Oracle JD Edwards Functional Consultant

Job Summary

The Oracle JD Edwards (JDE) Functional Consultant Shared Services will be responsible for providing comprehensive support, enhancement, and continuous improvement of all functional areas of A&E Lanka’s JDE ERP system, including Finance, Customer Service, Planning, Operations, and Warehouse Management. This role will act as the key liaison between A&E Lanka, Global IT, and external partners, ensuring business stability, process optimization, and alignment with global JDE strategies.

Key Responsibilities

1. JDE Application Support

• Provide end-to-end support across all JDE functional modules (Finance, Customer Service, Planning, Operations, Warehouse).

• Troubleshoot and resolve complex ERP-related issues to maintain smooth business operations.

• Collaborate with global shared service teams and implementation partners for advanced issue resolution and system enhancements.

• Ensure all JDE functionalities meet business and compliance requirements.

2. System Optimization and Continuous Improvement

• Analyze existing business processes and identify opportunities for optimization, automation, and standardization within JDE.

• Recommend and implement best practices for data accuracy, system utilization, and performance improvement.

• Participate in configuration reviews, testing, and rollout of new functionalities or updates.

• Support continuous improvement initiatives and future JDE enhancements driven by global IT.

3. Business Process Integration

• Work closely with Finance, Operations, Planning, Warehouse, and Customer Service teams to ensure cross-functional alignment.

• Facilitate seamless data flow and process integration across modules, ensuring accurate financial and operational reporting.

• Support master data management and validation processes to minimize user errors.

4. User Support, Training, and Documentation

• Provide user training and knowledge transfer sessions to empower business teams on JDE functionalities.

• Develop and maintain comprehensive documentation, including SOPs, configuration notes, and user manuals.

• Conduct refresher training sessions and workshops as needed to sustain user competency.

5. Reporting and Compliance

• Support in developing, maintaining, and validating JDE-based reports and dashboards for management and audit requirements.

• Ensure compliance with internal controls, audit standards, and financial regulations.

• Provide data and system access support during audit or compliance reviews.

6. Collaboration and Communication • Serve as the single point of contact between A&E Lanka and the Global JDE Shared Service team. • Participate in cross-functional and global coordination meetings for issue tracking, prioritization, and project updates. • Communicate system changes, planned outages, or enhancements proactively to stakeholders.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Accounting, Supply Chain Management, or a related field.

• 10+ years of experience in JD Edwards EnterpriseOne implementation and support across multiple functional areas.

• Strong understanding of Finance (GL, AP, AR), Sales & Customer Service, Planning, Manufacturing, and Warehouse modules.

• Proven experience in troubleshooting, business process improvement, and ERP optimization.

• Experience working in a manufacturing environment preferred.

• JD Edwards certifications (functional or technical) will be an advantage.

Skills and Competencies

• Deep functional knowledge of JDE ERP processes across Finance, Operations, and Supply Chain.

• Strong analytical and problem-solving abilities with attention to detail. • Excellent communication and collaboration skills to work across teams and regions.

• Ability to manage multiple priorities, deadlines, and stakeholders effectively.

• Solid documentation, testing, and user training capabilities.

• Proactive, adaptable, and committed to continuous improvement.

Key Deliverables

• Stable and optimized JDE environment supporting all core business processes.

• Timely resolution of functional issues and user support tickets.

• Continuous improvement initiatives to enhance user experience and business performance.

• Accurate and up-to-date documentation and training materials for all functional modules.

• Strong alignment with Global IT standards and governance.

• Provide support for critical systems in case issues arise outside regular office hours.