83 Onsite Support Jobs

Project Coordinator US APAC Smooth execution and delivery of infrastructure projects. Assist in resourcing talents Support PMs, facilitate collaboration among team members ensure project goals are achieved on time within budget. Required Candidate profile Minimum 2-4 years experience in Project handling or APAC /US IT hiring. Strong organizational communication skills Proficient in project planning, resource management and stakeholder communication Delivery Model: Onsite Support Service Job Type: Full Time Job Location: Australia, China, India, New Zealand, Singapore, United Kingdom, United States

As an experienced professional with 5-7 years of experience in setting up retail distribution for Electrical Products, your main responsibilities will include selling products through CROMA/RelianceDigital offline stores, appointing distributors in different states, and coordinating installation and onsite support for third-party partner setups. Key Responsibilities: - Setting up retail distribution for Electrical Products - Selling products through CROMA/RelianceDigital offline stores - Appointing distributors in different states - Coordinating installation and onsite support for third-party partner setups Desirable Skills: - Experience in brand franchise setup - Marketing and brand visibility expertise - Ability to create a retail sales team from scratch - Preparation of sales budgets with supporting facts and reasoning - Accurate sales forecasting capabilities If any additional details about the company are provided in the job description, please provide them.,

Responsibilities Diagnose and troubleshoot technical issues, including account setup and network configuration(Basic) Provide prompt & accurate feedback to customer Prepare accurate & timely report If interested send resume on jay.oza@routemobile.com

As a skilled professional in the field of Internet of Things (IoT) and Artificial Intelligence of Things (AIoT), you will be responsible for handling various tasks related to installation, commissioning, electrical panel wiring, pump starters, and providing onsite support for AIoT devices and solutions. Your expertise will be crucial in ensuring the seamless integration and operation of these advanced technologies. In this role, you will be expected to perform testing, troubleshooting, debugging, and configuration of IoT hardware and software on platforms such as thingZmate. Your ability to work with IoT communication protocols like MQTT and HTTP, as well as connectivity solutions including LoRaWAN, Wi-Fi, and Cellular, will be essential for successful project implementation. Additionally, you will play a key role in conducting customer training sessions, ensuring a smooth project handover process, and providing post-installation support to clients. Your proactive approach to project management, coupled with your strong communication skills, will enable you to interact confidently with clients and adapt quickly to new technologies as they emerge. This is a full-time position with a range of benefits including cell phone reimbursement, provided meals, health insurance, paid time off, and a Provident Fund. The ideal candidate will hold a Bachelor's degree and have at least 1 year of experience in the field, with specific experience in testing being preferred. A willingness to travel up to 75% of the time is also preferred for this role, as the work location is primarily in person. If you are passionate about IoT and AIoT technologies and are looking for a dynamic role where you can make a significant impact, we encourage you to apply and join our innovative team.,

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

This is where your work makes a difference. At Baxter, we believe every person regardless of who they are or where they are from deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job you will find purpose and pride. Essential Duties & Responsibilities: Technical Support Second level technical support to diagnose and troubleshoot onsite or remotely. Build key relationships within the global technical support, business unit teams & regional SME to address issues, bring best practices and implement timely solutions for customers. Provide pre- and post-sales technical support. Facilitate Warranty Claim and RMA process & distributor support for complaint handling with post market surveillance team. Champion new initiatives including business models evaluation & changes relevant for Healthcare Systems & Technologies (HST) business. Support sales team together with regional service teams for new products and solutions, actively derive service models & pricing for new projects/tenders. Be ambassador for services, partner with internal (commercial, marketing, product) teams and external teams (distributors/customers) to drive service excellence and exceptional customer service. Cross train on other BU for backup and supporting customer issues. Provide onsite support as needed for escalations and critical installations. Visit customers & communicate effectively for critical issues and drive solutions. Take additional responsibility for basic technical support for Front Line Care & managing business through distributor/third party service provider. Distributors Service Management Build key relationships with the distributor, cluster leadership and regional technical support teams to leverage our network of expertise across the region to drive service excellence. Ensure product recalls are prioritized and completed in timely & compliant manner, working closely with QA, regional & global teams. Installation support and installed base management for India, build analytics for parts consumption, contract packages and drive productivity to ensure right parts are ordered. Responsible for all KPI for Services across India, including response and resolution time. Execute service support plans as per country business priorities. Gather regular feedback from customers & conduct NPS satisfaction survey with customer/distributors. Support spare parts sales strategy and contract to distributors. Partner with distributor & provide onsite support for escalations as required. Functional Requirements & Competencies: Confident in communicating professionally and effectively with both customers and internal stakeholders with the ability to set and manage expectations. Capability to remain calm and controlled within pressurized circumstances, whilst maintaining the level of urgency. Disciplined, independent in executing tasks, but also a strong team player Highly organized with a very strong attention to detail. Take ownership and be accountable. Understand KPIs and can adapt working practices to ensure service level is maximized Strong customer focus and results oriented. Self-motivated with a high level of initiative. Ability to recognize and escalate potential issues in a timely manner engaging the right counterparts ( locally regionally globally both technical / quality / commercial). Qualifications & Experience: This position requires a technical degree or equivalent through experience Minimum 8 years experience as Service Engineer Previous experience working within Technical Service teams in a regional/global environment. Ability to prioritize and communicate effectively both within the Regional / Local Service and the Commercial. Customer facing skills. Ability to manage through people. Ability to identify continuous improvement opportunities.

Responsibilities: * Provide technical onsite support for routing protocols, VoIP protocols, SIP trunking, IP telephony, IP PBX, IP networking, home automation, WiFi, and onsite support. Provident fund Travel allowance

2nd Level Technical support to diagnose and troubleshoot onsite or remotely. Build key relationships within the global technical support, business unit teams & regional SME to address issues, bring best practices and implement timely solutions for customers. Provide Pre and Post sales technical support Facilitate Warranty Claim and RMA process & Distributor support for complaint handling with post market surveillance team. Champion new initiatives including business models evaluation & changes relevant for HST business Support sales team together with regional service teams for new products and solutions, actively derive service models & pricing for new projects/tenders Be ambassador for Services, partner with internal (commercial, marketing, product) teams and external teams (distributors/Customers) to drive service excellence and exceptional customer service Cross train on other BU for backup and supporting customer issues. Provide onsite support as needed for escalations and critical installations. Visit customers & communicate effectively for critical issues and drive solutions Take additional responsibility for basic technical support for Front Line Care & managing business through distributor/third party service provider Distributors Service Management Build key relationships with the distributor, cluster leadership and regional technical support teams to leverage our network of expertise across the region to drive service excellence Ensure product recalls are prioritized and completed in timely & compliant manner, working closely with QA, regional & global teams Installation support and Installed base management for India, build analytics for parts consumption, contract packages and drive productivity to ensure right parts are ordered. Responsible for all KPI for Services across India, including response and resolution time Execute service support plans as per country business priorities Gather regular feedback from customers & Conduct NPS satisfaction survey with customer/Distributors Support Spare parts sales strategy and contract to distributors Partner with distributor & provide onsite support for escalations as required

Interacting with clients to provide technical support and Implementation via. Onsite location (Karad) Maintain Daily Issues & bring closure to issues as TAT Review client feedback to improve & enhance quality Pre-Sales Demo for prospective enquirers Required Candidate profile 0 - 4 yrs exp. as Counsellor, Support, Consultant. Good communication (English, Hindi, Marathi), troubleshooting & problem solving skills Helpdesk exp. preferred Knowledge of Implementation or support Perks and benefits PF Medical Insurance Performance based Incentives

IT Engineer (Male) with 2+ years' experience in end-user support, M365 tools, A/V systems, desktops, laptops, printers, scanners, EDR, antivirus, hardware & network troubleshooting, installation, and configuration. Strong technical skills required.

About the Role We are looking for a Data Engineer Enterprise Data Support who will play a critical role in ensuring smooth operations across enterprise data platforms. This role requires strong communication, stakeholder management, and problem-solving skills to simplify complex issues, manage data-related incidents, and collaborate with technical teams for long-term solutions. Key Responsibilities: Monitor, manage, and resolve Jira tickets related to enterprise and reference data issues. Conduct initial triage of issues, assess severity/urgency, and assign to the right teams. Collaborate with cross-functional teams to resolve problems. Provide regular stakeholder communication and updates on issue resolution. Document troubleshooting steps and build a knowledge base for recurring problems. Work with L3/engineering teams on root cause analysis and long-term fixes. Support data integrity, governance, and accuracy across systems. Participate in recurring operational review meetings and progress updates. Qualifications: Bachelors degree in Information Technology, Computer Science, Finance, or related field. 57 years of experience in data engineering, data operations, or enterprise data support. Strong knowledge of data management concepts and data troubleshooting. Familiarity with Jira or other ticketing systems. Excellent communication and documentation skills. Ability to manage multiple stakeholders and priorities in a fast-paced environment. Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus. Experience with ThinkFolio, Aladdin, or similar platforms is advantageous. Education Requirements List:- Bachelors degree in computer science, Computer Information Systems, Management Information Systems, or a directly related field Desired Attributes:- Proactive, resourceful, and able to simplify complex problems. Strong analytical and critical thinking skills. Customer-focused, with strong interpersonal skills. Ability to adapt and learn quickly in a dynamic environment. Travel:- This position is based in New York office, where you will work closely with cross-functional teams and clients. Working from the office four days a week is mandatory to ensure seamless communication and project delivery. Fully remote work is not an option for this role, as we value the collaborative environment and face-to-face interactions that drive innovation and success. Sponsorship This role is not sponsorship eligible Candidates must be legally allowed to work in the US for any employer.

Responsibilities: * Design, install & commission special purpose machines on site * Ensure shop floor readiness through assembly automation * Provide onsite support during installation & commissioning Food allowance Provident fund Employee state insurance Over time allowance Travel allowance Referral bonus Gratuity

*Job Summary*: We are seeking a highly skilled and experienced Senior Project Manager to join our team in Navi Mumbai. The ideal candidate should have a strong background in Project Management, Project Coordination, Government Projects, Water Sports, Managing Technicians, Floating Jetty and Marina installation and Technical Project Execution *Key Responsibilities*: 1. Project Scheduling as per Scope Of Supply and Customer Expectation. Project timeline and resource planning 2. Review : Sales Offer, BOM, CAD Drawings, Scope of Supply 3. Bill Of Material : Preparing as per Design, Checking In House Stock, Coordination with OEM for Stock, Intimating Internal Stake Holders for Procurement 4. Track progress of Ongoing Projects on regular intervals 5. Getting Certifications Done for Drawings, Dispatch of project material after approval from client side as per schedule, Managing Project Timelines, Extension of Time from Client, etc 6. Assembly & Dispatch : Manage In-house Assembly of Boats, OBMs, etc and Dispatch 7. Manpower Management : On site Manpower, Tools & Resource Management. 8. Co-ordination : Client, Site Team & Internal Stake Holders co- ordination for smooth Installation activities as per drawings at site 9. Commissioning : As per Technical Specifications & Client Requirement. 10. Documentation : System Operational & Maintenance Manuals handover to Client with satisfactory results. Creation of Standard Operating Process in various dimensions of Project Execution 11. Provide technical guidance and support to the engineering team. 12. Ensure all projects are completed on time, within budget, and to the highest quality standards. 13. Conduct regular inspections and audits of ongoing projects to ensure compliance with industry standards and regulations. 14. Collaborate with clients to understand their technical needs and provide effective solutions. 15. Stay updated with the latest advancements in marine technology and incorporate them into the company's operations. 16. Prepare technical reports and documentation for management and clients. *Qualifications*: - Bachelors degree in Engineering, Marine Engineering, Mechanical Engineering, or a related field. - Minimum of 7 years of experience in Project Management and Project Execution (Experience in Government Departments will be preferred) - Proven experience in managing technical teams and projects. - Excellent problem-solving and troubleshooting skills. - Ability to work effectively under pressure and meet tight deadlines. - Strong communication and interpersonal skills. - Should have knowledge of CAD Drawings (Should be able to make it and use CAD Software Properly) - Proficiency in using relevant engineering software and tools. - Willingness to travel to project sites as required. *What We Offer*: - Competitive salary and benefits package. - Opportunity to work with a dynamic and experienced team. - Professional development and career growth opportunities. - A challenging and rewarding work environment Perks and benefits: As per the Company Policy.

The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals That includes installing, diagnosing, repairing, maintaining, and upgrading all end user organizational hardware and equipment while ensuring optimal workstation performance The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required Knowledge & Experience: Provide remote support for end user devices and break-fix for users Coordinate onsite support with End User and Dispatch technicians when required Collaborate with the team to create Documentation and SOPs Resolve and update tickets assigned to you within the customer's SLA Experience providing support in-person, via chat, email or phone Experience in an On-site Technical Support environment A knowledge of Ticketing tools, like Ivanti, service now, etc is preferred or similar ticketing system desired Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment Experience Resolving issues on Microsoft Windows Operating Systems as well as Microsoft Office Products

We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, corporate software deployments, group policies, and McAfee Antivirus issues. Build and reimage corporate-issued PCs, including necessary hardware repairs or upgrades to resolve end-user productivity issues. Hardware replacement occurs after diagnostics confirm the need for repair, replacement, or upgrade. Troubleshoot LAN/WAN issues impacting employee productivity. Demonstrate a strong understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Provide excellent verbal and written communication to end-users regarding their productivity issues. Communication must be in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if needed due to corporate policy. Demonstrate the ability to interact with end-users of all levels using active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users, both verbally and in writing. Additional Responsibilities: Experience with desktop imaging software such as Ghost, MS MDT, MS WDS, Sysprep, and RIS. Document solutions and incident resolution case notes in English within the assigned reporting systems. Perform inventory management, reporting, and ordering for the area of responsibility in accordance with company policies. This includes ordering PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, and productivity accessories. Qualifications: Bachelors Degree in a relevant field or equivalent experience. 2-3 years of relevant technical support experience without any gaps. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work effectively in a fast-paced, team-oriented environment. Mandatory Key Skills troubleshooting,Technical Support,TCP/IP,VPN,networking,MS MDT,MS WDS,Sysprep,Desktop Support*

We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, corporate software deployments, group policies, and McAfee Antivirus issues. Build and reimage corporate-issued PCs, including necessary hardware repairs or upgrades to resolve end-user productivity issues. Hardware replacement occurs after diagnostics confirm the need for repair, replacement, or upgrade. Troubleshoot LAN/WAN issues impacting employee productivity. Demonstrate a strong understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Provide excellent verbal and written communication to end-users regarding their productivity issues. Communication must be in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if needed due to corporate policy. Demonstrate the ability to interact with end-users of all levels using active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users, both verbally and in writing. Additional Responsibilities: Experience with desktop imaging software such as Ghost, MS MDT, MS WDS, Sysprep, and RIS. Document solutions and incident resolution case notes in English within the assigned reporting systems. Perform inventory management, reporting, and ordering for the area of responsibility in accordance with company policies. This includes ordering PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, and productivity accessories. Qualifications: Bachelors Degree in a relevant field or equivalent experience. 2-3 years of relevant technical support experience without any gaps. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work effectively in a fast-paced, team-oriented environment. Mandatory Key Skills Technical Support,Troubleshooting,Windows XP,Windows Vista,Windows 7,Software Deployments,Group Policies,McAfee Antivirus,PC Imaging,Hardware Repair,Networking,TCP/IP,VPN,ActiveKeys,Desktop Support

We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, corporate software deployments, group policies, and McAfee Antivirus issues. Build and reimage corporate-issued PCs, including necessary hardware repairs or upgrades to resolve end-user productivity issues. Hardware replacement occurs after diagnostics confirm the need for repair, replacement, or upgrade. Troubleshoot LAN/WAN issues impacting employee productivity. Demonstrate a strong understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Provide excellent verbal and written communication to end-users regarding their productivity issues. Communication must be in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if needed due to corporate policy. Demonstrate the ability to interact with end-users of all levels using active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users, both verbally and in writing. Additional Responsibilities: Experience with desktop imaging software such as Ghost, MS MDT, MS WDS, Sysprep, and RIS. Document solutions and incident resolution case notes in English within the assigned reporting systems. Perform inventory management, reporting, and ordering for the area of responsibility in accordance with company policies. This includes ordering PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, and productivity accessories. Qualifications: Bachelors Degree in a relevant field or equivalent experience. 2-3 years of relevant technical support experience without any gaps. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work effectively in a fast-paced, team-oriented environment.

We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, corporate software deployments, group policies, and McAfee Antivirus issues. Build and reimage corporate-issued PCs, including necessary hardware repairs or upgrades to resolve end-user productivity issues. Hardware replacement occurs after diagnostics confirm the need for repair, replacement, or upgrade. Troubleshoot LAN/WAN issues impacting employee productivity. Demonstrate a strong understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Provide excellent verbal and written communication to end-users regarding their productivity issues. Communication must be in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if needed due to corporate policy. Demonstrate the ability to interact with end-users of all levels using active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users, both verbally and in writing. Additional Responsibilities: Experience with desktop imaging software such as Ghost, MS MDT, MS WDS, Sysprep, and RIS. Document solutions and incident resolution case notes in English within the assigned reporting systems. Perform inventory management, reporting, and ordering for the area of responsibility in accordance with company policies. This includes ordering PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, and productivity accessories. Qualifications: Bachelors Degree in a relevant field or equivalent experience. 2-3 years of relevant technical support experience without any gaps. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work effectively in a fast-paced, team-oriented environment.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

As a team lead at Lenovo, you will be responsible for supervising and guiding a team of technicians who handle network operations, data center activities, and end-user device support. Your primary focus will be on ensuring that all team members are well-trained on processes, technical tasks, and customer service expectations. Your role will involve supporting engineers in day-to-day business as usual (BAU) operations on data centers and networks, as well as monitoring and reporting on performance. You will also be responsible for managing customer service and escalations, assisting team members with network and data center operations, and handling issues as they arise. To excel in this role, you must possess a strong technical background in PC, data center, and network fundamentals. You should be self-motivated, detail-oriented, and organized, with a professional and enthusiastic approach to teamwork. The ability to remain calm under pressure, form networks with staff at all levels, and influence effectively is crucial. Your responsibilities will also include customer handling, updating and closing tickets in the ticketing tool, operating onsite across various locations in India, and mentoring team members by sharing knowledge and providing guidance. You should exhibit punctuality, follow instructions diligently, and take responsibility for your actions. Additionally, you will need excellent organizational, interpersonal, and presentation skills, along with the ability to prioritize workloads and thrive in a time-sensitive environment. Your flexibility, adaptability, and work ethic will play a key role in your success in this role. Moreover, you will be expected to ensure resource availability through effective workforce management, create work plans, and provide suggestions to higher management for streamlining operations and automating processes. Lenovo follows strict recruitment processes, including role alignment, employment terms discussions, final selection and offer approvals, and internal system transactions recording. Interviews may be conducted via audio, video, or in-person, and you will always meet with an official Lenovo representative. To verify job offers, please refer to the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud, and report any suspicious activity to local authorities.,