1424 Service Desk Jobs - Page 26

About NCR Atleos Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Greetings! Openings:100 Designation:SPE Role : Technical Support Exp:2+ Yr CTC :Upto 5 Lpa Call: Ananya - 9694149332 Sneha- 9672010588 Apply to:conversencr@gmail.com Rgrds Team Converse

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm Fastag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the roleThe candidate will be responsible for handling the Employee Query coming on the helpdesk ticket system and have to ensure the ticket closures within specific TAT. Responsibilities: Coordinate with the employees traveling Email writing Coordination within the team Exposure to Manual Fare Calculation Effective Mail Communication and timely coordination Data Management and Queries Handling Ensuring that the bookings are done on the best available fare basis and maintaining appropriate documentation records for audit purposes Desired Candidate: Should be very prompt over email/calls A candidate with good communication skills is preferred Basic Excel knowledge is preferred. Verbal and written communication in English Should be available for 3months of Internship Education Must be pursuing Graduation or Post Graduation Why join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

International Voice Process Provide technical support and troubleshoot through calls and remote access 5 days working Rotational shifts Salary up to 6LPA Need 1 year experience in Technical process Contact- Ishita - 9529411055 Pragati- 9696837450

International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450

Hiring for Service Desk Engineer. Any Graduates with minimum 2 year of experience can apply. Salary-Up to 7.47LPA Shifts-Rotational Shifts Location-Banglore *IMMEDIATE JOINERS ONLY* Contact-Janhvi 8055979395

SERVICE DESK - Jira Service Desk, ServiceDesk, Windows Server (Spanish & Polish) Location : Pan India Primary Skill: Service Desk Desktop Support Description: Multilingual English and Spanish & Polish Should have good technical exposure for Level 1 Support VPN Network Outlook Internet troubleshooting Good Client interfacing skills should have involved in client interactions Should be willing to work in implementation support projects Above skills certifications are Preferable Flexible for Onsite and Offshore travelling Collaborate with other team members to ensure proper delivery of the requirement Ability to think strategically about the broader market and influence company direction Should have Good Communication skills Team Player Good Analytical Skills

Minimum 2 years in SDP tool or any other tool Admin role • ITSM or ITIL . SDP Tool - Issue handling expertise related to asset management, asset scan, asset deletion, asset movement, asset classification in application.

Application Support Analyst PPC/ASA/1330391 ISD Head Office Posted On 16 Apr 2025 End Date 31 May 2025 Required Experience 1 - 2 years ShareApply Basic Section No. Of Openings 1 Designation Grade Executive M10 Freshers/Experience Experience Employee Bonus Regular Organisational GPCOMP Pon Pure Chemicals Group Company Name Pon Pure Chemical India Private Limited Department ISD Country India State Tamil Nadu Region Chennai Branch Head Office Skills Skill ASP.Net SQL Server Minimum Qualification MCA CERTIFICATION No data available Working Language No data available About The Role 1) Will be supporting the CRM and Mobile Application 2) Ensure issues/service requests raised are addressed within SLA 3) Root Cause Analysis for repetitive issue 4) Project Support for Testing

JD for TSC (Photoshop) Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use of Adobe's solutions. General knowledge of Adobe DME products Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Adobe Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Content to be logged in full written English Communicate and articulate clearly with the customer (in both verbal and written communication). Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer Understanding of escalation handling procedures Understand the issues business impact Obtain general understanding of OS and application operations related to product usage Report on top call generators, severe issues, new emerging trends, feature requests and common how- to questions Should forward any issues/escalations to the next level of support for further resolution Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof.

Greetings from Infosys BPM Ltd., We are hiring for Service Desk Trainer in Mysore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Mysore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Mysore Employment Type: Full-Time. Key Responsibilities: Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.). Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis. Identify needs for development and provide interventions not limited to training, activities & engagement. Conduct facilitation workshops as part of the coaching needs. Undertake continuous observations and feedback for bottom quartile associates. Develop the supervisory staff on issue identification and coaching mechanism. Undertake Training needs Analysis. Conduct Daily Huddles for the span mapped. Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching. Utilize relevant tools required to help participants learn and to extend support to them. Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. Use basic analytical methods to identify problems for client scenarios and recommend solutions. Ensure all coaching plans are executed in a timely manner. Work closely with Quality and CS operations leaders to ensure improved Report and document the observations and feedback and share relevant updates to all required stakeholders. Translate customer service business requirements into training / coaching action plans. Any adhoc activities associated with skill enhancement of on of floor associates. Requirements: Coaching Certification from a reputed institute. Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Qualifications: Candidate must possess a bachelors degree in any field. Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: 4-5 years of overall work experience. 2-3 years of experience in working in Service Desk/ Technical Support environment. Relevant experience in conducting Service Desk/Technical training 2-3 years of conducting technical trainings in Service Desk or Tech product support environment ITIL certified preferred, must be ITIL trained (ITILv3 or v4) Hands on experience on ITSM tools e.g. SNOW, Remedy, CISM Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Greetings from Infosys BPM Ltd., We are hiring for Service Desk Trainer in Bangalore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Bangalore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Bangalore Employment Type: Full-Time. Key Responsibilities: Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.). Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis. Identify needs for development and provide interventions not limited to training, activities & engagement. Conduct facilitation workshops as part of the coaching needs. Undertake continuous observations and feedback for bottom quartile associates. Develop the supervisory staff on issue identification and coaching mechanism. Undertake Training needs Analysis. Conduct Daily Huddles for the span mapped. Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching. Utilize relevant tools required to help participants learn and to extend support to them. Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. Use basic analytical methods to identify problems for client scenarios and recommend solutions. Ensure all coaching plans are executed in a timely manner. Work closely with Quality and CS operations leaders to ensure improved Report and document the observations and feedback and share relevant updates to all required stakeholders. Translate customer service business requirements into training / coaching action plans. Any adhoc activities associated with skill enhancement of on of floor associates. Requirements: Coaching Certification from a reputed institute. Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Qualifications: Candidate must possess a bachelors degree in any field. Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: 4-5 years of overall work experience. 2-3 years of experience in working in Service Desk/ Technical Support environment. Relevant experience in conducting Service Desk/Technical training 2-3 years of conducting technical trainings in Service Desk or Tech product support environment ITIL certified preferred, must be ITIL trained (ITILv3 or v4) Hands on experience on ITSM tools e.g. SNOW, Remedy, CISM Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Qualification : Any Graduation Batch : 2017-24 Passed outs Exp:0 to 5yrs Work Under Third party or Direct Payroll in Top MNC Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai/Bangalore Salary : 15-45k CT : Bala 7305455719 Required Candidate profile Looking for Hardware Network Engineer Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS location Chennai/Bangalore Interested Candidate CT-7305455719 TC

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Manage the user support by log, update & close the user incident/tickets in the service desk. Responsible for the delivery of Service Desk function, policies, and procedures. Provide the solution to the problem through the service desk. Ensures that Service Desk Activity metrics are produced and delivered. Provides communication to end users concerning the status of Incidents, Service Requests and Changes. Coordination with internal network/server team for any escalation calls and resolution. Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups. Compiles data through Incident entry that will be used for management information and reporting. Maintains ownership of Incidents, ensuring status update and resolution according to SLAs. Resolve problem through primary phone support by providing solution to complaints. Vendor co-ordination &managment. Generate the various performances related reports. Any other related activity. Responsibilities: Provides communication to end users concerning the status of Incidents, Service Requests and Changes Coordination with internal network/server team for any escalation calls and resolution Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups Resolve problem through primary phone support by providing solution to complaints Vendor co-ordination &managment Generate the various performances related report What we are looking for: Any Graduate Any Diploma in Hardware and Networking Able to travel in field Good English & Hindi communication skills Decision Making Problem solving Job Skills " * " indicates required fields Choose Job Location Linkedin Profile (URL) Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Applicant Details: Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Get In touch Are you interested in working with us? This field is for validation purposes and should be left unchanged. 78, Ratnajyot Industrial Estate, Irla Lane, Vile Parle (W), Mumbai 400056. INDIA.

We are looking for a Support Engineer L1 with 3+ years of experience in .NET Core and have worked in a Cloud environment, preferably AWS. The ideal candidate should be able to respond promptly to alerts, perform initial diagnostics, and escalate issues to higher support tiers when necessary. The person should be open to working in shift if required. Key Responsibilities: Monitor application health and respond to alerts promptly. Perform initial diagnostic and triage of issues. Provide first-level support and resolve simple issues promptly. Raise or escalate more complex issues to L2 or L3 team members. Prepare incident reports and update service tickets. Communicate effectively with stakeholders about incident status. Open to working in shift if required to provide 24/7 application support. Skills: Programming: C, .NET Core Environment: Visual Studio, Azure DevOps, Git Support: Familiar with incident handling process and service desk operations. Cloud: Experience with AWS services (such as EC2, S3, AWS CloudWatch etc) or Azure Qualifications: Bachelordegree in computer science or related disciplines. 3+ years of experience in application support or service desk roles. Soft Skills: Good communication skills for interacting with stakeholders and service delivery teams. Willingness to learn and adapt to new technologies and responsibilities. Work Experience ASP.NET CORE, AWS/Azure

The IT Support Team Manager within Backbaud Corporate IT is a hybrid roe, providing eadership to direct reports and technica support, incuding compex troubeshooting and customer support for the companys endpoints. This roe is aso accountabe for managing oca vendors that service Backbaud. The roe coaborates cosey with the IT Support System Engineering teams to ensure exceent system support. What You Do Peope Management Responsibiities Coach and manage IT support staff on KPIs, customer focus, knowedge management, and reated activities. Provide deveopment opportunities for team members. Faciitate team meetings and training sessions. Manage performance reviews and provide constructive feedback. Foster a coaborative and positive team environment. Endpoint Support Assist with in-office support needs, incuding ive support requests (in-person, phone, and chat). Support for endpoints (Desktop environment, VDI, mobie devices). Hardware maintenance, instaation, troubeshooting, and evauation for use cases. Desktop software instaation and troubeshooting. Desktop image depoyment and maintenance. Configure, insta, maintain, and repair various endpoint products (PCs, MACs, scanners, printers, periphera devices). Mobie device management. Understanding of Microsoft Entra ID, Microsoft MFA, and physica authentication tokens (e.g., Yubikey technoogy). Experience in IT service management processes (Request Fufiment, Incident management, Change management). Endpoint Management Responsibiities Ensure compiance with Standard Operating Procedures (SOP) and Service Leve Agreements (SLA). Coordinate preventive maintenance and service programs for endpoint devices. Provide Service Desk escaation support. Anayze probem trends, determine root causes, and make recommendations to the team and management. Conduct compex troubeshooting and root cause anaysis. Knowedge Management Appy Knowedge Centered Soutions (KCS) methodoogy to daiy incident management. Create new knowedge base artices based on customer incidents. Edit and update current knowedge base artices. Coaborate with appication support to deveop new knowedge for the team. Other Skis: IT management experience with office moves or new office setups. Vendor management experience, interfacing with third-party vendors to ensure agreed-upon services are fufied. What you' bring 10 years reevant professiona experience, 5 years or more manageria experience In-depth knowedge of Windows OS and MS Office suite products. Experience with Appe operating systems and mobie devices. Experience with ServiceNow or other ticket tracking software. Soid experience in ITIL service management processes, with practica knowedge in Service Transition ifecyce processes. CertificationsA+, Net+ recognized. Must have experience managing 3rd party service deivery vendors. Abiity to work fexibe hours as required by business priorities Stay up to date on everything Backbaud, foow us on Linkedin, X, Instagram, Facebook and YouTube Backbaud is proud to be an equa opportunity empoyer and is committed to maintaining an incusive work environment. A quaified appicants wi receive consideration for empoyment without regard to race, coor, reigion, gender, gender identity or expression, sexua orientation, nationa origin, physica or menta disabiity, age, or veteran status or any other basis protected by federa, state, or oca aw.

Job Description CyberArk is seeking a full time IT Technician and Support Specialist. As an IT Technician and Support Specialist you will maintain and provide support of computer systems and networks for the company s employees around the globe. You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time. This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills. Job requirements - a must have: Monitoring, maintaining, and troubleshooting computer systems and network problems Handle support tickets within the required SLA and IT service measures, and with high customer satisfaction. Appropriately assign tickets to relevant teams with comprehensive log notes. Min. of 3 years prior experience as an IT support engineer Strong knowledge of the Microsoft Windows operating system s Microsoft Office products Mac operating system and Mac management - Advantage Knowledge of Video conference systems. Exchange administration (email accounts, distribution lists, shared mailboxes, resources) Active directory maintenance Office 365 and corporate software-related support Install and set up laptops, printers, operating systems and applications (and other necessary equipment) Image computers according to specification using SCCM/JAMF/MDM/Intune Supporting the roll-out of new applications and hardware Repair and support equipment as necessary Act as the security liaison, adhering to the security guidelines and ensuring employees follow the companys security policies and procedures. Ad hoc tasks as needed Experience in supporting development (R&D) teams is an advantage. Take full responsibility for user issues and work toward resolution and satisfaction. Ensure accurate preparation, documentation, and maintenance of service desk data. #LI-HK01 Qualifications Required Skills: Excellent communication and customer service skills Able to rapidly establish a good working relationship with other colleagues

To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family s future. Kids and teens learn to earn, save, spend wisely, and invest. At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It s no small task, and that s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it. Were looking for a Senior IT Support Engineer to join our growing IT team in India. In this role, you will act as a key support staff for all our employees in India. You will also secure, support, and provide seamless end-user support in a hybrid work environment. Technologies we use: Okta Google Workspace (G Suite) AWS Slack Jamf Atlassian Suite (Jira, Confluence) Microsoft Endpoint Management (Intune) Atlassian (Jira Cloud/Confluence/OpsGenie/Jira Service Desk) SAML/OAuth Apple Mac and PC hardware platforms Ubiquity Network Management Suite What you will be doing: Provide level 1-2 support for both in-office and remote employees in both India and the US Develop and own the Day 1 onboarding process, providing support for all new hires Monitor Jira Service Desk queue and Slack channels for support queries Produce documentation describing current and future configurations, processes, policies and topologies Collaborate with systems engineers on special projects and escalated tickets Deploy hardware in office and to remote employees as required Demonstrate superior service to Greenight staff by proactively communicating and ensuring desired outcomes are achieved. Mobile device management using centralized control applications (iOS and Android) Support office hardware including network architecture, AV offerings, conference room technology, etc. What you should bring: Associate or Bachelors degree in computer science, information technology, information systems, or relevant experience 5+ years in a similar role Working experience with one or more of the following technologies: Okta or equivalent identity platform, Google Workspace (G Suite), Jamf or equivalent Mac MDM software, Microsoft Endpoint Management (InTune), or Atlassian (Jira Cloud/Confluence/OpsGenie/Jira Service Desk) Experience with IT SaaS systems, networks, and related technologies Self-starter with proven ability to effectively manage support requests through a ticketing system Solid knowledge of best practices in IT systems administration and system security Exceptional organizational, analytical and communication skills Who we are: It takes a special team to aim for a never-been-done-before mission like ours. We re looking for people who love working together because they know it makes us stronger, people who look to others and ask, How can I help? and then How can we make this even better? If you re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me .

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents. Provides technical support to address more complex / difficult service issues. Performs technical analysis of specific incidents and service requests, including check of ticket history. Leverages the corporate knowledge base, log files and journal data to analyze failures and guide customers through incident resolutions steps, including through remote access of the customer environment. When remote resolution is unsuccessful, provides information, including spare part recommendations, to assist field service technicians with onsite service provision. Gathers recurring / systemic failure information and develops reports for management. Provides hardware and software training and advice for less experienced team members.

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk Skills - Windows Troubleshooting/MS Exchange/O365 CTC-Upto 4 LPA + Variables 24/7 shifts -WFO Both side cab 5 days working Contact- Jyoti [9784183889]

About The Role We are seeking an IT Service Desk Engineer with an experience of 5 years for providing support to all technical support and IT related issues, Requirements Minimum 6 to 8 years of hands-on work experience in Service Desk and delivery function, Ability to switch between Windows, Linux Mac OS knowledge preferable, Ability to set priorities for and execute projects, A combination knowledge of any of the following IT platforms and concepts such as Active Directory, O365/Exchange, Linux/Unix, Microsoft Office, ServiceNow, Confluence/JIRA, SCCM, RDP and Okta/MFA Familiarity with Zoom and A/V components such as TVs, projectors, conferencing systems Expertise in Windows 7, Windows 10 and Mac OS and Linux (RHEL), Will be reporting to the IT Service Delivery Lead and will be responsible for day-to-day technical support for, our employees, for network infrastructure, internal desktop systems software, and hardware, Strong culture of innovation and simplicity; should be able to embrace key tenets in working with our team to achieve our goals, Strong passion for technology and solving business problems with IT,

Onboarding & Support Specialist Care Team Looking for a trailblazing Concierge Extraordinaire to join our team!! We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion If you have exceptional communication skills with a flair for understanding diverse client needs?especially from the USA, UK, and Canada?and are ready to make an impact, wed love to hear from you! Responsibilities: Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours, Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence Ensure students are excited to join and remain in the program, Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service, Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback, Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns, Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials, Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities, Qualifications: International Client Experience: Minimum of 2 yearsexperience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles, Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving, Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process, Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations, Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada, Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions, Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved, Technologically Savvy: Comfortable with modern technology and support tools (e-g , Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues, Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success, Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement, Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates, Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets, Career Growth Orientation: Eagerness for long-term professional growth and development within the company, Additional Requirements: Mid-Senior Level: We are specifically looking for individuals at the mid-senior level?please apply only if you are not a manager or team lead, Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions, Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care, Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients, Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes, Benefits: Competitive salary and benefits package, Opportunities for career advancement and professional growth, A supportive and dynamic team environment where innovation and creativity are encouraged, How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you,