbound voice process. Should have excellent communication skills , Customer facing experience, call handling skills, active listening skills , good typing and MS office proficiency. Customer support experience in any domain. Open to work in US shift (India night shift). Open to work from office (all days). Looking for predominantly female candidates. Graduation is not necessary, PUC will also work. Note: Internation inbound voice experience is mandatory, experience in Semi Voice process, outbound process, domestic voice process will not be considered. Communication influenced by mother tongue will not work. Candidates should be confident.

Experience: Freshers Job Title: Client Services Support Specialist - Trainee Key Skill Requirements: Excellent verbal and written communication skills* Strong comprehension and understanding skills Capable of multitasking while demonstrating empathy and a solution-oriented approach Proficient in typing and comfortable with keyboard navigation *Communication Requirement: CEFR Grade B2 level (Mandatory) Education Criteria: PUC / 10+3 Diploma / Any Graduate Job Description: In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals. All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. Your key responsibilities would be: Professionally manage inbound and outbound international customer calls. Ensure compliance with company policies and procedures during all customer interactions. Execute assigned tasks in line with the latest work instructions and process updates. Troubleshoot and resolve customer issues effectively and efficiently. Achieve daily productivity and quality targets consistently. Accurately document all customer interactions in the designated platform. Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. Ensure compliance with data integrity guidelines and the companys information security policies Shift Timings: US Shifts (Night Shift) Work Mode: 100% Work from Office Work Days: Monday through Friday (Saturday and Sunday are weekly offs) Work Location: Manyata Tech Park, Nagavara, Bangalore Compensation Package: Rs. 21,000 Fixed Take Home + Rs.10,000 Confirmation bonus* + Rs. 50,000 Trainee bonus* + Performance based incentive* *Based on our policy Other perks: Free transportation facility / travel reimbursement (where transportation facility cannot be provided) Subsidized food facility Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). Statutory benefits – PF, ESI and Gratuity 24 days of paid time off + 12 paid holidays per year. Job Profile - Client / Product Support Assessment Process & Offer: Voice & Communication Skill Assessment Typing Test Operations Round (including Voice & Accent round) HR Fitment Round Offer discussion

Asset Executives Responsible for maintaining and tracking all company defined assets. Technical Qualification: At least 2-3 yrs relevant IT experience. Strong background and work experience in Asset Management. Excellent computer skills and proficient in excel, word, outlook, and access. Good communication skills both verbal and written. Education Qualification: Diploma / Any Graduate Relevant IT Certification as per capability If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Location: --

Technical process Voice - Noida Location - Excellent Communication Skills, Technical Knowledge, Graduation is a must, minimum 1 yr and above experience working in a Voice International Process, Immediate Joiners, US Shift 24/7 shift, mostly night shifts Particulars Job Description Educational Qualification Any Graduate (Technical Field) Work Experience For any Graduates, at least 1 year & above experience in International BPO (Technical Support) JOB Description Customer Experience: Excellent communication skills, verbal and written both Minimum 1 year & above experience required in a Voice International Process Must have good thought process Candidate should be Tech savvy, well versed with Technical Troubleshooting Should have knowledge of Computer Networking Investigates and resolves concerns raised by the customer Engages the resources appropriate for resolving issues. Ensures that end to end resolution is provided to the customer by coordinating with different teams Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. Complete Issue resolution within prescribed timeframes. Skills and Ability Should possess good verbal and written communication skills in English. Should have good comprehensibility and understandability of what customers want. Should have critical thought process and decision making capability with focus on accuracy. Personal Attributes Should be flexible for all circumstances and be self-driven, motivated and persistent. Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Computer Proficiency Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics Additional Comments Candidates should be open to a shift of 24x7. Mostly Night shifts Both side transportation will be provided as per company policy Split Week off and Split Week off and Holidays.

Opening For Customer Support Voice with Tech Mahindra Job Description: Experience : Fresher and Experience Address: 9th Floor, Empire Tower, Reliable Cloud City, Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra PIN: 400708 and Wing - I, & II, Oberoi Garden Estate, off Saki Vihar Road, Yadav Nagar, Chandivali, Andheri East, Mumbai, Maharashtra PIN: 400072 Joining Period: Immediate Shift: 8am to 8pm ( females) 8am to 9 pm( Male) 5days Working & 2 rotational week-off Skill set: Good English Communication Assessment: Voice versant/Written versant