IT Technician and Support Specialist

Job Description

Company Description About CyberArk : CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook. Job Description CyberArk is seeking a full time IT Technician and Support Specialist. As an IT Technician and Support Specialist you will maintain and provide support of computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time. This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills. Job requirements - a must have: Monitoring, maintaining, and troubleshooting computer systems and network problems Handle support tickets within the required SLA and IT service measures, and with high customer satisfaction. Appropriately assign tickets to relevant teams with comprehensive log notes. Min. of 3 years prior experience as an IT support engineer Strong knowledge of the Microsoft Windows operating system’s Microsoft Office products Mac operating system and Mac management – Advantage Knowledge of Video conference systems. Exchange administration (email accounts, distribution lists, shared mailboxes, resources) Active directory maintenance Office 365 and corporate software-related support Install and set up laptops, printers, operating systems and applications (and other necessary equipment) Image computers according to specification using SCCM/JAMF/MDM/Intune Supporting the roll-out of new applications and hardware Repair and support equipment as necessary Act as the security liaison, adhering to the security guidelines and ensuring employees follow the company's security policies and procedures. Ad hoc tasks as needed Experience in supporting development (R&D) teams is an advantage. Take full responsibility for user issues and work toward resolution and satisfaction. Ensure accurate preparation, documentation, and maintenance of service desk data. Qualifications Required Skills: Excellent communication and customer service skills Able to rapidly establish a good working relationship with other colleagues Work from the office Monday-Friday as profile is Onsite Support Engineer Ability to listen and engage with people at all levels in a confident manner Excellent time management skills Team player Hardworking and flexible with the ability to work under pressure Ability to multi-task and with a positive ‘can-do’ attitude Willing to travel abroad once-twice a year Can work in flexible hours within a global team Show more Show less