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REF L Program Analyst IT IT Service Desk Voice role 1 To 2 yrs

REF L Program Analyst IT IT Service Desk Voice role 1 To 2 yrs

WNS Holdings

1 - 2 years

11 - 15 Lacs

Bengaluru

Posted:Just now| Platform:

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Skills Required

it support it service desk technical support itsm voice support problem management housekeeping housekeeping management customer support service desk incident management desktop support hospitality it helpdesk hotel management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title : REF70204L- Program Analyst-IT, IT Service Desk-Voice role, 1 to 2 yrs. experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

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WNS Holdings

www.wns.com

Business Process Management (BPM)

Mumbai

45,000 Employees

347 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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REF L Program Analyst IT IT Service Desk Voice role 1 To 2 yrs

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Skills Required

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REF L Program Analyst IT IT Service Desk Voice role 1 To 2 yrs

Experience & Salary

Skills Required

Work Mode

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Job Description

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