Description: Are you ready to grow your career in our global tech hub? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey. So, what’s the job? You’ll provide exceptional customer service to internal and external customers within company guidelines. You’ll make use of customer insights to provide direction for business initiatives You’ll ensure best practice customer initiatives are adopted and applied You’ll provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLA’s You’ll ensure all confidential information is handled in accordance with company and partner protocols and procedures You’ll ensure high levels of customer relationship management are maintained You’ll Ensure all contact and interactions are of the highest standards (written/phone/face to face), communicating clearly and appropriately to all stakeholders You’ll collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group You’ll ensure all communication is in line with the delivery of our Brand Promise to all stakeholders And what are we looking for? You’ll have either relevant IT qualifications/certifications (IT Degree, Certificate 3 or 4 in IT, MCP, MCITP, A+) or proven experience in a Service Desk / Operations is preferred You’ll Minimum 5 years of experience with or an understanding of Windows Operating Systems, Active Directory + Azure Directory, Exchange + M365 Solution, AWS + AWS Workspace, Networking principles, Critical Incident Management You’ll be working with remote support tools in a 24*7 set up You’ll be using ticket management systems such as ServiceNow, JIRA. You’ll use Desktop applications such as Adobe Reader, Microsoft Office etc. You’ll have good to know about – PS Scripts, You’ll show Active interest in developing your own technical ability Self-reliant and able to research own solutions Good communication both verbal and written Flexible and willing to assist with team tasks So, why choose us? We value optimism, caring, togetherness, reliability and determination. We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand that flexibility is really important – whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you. Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary or birthday leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme. Other Perks: Mediclaim insurance cover in case of any health emergency Coverage under group personal accident insurance Flexible and compressed work weeks and hybrid working options. Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays An extra day off for you to take on your birthday or your annual work anniversary. Apply today and let’s go great places together!
Are you ready to advance your career in the global tech hub of Zurich Cover-More Group At Zurich Cover-More, we are dedicated to ensuring safe travels for individuals worldwide, providing assistance and protection at every stage of a traveler's journey. Our commitment extends to offering reliable, fast, and customized services to our customers and esteemed partners, including travel agencies, airlines, banks, and major sporting clubs. In the current post-pandemic landscape, the significance of travel insurance has heightened, emphasizing the need for exceptional service delivery to our customers. We invite you to join us on this journey of excellence. Your role will involve providing strategic guidance for financial reporting, budgeting, forecasting, and variance analysis, aligning these activities with business objectives and regulatory frameworks. You will lead initiatives focused on cost management to enhance long-term efficiencies and sustainable financial performance. Additionally, you will oversee fixed asset governance and verification processes. You will be responsible for coordinating the monthly financial closing activities, including balance sheet reconciliations, offshore recharge processes, and P&L and cash flow reporting. Your role will also entail identifying trends and areas for improvement within these financial processes. Maintaining robust governance and processes will be a key aspect of your responsibilities, necessitating adjustments to mitigate emerging risks and address evolving requirements. You will collaborate with audit and tax consultants to identify and mitigate compliance risks effectively. Furthermore, you will provide guidance and mentorship to accounting leads on resolving complex issues and enhancing accounting accuracy. Embracing automation and digital transformation initiatives will be pivotal in streamlining operational and reporting workflows. You will ensure adherence to governance frameworks for system usage and uphold transparent reporting practices for global stakeholders. Managing team workload efficiently within strict timelines while fostering a positive and engaged work environment will be crucial. Your leadership role will involve overseeing and nurturing a high-performing finance and shared services team through effective recruitment, coaching, and succession planning. Encouraging a culture of accountability and empowerment, you will promote proactive results with minimal oversight. Collaboration with internal stakeholders, including procurement and IT, will be essential to align financial operations with broader organizational goals. As a key financial advisor to the CM Australia and India Directors, you will offer strategic insights on performance, audit matters, and regulatory developments. You will play a vital role in preparing executive-level presentations and reports for leadership discussions and board-level reviews. Identifying and implementing process improvements and best practices to enhance operational efficiency will be a key focus area. Your proactive approach will extend to managing change communications effectively, ensuring stakeholder engagement and buy-in during transitions. Supporting global financial and accounting projects to drive consistency and excellence across regions will also be part of your responsibilities. Adapting finance processes to meet evolving business needs and ensuring compliance with regulatory changes will be critical aspects of your role. To excel in this role, you should hold a bachelor's degree in Finance, Accounting, Business Administration, or a related field. A master's degree or relevant certification such as CPA or CMA is preferred. Possessing a Chartered Accountant (CA) qualification or equivalent will be essential given the scope and responsibilities of this role. You should have a minimum of 8-10 years of experience in finance or shared services, including at least 5 years in a managerial capacity. Demonstrating a strong understanding of financial processes, controls, and compliance standards is essential. Proficiency in financial software and ERP systems like SAP and Oracle is required, along with the ability to drive change and enhance processes in a dynamic environment. At Zurich Cover-More, we uphold values of optimism, caring, togetherness, reliability, and determination. With a diverse workforce comprising digital natives, actuaries, marketers, healthcare professionals, finance experts, and customer service professionals, we share a unified mission of safeguarding travelers at every stage of their journey. We offer job flexibility through a hybrid work week policy, ensuring a work-life balance with the flexibility of three days in the office and two days working from home. Our commitment to career growth encourages continuous learning, development, and idea-sharing within the organization. Embracing diversity and inclusion, we value and respect individuals from all walks of life. We prioritize the well-being of our employees by offering comprehensive benefits such as medical insurance coverage, personal accident insurance, flexible work arrangements, and a generous leave policy. Our leave benefits include annual leave, sick leave, public holidays, anniversary leave, COVID leave, volunteer leave, and paid parental leave. Join us today and embark on a journey to great places together!,
Are you ready to take the next step in your career at Zurich Cover-More's global tech hub We assist travelers worldwide on their journeys, ensuring their safety and providing support in case of any unforeseen circumstances. Our commitment to delivering reliable, fast, and personalized services has led to significant growth following recent international acquisitions. As we expand, we are seeking a motivated IAM Analyst - Identity & Access Management to join our team. In this role, you will play a vital part in managing and collaborating with a diverse portfolio of clients. You will engage with customers, offering expert advice, and delivering high-quality, market-leading services. Your responsibilities will include assisting in the User Access Review process, focusing on Privileged User Access Management, maintaining identity governance controls, and implementing role-based access control across systems. Additionally, you will work on privileged access management for critical systems, resolve access-related issues promptly and compliantly, and collaborate with audit, compliance, and IT security teams on access inquiries. You will also be involved in onboarding applications into identity governance, contributing to continuous IAM process improvements, and tracking IAM operations with access metrics and dashboards. To excel in this role, you should have at least 3 years of experience in IAM, access control, or IT security operations. A solid understanding of IAM concepts such as UAR, RBAC, PAM, and least-privilege access is essential. Familiarity with identity governance platforms, Active Directory, Azure AD, and enterprise authentication systems is also required. Strong analytical skills, attention to detail, effective communication abilities, and the capacity to work both independently and collaboratively in a global team environment are key qualifications we are looking for. At Zurich Cover-More, we value optimism, caring, togetherness, reliability, and determination. With a diverse team of professionals dedicated to safeguarding travelers worldwide, we offer job flexibility, career growth opportunities, and a supportive work culture that encourages learning and development. Our commitment to diversity and inclusion ensures that you can bring your authentic self to work every day. Join us and enjoy benefits such as mediclaim insurance cover, group personal accident insurance, flexible working options, generous paid leave, and a supportive environment that prioritizes your well-being and professional growth. Apply now and embark on this exciting journey with us at Zurich Cover-More!,
Are you ready to grow your career in a global tech hub Cover-More Group is dedicated to ensuring safe travels worldwide and providing reliable services for travelers and partners alike. As travel insurance gains even more significance post-pandemic, we are committed to delivering exceptional service and invite you to join us on this journey. In this role, you will be responsible for enhancing business processes, managing continuous improvement projects, analyzing the current environment for automation opportunities, and overseeing functional and process documentation. You will coordinate upgrades and changes to the ServiceNow instance, manage permissions and access, troubleshoot system issues, set up reports and notifications, and collaborate with Project Managers and stakeholders to implement ITIL best practices. We are seeking individuals with a minimum of 5 years of experience in ServiceNow administration or development, hands-on experience with CMDB and CSDM, proficiency in JavaScript, XML, and HTML, and a ServiceNow System Admin certification. The ideal candidate will demonstrate expertise in incident, change, problem, request, CMDB, and knowledge management applications, possess IT service management experience, and have strong analytical, troubleshooting, and customer service skills. At Cover-More Group, we value optimism, caring, togetherness, reliability, and determination. With a global team of diverse professionals, we are on a mission to care for travelers at every stage of their journey. Our hybrid work week policy offers a healthy work-life balance, while our commitment to career growth, diversity, inclusion, and employee well-being sets us apart as an employer of choice. In addition to a supportive work environment, we offer a wide range of benefits including mediclaim insurance cover, personal accident insurance, flexible work arrangements, generous leave entitlements, and various other perks. If you are looking for a dynamic opportunity to contribute, learn, and grow, apply now and embark on an exciting journey with us at Cover-More Group.,