IT Technician and Support Specialist

Job Description

Job Description CyberArk is seeking a full time IT Technician and Support Specialist. As an IT Technician and Support Specialist you will maintain and provide support of computer systems and networks for the company s employees around the globe. You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time. This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills. Job requirements - a must have: Monitoring, maintaining, and troubleshooting computer systems and network problems Handle support tickets within the required SLA and IT service measures, and with high customer satisfaction. Appropriately assign tickets to relevant teams with comprehensive log notes. Min. of 3 years prior experience as an IT support engineer Strong knowledge of the Microsoft Windows operating system s Microsoft Office products Mac operating system and Mac management - Advantage Knowledge of Video conference systems. Exchange administration (email accounts, distribution lists, shared mailboxes, resources) Active directory maintenance Office 365 and corporate software-related support Install and set up laptops, printers, operating systems and applications (and other necessary equipment) Image computers according to specification using SCCM/JAMF/MDM/Intune Supporting the roll-out of new applications and hardware Repair and support equipment as necessary Act as the security liaison, adhering to the security guidelines and ensuring employees follow the companys security policies and procedures. Ad hoc tasks as needed Experience in supporting development (R&D) teams is an advantage. Take full responsibility for user issues and work toward resolution and satisfaction. Ensure accurate preparation, documentation, and maintenance of service desk data. #LI-HK01 Qualifications Required Skills: Excellent communication and customer service skills Able to rapidly establish a good working relationship with other colleagues