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Quest Global Technologies
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Software Engineer (.NET Core) - L1 Support

Software Engineer (.NET Core) - L1 Support

Quest Global Technologies

2 - 4 years

4 - 6 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Service delivery Application support GIT Service desk devops Cloud ASP.Net Visual Studio AWS

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Support Engineer L1 with 3+ years of experience in .NET Core and have worked in a Cloud environment, preferably AWS.

The ideal candidate should be able to respond promptly to alerts, perform initial diagnostics, and escalate issues to higher support tiers when necessary.

open to working in shift if required.

Key Responsibilities:

Monitor application health and respond to alerts promptly.
Perform
initial diagnostic and triage of issues.
Provide
first-level support and resolve simple issues
promptly.
Raise or escalate more complex issues to
L2 or L3
team members.
Prepare incident reports and update service tickets.
Communicate effectively with stakeholders about incident status.
Open to working in shift if required
to provide 24/7 application support.

Skills:

Programming:
C, .NET Core
Environment:
Visual Studio, Azure DevOps, Git
Support:
Familiar with incident handling process and service desk operations.
Cloud:
Experience with
AWS services
(such as EC2, S3, AWS CloudWatch etc) or
Azure

Qualifications:

Bachelordegree in computer science or related disciplines.
3+ years of experience in
application support or service desk roles.

Soft Skills:

Good communication skills for interacting with stakeholders and service delivery teams.
Willingness to learn and adapt to new technologies and responsibilities.

Work Experience

ASP.NET CORE, AWS/Azure

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