Hiring For Freshers/ Exp @PUNE / Bangalore Salary 7 LPA - Shivangi

Greetings from KVC CONSULTANTS LTD.

Service Desk Analys

Bangalore FOR LEADING ITES MNCs --

PUNE --- IN THESE LOCATIONS -- MAGARPATTA / VIMAN NAGAR & HINJWADI - PUNE

FOR BANGLORE - JOB LOCATION IS ELECTRONIC CITY

Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate.

WE HAVE TWO LOBS OPEN ----

Process 1 -- International Service Desk Analyst

Job Locations :

PUNE - HINJEWADI PHASE - 2

BANGALORE- ELECTRONIC CITY

Salary : Rs 4.50 LPA - 5.50 LPA -- FOR 12 MOTNHS PLUS EXP

Salary : Rs 5.50 LPA TO 7.00 LPA -- FOR 24 MOTNHS PLUS EXP

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Process 2

Fresher Any Graduate - BA , BCOM , BSC , BBA , BHM etc can apply for Customer service role.

( Excellent English Communication skills mandatory for both the profiles)

ONLY FOR BANGLORE -- SALARY -- RS 2.77 LPA

Process 3

Eligible:- Fresher Tech Graduates only For Service Desk --------

( Btech , BCA, Computer Science, BE --- etc..) can apply

SALARY -- RS 2.77 LPA

( FRESHERS FOR THIS PROFILE ONLY FOR PUNE )

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Process 4

4

Salary- Rs 4.00 LPA -- Rs 7.00

FOR EXP CANDIDATES. AND INTERNATIONAL SERVICE DESK ROLES

IN PUNE AND BANGLORE

5 days working / Cabs available / rotational shifts

Roles and Responsibilities of Service Desk in an International BPO--

• Incident Management

  : Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.

• Ticketing System Management

  : Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.

• Customer Support

  : Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service.

• Problem Diagnosis

  : Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.

Roles and Responsibilities in an International Voice Customer Support Process BPO---

• Customer Interaction

  :
• Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.

• Issue Resolution

  :
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

• Adherence to Scripts

  :
• Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.
• Adapt communication style to fit the customers needs while maintaining service standards.

• Quality Assurance Compliance

  :
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

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FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

Shivangi 9628373764

Shruti 9821182649

Fatima -- 9628373762

Areesha- 9628373763

Yagyanshi -- 9821182648

Divya - 9821182650

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