2532 Service Desk Jobs - Page 24

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for team members to enhance their skills and knowledge.- Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and customer relationship management tools.- Ability to analyze and resolve technical issues efficiently.- Excellent verbal and written communication skills to interact with clients and team members. Additional Information:- The candidate should have minimum 12 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Customer Operations - Voice - Help desk role - ticket resolution Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are with clients employees to help them with their queries You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven AI and Automation Lead who will be responsible for driving the strategic implementation and operational excellence of automation and artificial intelligence initiatives for ASPIRE Managed Services. This role leads the identification, design, and deployment of intelligent automation solutions to improve operational efficiency and productivity, enhance decision making, scale operations and deliver a competitive advantage in the market. Key Responsibilities: Develop and execute the ASPIRE Managed Services automation and AI strategy aligned with SRG and EA Practice goals Identify opportunities for AI and automation across all Managed Service functions, tooling and processes Champion a culture of innovation and continuous improvement through emerging technologies Lead end-to-end delivery of automation and AI projects, including planning, development, testing, deployment, and monitoring Establish governance frameworks and best practices for AI and automation initiatives Oversee the design and implementation of AI models, RPA (Robotic Process Automation), and intelligent workflows Ensure solutions are scalable, secure, and compliant with data privacy and ethical standards Evaluate and select appropriate tools, platforms, and vendors Collaborate with business units to understand pain points and co-create solutions Communicate complex technical concepts to non-technical stakeholders Monitor performance and continuously optimise solutions. Delivery of measurable business value through automation and AI Development of internal capabilities and knowledge sharing across teams Qualifications Skills, Education & Qualifications: Proven experience (5 years +) leading automation and AI projects in a complex, multi-client or enterprise-scale managed services environment, with demonstrable delivery of measurable business outcomes Proven experience delivering Microsoft AI-powered automation solutions for enterprise-scale infrastructure estates, including Windows, Linux, and multi-vendor databases. Expertise with Microsoft Azure AI and automation services , such as: Azure OpenAI for natural language-driven insights and recommendations Azure Machine Learning for predictive analytics and model deployment Azure Monitor, Log Analytics, and Sentinel for intelligent event correlation and alerting Azure Automation / Logic Apps / Power Automate for workflow orchestration and remediation Integration experience with enterprise platforms (e.g., ServiceNow, Salesforce) to enable automated incident creation, change management, and proactive service operations. Performance tuning and predictive infrastructure monitoring using ML models to forecast service degradation and automate remediation actions before user impact. Automation of patch management, configuration drift detection, and compliance enforcement across diverse systems and database platforms. Advanced use of AI/ML to correlate infrastructure events with engineer resource allocation for faster Mean Time to Resolution (MTTR) and improved preventative maintenance. Strong understanding of operational data pipelines , ensuring telemetry from multiple systems is normalised, enriched, and leveraged for actionable insights. Experience in AI-driven preventative maintenance strategies , reducing unplanned outages and optimising infrastructure performance at scale.

Job Description of Workplace Architect - IT Infrastructure Services Core Responsibilities Job Description The Workplace transformation/END USER COMPUTING Architect Presales will be primarily responsible for creating winning Propositions and solutions for all Digital workplace opportunities. The Workplace transformation/END USER COMPUTING Architect may also have responsibility to lead a team, provide technical leadership, guidance and mentoring to the team. He/she will also be responsible for front ending all Solution Discussions with Customers and Onsite Sales Requirements Min. 5+ years of IT experience, mostly in the areas of Infrastructure services and management Should have experience in designing workplace Solutions - Including Service Desk, Field support, Desktop lifecycle management, Email & Collaboration services, Virtual Desktop Architecture, and next gen digital workplace technologies. Work with TCS internal teams, partners and product vendors for designing technology solutions and effort estimations. Past experience in Workplace (End User Computing), Service Desk and onsite support delivery will be added advantage. Should have a thorough technical understanding and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process. Should have in-depth understanding of technology stack, transformations and the next generation technology innovations/products in Marketplace. Should be well versed in Designing next gen Digital workplace and End user experience centric solutions. Should have a very good understanding of Workplace metrics, customer experience management and design nuances of modern digital workplace. Should have a thorough understanding of Hosted Workplace solutions and its integration with On-premises solutions (Active Directory, Virtualisation, MDM) Should have experience on Workplace technologies, challenges faced during Setup, Migration, and operations. Should have performed roles where He/she has interfaced with Executive leadership on a consistent basis and been responsible for providing inputs on Workplace transformation/END USER COMPUTING Architecture and Strategy Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions.

Providing daily IT support and addressing technical inquiries. Assisting users via phone, email, and other communication channels. Resolving incidents and fulfilling service requests efficiently. Escalating unresolved issues to appropriate support teams. Taking ownership of incidents and ensuring timely resolution within defined SLAs. Collaborating with teams on problem management and change implementation. Utilizing ITSM tools to log, prioritize, and manage tickets in alignment with ITIL best practices. What you bring to the team: Minimum 2-4 years of experience in a service desk or technical support role (preferred). Hands-on experience with Microsoft Azure. Strong working knowledge of Windows operating systems, Microsoft 365 applications, and IT infrastructure services. Familiarity with user administration tasks such as onboarding and password resets. Good understanding of remote access technologies, including VPN. Experience working in multicultural and geographically distributed teams. Foundational knowledge of ITIL frameworks and awareness of IT security and data protection principles. Proficiency in English (minimum B1 level). Flexibility to work from the office when required. Willingness to travel within regional business units. Excellent verbal and written communication skills.

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - Naina 9828833756 Perks and benefits incentives + allowances + both way cab

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

Role:- International Technical Support (voice) Exp:- Min 1 year in Technical support Skills: Service Desk, Active Directory, Troubleshooting, Tech support Location:- Pune WFO | 24/7 US Shifts Immediate joiners only Contact: 8905344933 (Divyam)

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Hiring for international voice process. Handle global calls, resolve queries, update CRM, meet KPIs, ensure quality & deliver excellent support in a fast-paced setup with growth, training & weekends off. For enquiries, Call/ WhatsApp: +91 76208 01051

Urgent Hiring for International technical Voice Process for Mumbai Salary UP-to - 4LPA Min - 06 months of experience required In Technical voice with Service desk exp like windows troubleshooting ,VPN ,Outlook Call @ WhatsApp _ Shubhani - 8595849767

Role: Technical Support Specialist Experience: 1+ years into Technical chat process Salary: 5LPA Immediate to 30 Days Location: Hyderabad Good Communication Virtual Mode Skills: Tech Chat Process (Windows and Server)

Freshers & Experienced Hiring for International process Must have excellent communication skills. Must be flexible with 24*7 Shifts CTC : Upto 28k To schedule an interview ring 6364907001 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;6364907001

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) FRESHERS SALARY - Rs 2.77 LPA ---- ( ## TWO MONTHS OF JOB TRAINING IN MYSORE BY COMPANY --- POST THAT JOB LOCATION WILLBE -- BANGLORE / PUNE OR HYDERBAD AS PER THE SELECTION MADE INITIALLY DURING THE INTERVIEW ) SALARY STRUCTURE : Upto Rs 4.20 LPA -- FOR 1+ Years of Exp ---- TRAINING AND JOB LOCATION SAME CITY ITSELF FOR 1 YEAR EXP CAANDIDATES . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . FATIMA 9628373762 SHIVANGI 9628373764 YAGYANSHI 9821182648 SHRUTI 9821182649 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Job Description: Proficiency in Chinese Language: Job Role: Assist Adobe's resellers/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and chats. Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales Operations Centres Learning: Core business operations and go-to-market strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Location: Pune /Bangalore Experience: Minimum 2 year in International BPO - Service Desk Skills: Service Desk | Microsoft Application Troubleshooting | Technical Support | Active Directory Any Graduate CTC- 6 LPA Night Shifts Immediate Joiners Only

International Technical Voice Support Min 1yr exp. in Tech Support/Service desk/Troubleshooting/L1 Any Graduate CTC - Upto 4.5 LPA US SHIFTS Immediate Joiners For more Info Call or WhatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with 1 Year experience in International Technical Voice Support Immediate Joiners Good communication Skills Perks and benefits Cab Facility Performance based Inc

*You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. *We At You & I Consulting, Embracing the power of diversity, our organization is committed to fostering an inclusive work environment by focusing on women hiring for our remote service associate roles. We are hiring for: International Voice : - CTC upto 6 LPA Qualification: Any Graduate (Regular mode) *FOR interview Call Now our HR Specialist: - @ Poonam - 7585981660 (call or whts app) IMMEDIATE JOINERS REQUIRED!! JOB DESCRIPTION: Min. 9 Months of International Voice Experienced Are Welcome. * Excellent Verbal and Written Communications skills. * Calling for payment on overdue invoices for buckets in scope * Doing maintenance on the account * Handling accounts / payment queries from accounts payable team * Interaction with other teams - billing, originations etc. * Payment application * Handling disputes and resolution * Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope. * Basic Excel based reporting and analysis on assigned inventory. * Good negotiation skills * Orientation and ability to handle customers questions with regards to accounts * Good domain or product knowledge * Graduate with an exposure to B-2-B Collections environment * Good Follow up skills with customer for all collections activities * Handle customer questions & / or objections * Strong analytical and Excel skills, including v-lookups and pivot table *Note: - *Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please whatsapp your details to us in the below format:- * Poonam - 7585981660 (call or whts app) Full Name :- Current Location Contact No DOB Highest Qualification Experience for Consideration (Total Experience) Current Organization Current CTC (Numeric Values only) Expected CTC (Numeric Values only) Current Location :- *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: - @ Poonam - 7585981660 (call or whts app)

Total Exp : 0-1yr Role : SD Analyst (technical support- voice process) Shifts : Rotational shifts ( 5 days WFO )(including night shifts) Location : Kolkata, Hyderabad, Bangalore Should be graduate, should have excellent communication skills ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-1 year of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills Interested candidates can share their resume @9609939864 along with their preferred location ** apply if you have excellent communication skills only **

Total Exp : Freshers/Min 1 Years Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO ) Location : Pune Venue_ Plot No-31, phase 2, MIDC, Rajiv Gandhi Info Tech, Hinjewadi Park, Pune Every week - Tuesday, Thursday & Saturday starting from-10:00 am ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-4 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

Summary CPO / GBSGCO About the Role Major Accountabilities SLA SLA ; SOP Key Performance Indicators CPO / GBSGCO Work Experience Skills Alteryx Language : ww

Position: Service Desk Analyst Work Mode: Office Location: Cyber City, Gurugram Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications Degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary;

Role & responsibilities Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Preferred candidate profile Graduation is mandatory 4-5yrs of Work experience in same domain Fluent communication (English- Read, Write and Speak) Open to work in Australian Shifts

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

The AskHR Manager will lead and oversee the daily activities of the HR Operations team, ensuring efficient, accurate, and timely delivery of HR services across the employee lifecycle. This role requires strong operational expertise, attention to detail, and the ability to collaborate effectively with multiple HR functions to ensure a high standard of service delivery. The role will partner with HRIS, IT, and Helix product team members to automate tasks, improve processes, and enhance employee experience. Key Responsibilities: 1. Benefits Administration o Oversee the administration of employee benefits including but not limited to insurance programs, leave management, provident fund/retirement benefits, maternity benefits, and other statutory or company-offered programs. o Ensure compliance with local labor laws, benefits regulations, and company policies. o Act as an escalation point for complex benefits queries. 2. Employee Data Management o Ensure accurate and timely processing of all employee lifecycle data, job and personal data changes, terminations, and regular data audits. o Maintain data integrity across HR systems and ensure confidentiality of sensitive information. 3. Employment Verifications o Manage and oversee completion of active and ex-employee employment verification requests in a timely and accurate manner. 4. Letter Issuance o Supervise the issuance of employment-related and travel-related letters for current and former employees, ensuring adherence to company policies and timelines. 5. HR Helpdesk Oversight o Ensure timely and accurate responses to employee and ex-employee queries related to HR policies, benefits, and procedures via the HR helpdesk. o Monitor helpdesk metrics and service levels, implementing improvements where necessary. 6. Offboarding Administration o Oversee smooth and compliant offboarding processes, including system updates, final settlements coordination, and clearance procedures. 7. Policy & System Administration o Ensure HR policies are regularly reviewed, updated, and published on the company intranet. o Manage HR systems administration, ensuring user access, configuration, and updates are aligned with business needs. 8. Collaboration & Governance o Work closely with other support groups, including Payroll, Finance, IT, Procurement, HR Business Partners and others to ensure seamless execution of cross-functional activities. o Track deadlines and deliverables to ensure all assigned tasks and responsibilities are completed within agreed timelines. Qualifications & Skills: Bachelors or Masters degree in Human Resources, Business Administration, or related field. 8+ years of HR operations experience, with at least 3 years in a managerial or supervisory role. Strong knowledge of benefits administration, HR systems, and statutory compliance. Excellent organizational skills and attention to detail. Strong interpersonal skills and ability to manage a high-volume, fast-paced environment. Proficiency in HRIS systems, Service Desk tools, and MS Office tools. Oracle HCM experience is a plus. Exposure to AI & Digital Enablement is preferred: AI Literacy for HR Understanding how AI tools work in areas like chatbots and case management automation Process Automation Skills Familiarity with RPA (Robotic Process Automation) and workflow automation Data Interpretation Comfort with reading dashboards, interpreting trends, and identifying actionable insights from AI-generated data. Key Competencies: Operational Excellence Process Improvement Stakeholder Management People Leadership Problem Solving & Decision Making