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IT Help Desk- FNFI

Fidelity National Financial (FNF)

0 - 2 years

2 - 4 Lacs

Bangalore/Bengaluru

Posted:1 month ago| Platform:

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Skills Required

IT Helpdesk Helpdesk IT Service Desk Ticketing Tools Service Desk Service Desk Management Technical Helpdesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB Role: The role requires the candidate to manage and Providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues Requirements : Responding to queries via chat, email, or phone Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases & remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Provide periodic updates on Regular incident reports Preparing the regular tickets information along with SLA parameters Maintain all the documents related to escalated tickets Good oral and written communication skills Willingness to work in night shifts/rotational shifts and weekends on rotational basis Education: Any Graduate Experience : 0 to 2 years in IT Helpdesk Notice Period: Immediate Only Female Candidate Can Apply! Interested candidates please share your resume to goutam.das@fnf.com

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Fidelity National Financial (FNF)

Financial Services

Jacksonville FL

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IT Help Desk- FNFI