Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NAMinimum
0-2 year(s) of experience is required

Educational Qualification :Bachlor Degree
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Troubleshoot at L1 and L2/ basic and intermediate levels.- Assist in maintaining production and development systems.- Collaborate with team members to resolve technical issues.- Document technical solutions and procedures. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Knowledge of hardware and software troubleshooting techniques.- Experience in providing technical support for software products.- Familiarity with operating system-level technology implementation.
Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Bachelor's Degree is required. Qualification
Bachlor Degree