Lead Senior Associate - Engineering Foundry & Managed Services

Deloitte Consulting

5 - 10 years

15 - 20 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

ticketing managed services service desk active directory mobile device management hardware windows microsoft remote support technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals.

Troubleshoot hardware and software issues on Windows and macOS systems.
Assist with the deployment, configuration, and maintenance of new hardware and software.
Support end users in person, remotely, and via phone or ticketing systems.
Maintain and update IT asset inventory and documentation.
Collaborate with other IT team members on system upgrades, rollouts, and special projects.
Ensure timely resolution of support requests and maintain high levels of customer satisfaction.
Follow IT policies, procedures, and best practices for security and compliance.

Qualifications:

Required:

5+ years of experience in IT support or desktop support roles.

Proficiency in Windows 10/11 and macOS environments.
Strong troubleshooting skills for hardware, software, and network connectivity issues.
Experience with Microsoft 365, Active Directory, and remote support tools.
Familiarity with imaging, deployment tools, and endpoint management systems.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and work independently in a fast-paced environment.

Preferred:

CompTIA A+, Network+, or similar certifications.
Experience with mobile device management (MDM) solutions.
Knowledge of ITIL practices and service desk operations.

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