1424 Service Desk Jobs - Page 24

Senior Service Desk Analyst_ Bangalore /Pune/Mumbai _ Immediate joiners We are currently looking for Senior Service Desk Analys for our leading financial solutions client . Experience: 5 to 9 years Locations: onsite - Bangalore /Pune/Mumbai Notice Period: Immediate joiners are preferred Key duties and responsibilities: Co-ordinate the on-boarding of all new hires interfacing with HR, Hiring managers, local IT, Internal and external resolver groups. Monitor the end-to-end process and recommend areas for improvement as part of continual improvement. Serve as the single point of contact for End User / Hiring manager / HR on each Starter, Mover and Leaver. Tracking of starter/ leavers request to ensure they are complete on time and in line with the SLA/KPIs. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) for service request and incident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts. Supporting Office productivity applications such as Outlook/Teams and other Apex systems Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and investigate solutions to improve efficiencies and satisfy user requests. Other duties in support of the Service Desk, as assigned by Team leads or the Service Desk Manager. Experience and skills: 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. Experience in ticketing tool, Service Now would be advantage. Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent timekeeping is a key requirement of the role. Good inter-personal skills, with a focus on listening and questioning skills. Good problem-solving abilities and an ability to work on their own initiative. Maintain adequate knowledge of operating systems and application software in use in client site. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10, 11). Experience in virtual desktop environment desirable, particularly W365, MFA (MS authenticator/ DUO) Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Basic experience with supporting physical networking is desirable but not essential. Lets connect for more details. Please write to me at mary.priscilina@accionlabs.com along with your cv and with the best contact details to get connected for a quick discussion. Regards, Mary Priscilina

Role: Technical Team lead Exp : 6+yr of Experience in Service Desk / Technical Support 2+ year in the role of a Team lead. Edu: Any Graduate Excellent Communication Required Immediate Joiners Only Contact HR Ayesha :7676529751 ( WhatsApp )

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP ( GRADUATE FRESHERS -- BCA / BTECHS --- ALSO BEING HIRED -- SALARY -- Rs 2.77 LPA ) Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . HR LAIBA 9654201996 HR DIVYA 9821182650 HR AREESHA 9628373763 HR SIYA 7565006262 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 ------------------------------------------ #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . AREESHA-9628372763 VANSHIKA-9628373762 SIYA-7565006262 DIVYA-9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp FRESHERS -- SALARY RS 2.77 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . FAREHA 8528371817 LAIBA 7317049319 AREESHA-9628372763 VANSHIKA-9628373762 SIYA-7565006262 DIVYA-9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Roles and Responsibilities Provide technical support to end-users through phone, email, or chat channels. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Manage service requests from initiation to resolution using ITIL processes. Collaborate with vendors for equipment replacement or repair when necessary. Ensure timely escalation of critical incidents to senior engineers or third-party vendors. Desired Candidate Profile 1-6 years of experience in a similar role (Service Desk Engineer). Strong knowledge of Active Directory, VPN configuration, troubleshooting techniques, and technical voice processing skills. Ability to work on rotational shifts including night shifts as required by the business needs.

Roles and Responsibilities Provide technical support to customers through phone, email, or chat channels. Troubleshoot and resolve hardware and software issues related to laptops, desktops, printers, routers, switches, etc. Manage customer queries on Active Directory, IT service desk, L1 support, technical voice process, ticketing tools, international technical support. Escalate complex issues to senior engineers or other teams when necessary. Document all interactions with customers using CRM software. Desired Candidate Profile Strong communication skills for effective interaction with customers over phone/email/chat. Ability to work rotational shifts including weekends & holidays as per business requirements.

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 4th and 5th July 2025 at Kolkata. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 4th and 5th July 2025 Interview Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachlor Degree Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Troubleshoot at L1 and L2/ basic and intermediate levels.- Assist in maintaining production and development systems.- Collaborate with team members to resolve technical issues.- Document technical solutions and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Knowledge of hardware and software troubleshooting techniques.- Experience in providing technical support for software products.- Familiarity with operating system-level technology implementation. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Bachelor's Degree is required. Qualification Bachlor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Bachelor Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Accurately define client issues and interpret and design effective solutions based on deep product knowledge.- Maintain exceptional communication skills to keep world-class systems running smoothly.- Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Professional & Technical Skills: - Must To Have Skills: Service Desk Management- Good To Have Skills: Knowledge of ITIL processes, Incident Management, Problem Management, and Change Management- Strong understanding of system and application architecture- Experience with troubleshooting and resolving technical issues- Excellent communication and interpersonal skills Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office. Qualification Bachelor

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely and effective technical support to clients.- Troubleshoot and resolve technical issues with applications or systems.- Document and track client issues and resolutions.- Collaborate with internal teams to enhance system performance.- Conduct training sessions for clients on system usage.- Stay updated on industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles.- Experience in providing technical support to clients.- Knowledge of troubleshooting techniques for applications and systems.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Bachelor's Degree is required. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support to clients in troubleshooting and resolving technical issues.- Ensure timely resolution of incidents and service requests.- Collaborate with cross-functional teams to identify and resolve complex technical issues.- Document and maintain accurate records of client interactions and technical solutions.- Contribute to the continuous improvement of support processes and procedures.- Stay updated with the latest product knowledge and industry trends.- Assist in training new team members on technical support processes and tools. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles and best practices.- Excellent problem-solving and analytical skills.- Ability to effectively communicate technical information to non-technical clients.- Experience in using ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient Service Desk Voice Support.- Utilize Japanese Language skills effectively.- Maintain client satisfaction through prompt and accurate issue resolution.- Collaborate with team members to enhance system performance.- Continuously improve product knowledge and technical skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language- Strong understanding of IT service management principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of incident management and ticketing systems.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient service desk voice support.- Deliver exceptional Japanese language support.- Maintain client satisfaction through effective communication.- Troubleshoot and resolve technical issues promptly.- Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in troubleshooting software and hardware issues.- Knowledge of incident management and ticketing systems.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, German Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Gurugram office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide first-line technical support to clients.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions.- Collaborate with the team to improve support processes.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, German Language.- Strong understanding of IT service management principles.- Experience in using service desk tools and ticketing systems.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.- Manage service desk operations, ensuring world-class system performance.- Utilize exceptional communication skills to maintain ongoing client relationships.- Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Good To Have Skills: Knowledge of Cloud Technologies, Experience with ITIL Framework- Strong understanding of IT operations, including incident management, problem management, and change management.- Experience with ticketing systems such as ServiceNow or Remedy.- Excellent communication skills, both written and verbal.- Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support.- This position is based at our Gurugram office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Any Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of IT operations and support.- Experience with incident management and problem management.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities:- Act as the interface between the client and the system or application- Use exceptional communication skills to accurately define client issues- Interpret and design resolutions based on deep product knowledge- Provide technical support and troubleshooting assistance to clients- Collaborate with cross-functional teams to resolve complex issues- Ensure timely resolution of client issues to maintain customer satisfaction- Document and maintain records of client interactions and issue resolutions- Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support- Strong problem-solving and analytical skills- Excellent communication and interpersonal skills- Ability to work effectively in a team environment- Knowledge of ITIL framework and best practices Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management- This position is based at our Bengaluru office- A degree in a relevant field is required Qualification Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Utilizing your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support for service desk operations.- Resolve client issues by accurately identifying and interpreting problems.- Design and implement effective solutions based on deep product knowledge.- Collaborate with clients and internal teams to ensure smooth system operation.- Maintain a high level of customer satisfaction through exceptional communication.- Continuously improve service desk operations through proactive problem-solving. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Excellent problem-solving and analytical skills.- Ability to effectively communicate technical information to non-technical clients.- Experience in troubleshooting and resolving client issues.- Knowledge of ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Procurement Operations - Sourcing and Procurement Strategy Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. In this role, you would be required to have experience working in Direct or Indirect (CAPEX, MRO) categories, Tactical Buying / Spot Buys, RFx, knowledge of Req-PO processing, Procurement Help Desk / Service Desk functions, Vendor Master Data, Invoice processing, Payment processing, and other Accounts Payable functions. Functionally, you are expected to have exposure to driving transformation, process optimization, QA Frameworks, effective project management, etc. As part of the leadership role, you are expected to manage stakeholders (both internal and external), manage SLAs, drive compliance in your span as per the organizational requirements, focus on people development and work with clients to add value to the existing operations. What are we looking for Procurement Operations Accounts Payable Processing Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:1-3 What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for Ability to establish strong client relationship Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Collaboration and interpersonal skills Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Mumbai

Role & responsibilities: Qualification : Diploma in any specialization, Any Graduation, Any Postgraduate Batch : 2015-24 Passed outs Exp: 0 to 5yrs Direct Payroll in Top MNC Skills: Communication/Basic Knowledge in Hardware and Network Preferred: Only Male Location: Chennai/Bangalore Salary : 20k-45k CT : Vinoth 89253 23431 Preferred candidate profile Looking for a trained or eager-to-learn Hardware and Network Engineer. Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS Location: Chennai/Bangalore Interested Candidate : CT-89253 23431 T&C

Job Summary: To manage and impact improvement in the Affluent Clients. Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor bank Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set : Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience3-5 Years.